CUSI
CUSI provides utility management software and billing solutions designed to help water, gas, and electric companies streamline operations and improve customer service through integrated technology.
gWorks Utility Billing
gWorks Utility Billing is a specialized cloud-based software designed for small to mid-sized municipalities to manage meter readings, automate complex billing cycles, and streamline local government revenue collection.
Quick Comparison
| Feature | CUSI | gWorks Utility Billing |
|---|---|---|
| Website | cusi.com | gworks.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1984 | 1978 |
| Headquarters | Jonesboro, USA | Omaha, USA |
Overview
CUSI
CUSI offers a comprehensive suite of tools designed to simplify the complexities of utility management. You can manage the entire customer lifecycle, from initial service requests and automated billing to real-time meter reading and payment processing. The platform integrates your back-office operations with field activities, ensuring your data remains consistent across your entire organization.
By using this software, you can reduce manual data entry errors and speed up your collection cycles. Whether you manage a small rural water district or a large municipal utility, the system scales to meet your specific regulatory and operational requirements. You can also provide your customers with modern conveniences like online portals and mobile payment options, which helps reduce call volumes and improves overall satisfaction.
gWorks Utility Billing
gWorks Utility Billing provides a centralized platform to manage your city's essential services, from water and electric to sewer and trash. You can eliminate manual data entry by syncing meter readings directly into the system, allowing you to generate accurate invoices for thousands of residents in just a few clicks. The software handles tiered rate structures and late fee calculations automatically, ensuring your municipality maintains a steady and predictable cash flow.
You can also empower your residents with a dedicated self-service portal where they can view usage history, sign up for paperless billing, and make secure online payments. By integrating your billing data with the broader gWorks ecosystem, you gain a clear view of your community’s financial health and infrastructure needs. It is specifically built for the unique regulatory and operational requirements of local government agencies.
Overview
CUSI Features
- Utility Billing Automate complex rate calculations and generate accurate invoices for water, gas, and electric services with ease.
- Customer Information System Access complete customer histories and manage service orders from a centralized database to provide faster support.
- Online Customer Portal Give your customers the power to view their usage, pay bills online, and manage their accounts 24/7.
- Mobile Workforce Management Sync field service orders directly to your technicians' mobile devices for real-time updates and faster completions.
- Meter Data Management Integrate seamlessly with AMR and AMI systems to capture usage data automatically and eliminate manual reading errors.
- Financial Reporting Generate detailed financial and operational reports to satisfy regulatory requirements and track your utility's performance.
gWorks Utility Billing Features
- Automated Billing Cycles. Generate and send thousands of accurate utility bills instantly while the system automatically calculates complex tiered rates and taxes.
- Resident Self-Service Portal. Give your customers the power to pay bills online, view their consumption history, and manage account details 24/7.
- Meter Reading Integration. Import data directly from electronic meter reading systems to eliminate manual entry errors and speed up your billing process.
- Delinquency Management. Identify late accounts automatically and generate shut-off notices or apply penalties based on your specific local ordinances.
- Service Order Tracking. Create and track work orders for meter repairs or service connections directly within the billing interface for better coordination.
- Comprehensive Reporting. Run detailed financial reports to track revenue, aging accounts, and consumption trends to make data-driven decisions for your city.
Pricing Comparison
CUSI Pricing
gWorks Utility Billing Pricing
Pros & Cons
CUSI
Pros
- Highly responsive and knowledgeable technical support team
- Comprehensive feature set covers all utility needs
- Reliable integration with various meter reading hardwares
- User-friendly interface simplifies daily billing tasks
Cons
- Initial setup and data migration takes significant time
- Advanced reporting features have a steeper learning curve
- Customization options can be complex to configure
gWorks Utility Billing
Pros
- Excellent customer support tailored to small-town government needs
- Simplifies complex municipal accounting and utility rate structures
- Cloud-based access allows staff to work from anywhere
- User-friendly interface is easy for non-technical staff to learn
Cons
- Initial data migration from legacy systems can be time-consuming
- Custom pricing makes it difficult to compare costs upfront
- Advanced reporting features may require a learning curve