Concept3D
Concept3D provides immersive online experience software through interactive maps and 3D virtual tours to help you engage visitors and simplify campus navigation.
CustomerGauge
CustomerGauge is a comprehensive Account Experience platform designed for B2B companies to reduce churn and grow revenue by automating the Net Promoter Score process and analyzing customer sentiment.
Quick Comparison
| Feature | Concept3D | CustomerGauge |
|---|---|---|
| Website | concept3d.com | customergauge.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 2007 |
| Headquarters | Denver, USA | Amsterdam, Netherlands |
Overview
Concept3D
Concept3D helps you bring your physical location into the digital world with high-definition interactive maps and immersive virtual tours. You can transform static campus layouts into dynamic, searchable experiences that guide visitors, students, or employees exactly where they need to go. Whether you are managing a sprawling university campus, a healthcare facility, or a large commercial space, the platform allows you to layer real-time data like parking availability and transit routes directly onto your map.
You can also build narrative-driven virtual tours that allow remote audiences to explore your space from anywhere in the world. The software integrates with your existing event calendars and facility management tools to ensure your digital twin is always up to date. By centralizing location-based information, you reduce visitor confusion and create a more accessible, welcoming environment for your community.
CustomerGauge
CustomerGauge helps you master the B2B customer journey by focusing on Account Experience. Unlike generic survey tools, you can link customer feedback directly to revenue data, allowing you to see exactly which accounts are at risk and which are ready for expansion. You can automate the entire Net Promoter Score (NPS) process, from sending multi-channel surveys to alerting your account managers when a high-value client reports a negative experience.
The platform enables you to close the loop faster with automated workflows and real-time dashboards. You can track engagement levels across your entire client base and identify 'silent' accounts that haven't provided feedback, which is often a leading indicator of churn. By integrating your CRM data, you transform simple survey responses into actionable financial insights that drive retention and account growth.
Overview
Concept3D Features
- Interactive 3D Maps Create detailed, photorealistic 3D maps of your campus or facility to help visitors navigate complex physical environments with ease.
- 360° Virtual Tours Build immersive, media-rich walking tours that allow prospective students or clients to explore your space remotely from any device.
- Wayfinding & Directions Provide your visitors with point-to-point directions and accessible routing options to ensure everyone finds their destination without frustration.
- Real-Time Data Layers Overlay live information such as shuttle tracking, parking lot occupancy, and weather alerts directly onto your interactive map.
- Localist Event Calendar Manage and promote your community events with a centralized calendar that connects directly to your physical locations and maps.
- ADA Accessibility Tools Ensure your digital experiences are inclusive with built-in screen reader support and specialized routing for users with mobility needs.
CustomerGauge Features
- Revenue Management. Link your NPS scores directly to account value so you can prioritize retention efforts based on financial impact.
- Automated NPS Surveys. Send automated surveys via email, SMS, or WhatsApp to capture consistent feedback throughout the customer lifecycle.
- Close-the-Loop Tools. Set up automatic alerts for your team to ensure every detractor receives a follow-up within 48 hours.
- Account Coverage Tracking. Identify which stakeholders in your key accounts are talking to you and which ones are staying silent.
- Predictive Churn Analytics. Use AI-powered insights to spot early warning signs of churn before your customers decide to move elsewhere.
- Real-time Dashboards. View live experience data across different regions, products, or account managers to maintain a clear bird's-eye view.
Pricing Comparison
Concept3D Pricing
CustomerGauge Pricing
Pros & Cons
Concept3D
Pros
- Highly detailed and visually impressive 3D renderings
- Excellent accessibility features for ADA compliance
- Centralized management for both maps and events
- Strong integration capabilities with existing campus systems
- Intuitive content management system for easy updates
Cons
- Initial implementation requires significant time and effort
- Custom pricing can be high for smaller institutions
- Steep learning curve for advanced map layering
CustomerGauge
Pros
- Excellent focus on B2B-specific account hierarchies
- Powerful integration between survey data and revenue
- Highly responsive customer success and support teams
- Effective automated alerts for closing the loop
Cons
- Initial implementation requires significant time and effort
- Reporting interface has a slight learning curve
- Higher price point than basic survey tools