Crisp
Crisp is an all-in-one business messaging platform that connects your team with customers through live chat, shared inboxes, and automated chatbots to improve support and drive sales growth.
Ortto
Ortto is a unified customer journey platform that combines marketing automation, customer data, and advanced analytics to help you attract, engage, and retain customers through personalized multi-channel experiences.
Quick Comparison
| Feature | Crisp | Ortto |
|---|---|---|
| Website | crisp.chat | ortto.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $599/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2015 |
| Headquarters | Nantes, France | Sydney, Australia |
Overview
Crisp
Crisp is a versatile messaging platform designed to unify your customer communications into a single, collaborative dashboard. You can manage live chat, email, WhatsApp, and social media messages without jumping between tabs. It helps you build stronger relationships by providing your team with the tools needed to respond faster and more personally to every inquiry.
You can deploy automated chatbots to handle routine questions around the clock or use the built-in knowledge base to let customers help themselves. Whether you are a small startup or a growing support team, the platform scales with your needs. It focuses on reducing response times and increasing customer satisfaction through a clean, intuitive interface that requires almost no technical training to master.
Ortto
Ortto is a unified platform that brings your customer data, marketing automation, and analytics together in one place. Instead of jumping between disconnected tools, you can see exactly how your customers interact with your brand across every touchpoint. You can build complex automated journeys that trigger based on real-time behaviors, ensuring you always send the right message at the perfect moment.
The platform helps you break down data silos by connecting your existing tech stack—like your billing system, support desk, and website—into a single customer view. Whether you are a growing startup or an established enterprise, you can use these insights to personalize emails, SMS, and in-app messages. It simplifies the process of turning raw data into actionable marketing campaigns that drive measurable growth for your business.
Overview
Crisp Features
- Shared Inbox Centralize all your customer conversations from email, Live Chat, WhatsApp, and Messenger into one collaborative team dashboard.
- Live Chat Engage with your website visitors in real-time using a customizable chat widget that matches your brand's look.
- Chatbot Builder Create automated conversation flows with a visual editor to qualify leads and answer common questions 24/7.
- CRM Integration Store and organize customer data automatically so you can view conversation histories and user profiles instantly.
- Knowledge Base Build a dedicated help center so your customers can find answers to their own questions instantly.
- MagicBrowse See what your customers see on their screen in real-time to provide faster, more accurate technical support.
- Campaigns Send targeted outbound emails and in-app messages to re-engage your users and drive higher conversion rates.
- Mobile Apps Stay connected to your customers on the go with native iOS and Android apps for your support team.
Ortto Features
- Visual Journey Builder. Create sophisticated automated workflows with a drag-and-drop canvas to guide customers through personalized brand experiences.
- Unified Customer Profiles. See a complete timeline of every interaction a customer has with your business across all integrated platforms.
- Multi-channel Messaging. Reach your audience wherever they are by sending coordinated messages via email, SMS, and in-app notifications.
- Real-time Analytics. Track your campaign performance and ROI instantly with customizable dashboards that show exactly what drives conversions.
- Advanced Segmentation. Group your audience based on their behavior, traits, or purchase history to deliver highly relevant content.
- AI Content Generation. Speed up your campaign creation by using built-in AI tools to write high-performing email subject lines.
Pricing Comparison
Crisp Pricing
- 2 seats included
- Live chat widget
- Mobile apps
- Contact list
- Basic notifications
- Everything in Free, plus:
- Up to 4 seats included
- Unlimited history
- Canned responses
- Private notes
- Audio messages
- Customized widget
Ortto Pricing
- Up to 10,000 contacts
- Unlimited users
- Email & SMS marketing
- Visual journey builder
- Custom dashboards
- Standard integrations
- Everything in Professional, plus:
- Up to 20,000 contacts
- Advanced security features
- Priority support access
- Custom activity tracking
- Advanced data retention
Pros & Cons
Crisp
Pros
- Pricing is per website rather than per user seat
- MagicBrowse feature makes technical troubleshooting much easier
- Setup is extremely fast with a simple code snippet
- Mobile app is highly responsive for remote teams
- Clean interface reduces the learning curve for new agents
Cons
- Chatbot builder is only available on the highest tier
- Analytics and reporting could be more detailed
- Limited customization options for the free widget version
Ortto
Pros
- Powerful data integration from multiple sources
- Highly intuitive visual journey mapping interface
- Excellent real-time reporting and attribution tools
- Consolidates multiple marketing tools into one
Cons
- Higher starting price point than competitors
- Learning curve for complex data mapping
- SMS credits require additional separate spend