Confluence
Confluence is a remote-friendly team workspace where you can create, collaborate, and organize all your project documents and company knowledge in one centralized, searchable location to keep everyone aligned.
ConnectWise PSA
ConnectWise PSA is a professional services automation software that centralizes your business operations, including ticketing, billing, and project management, to help managed service providers drive efficiency and profitability.
Quick Comparison
| Feature | Confluence | ConnectWise PSA |
|---|---|---|
| Website | atlassian.com | connectwise.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2004 | 1982 |
| Headquarters | Sydney, Australia | Tampa, USA |
Overview
Confluence
Confluence is a collaborative workspace that changes how your team shares knowledge and handles projects. Instead of losing important information in scattered email threads or private folders, you create a single source of truth where everyone can contribute. You can build structured pages for project plans, meeting notes, and product requirements using a library of pre-built templates that save you time on formatting.
The platform excels at breaking down silos by making information discoverable through a powerful search engine and organized page hierarchies. You can collaborate in real-time with inline comments and @mentions to keep discussions contextual. Whether you are a small startup or a global enterprise, it scales to meet your needs by integrating deeply with Jira and other essential business tools to connect your plans directly to your execution.
ConnectWise PSA
ConnectWise PSA (formerly Manage) gives you a single source of truth for your entire IT services operation. You can eliminate silos by connecting your help desk, sales pipeline, and project management into one unified platform. This allows you to track every billable hour accurately and ensure nothing slips through the cracks during the client lifecycle.
You can automate complex billing cycles and procurement processes, reducing the time your team spends on manual administrative tasks. The platform is designed specifically for managed service providers (MSPs) and internal IT departments who need to scale their operations while maintaining high service standards. By centralizing your data, you gain the visibility needed to make informed decisions about resource allocation and business growth.
Overview
Confluence Features
- Real-time Co-editing Work together on the same page simultaneously with your teammates and see changes as they happen in real-time.
- Advanced Search Find exactly what you need instantly with a powerful search that scans page titles, content, and attached files.
- Pre-built Templates Launch projects faster using professionally designed templates for everything from marketing plans to technical design specifications.
- Page Hierarchies Organize your content logically with nested pages and dedicated spaces for different departments or specific projects.
- Inline Commenting Provide feedback exactly where it belongs by adding comments directly to text or images within any page.
- Jira Integration Connect your documentation to your workflow by embedding Jira issues and tracking project progress directly on your pages.
- Version History Track every change made to your documents and revert to previous versions whenever you need to see historical updates.
- Automated Notifications Stay informed about relevant updates with personalized alerts when teammates mention you or edit pages you follow.
ConnectWise PSA Features
- Ticketing & Help Desk. Manage all incoming service requests in one place to ensure your team meets every SLA and client expectation.
- Automated Billing. Capture every billable minute automatically and generate accurate invoices for your clients without manual data entry.
- Project Management. Keep your complex IT projects on track and under budget with integrated time tracking and milestone monitoring.
- Sales & Opportunity Tracking. Manage your entire sales funnel from initial lead to final contract within the same system your technicians use.
- Procurement Management. Track your inventory and manage vendor purchases directly to ensure you always have the right parts for client jobs.
- Time & Expense Tracking. Submit and approve time entries and expenses on the go to maintain real-time visibility into project costs.
Pricing Comparison
Confluence Pricing
- Up to 10 users
- Unlimited spaces and pages
- Best-in-class editor
- Apps and integrations
- 2 GB file storage
- Community support
- Everything in Free, plus:
- Up to 50,000 users
- Page and space permissions
- Archive and restore pages
- 250 GB file storage
- Standard support (9-5)
ConnectWise PSA Pricing
Pros & Cons
Confluence
Pros
- Seamless integration with the Jira and Atlassian ecosystem
- Excellent organization through nested page hierarchies and spaces
- Wide variety of templates speeds up document creation
- Powerful search functionality makes finding old documents easy
- Generous free tier for small teams and startups
Cons
- Formatting tools can feel restrictive for complex layouts
- Steep learning curve for setting up advanced permissions
- Search results can become cluttered in very large instances
ConnectWise PSA
Pros
- Deeply integrated ecosystem for managed service providers
- Highly customizable workflows to match your specific processes
- Extensive reporting capabilities for business intelligence
- Robust community and large marketplace of integrations
Cons
- Significant learning curve for new administrative users
- Initial setup and configuration can be time-consuming
- Interface can feel cluttered due to high feature density