cxomni
cxomni is a customer journey management platform that helps you visualize, analyze, and improve end-to-end customer experiences through real-time data integration and collaborative journey mapping tools.
Smarten
Smarten is an augmented analytics platform that provides self-service business intelligence tools like assisted predictive modeling and data preparation to help you make data-driven decisions without technical expertise.
Quick Comparison
| Feature | cxomni | Smarten |
|---|---|---|
| Website | cxomni.net | smarten.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2017 |
| Headquarters | Munich, Germany | Ahmedabad, India |
Overview
cxomni
cxomni is a dedicated customer journey management platform designed to help you bridge the gap between static journey maps and real-time operational data. You can move beyond simple visualization by connecting your actual customer touchpoints to live data streams, allowing you to monitor the health of your customer experience as it happens. It serves as a central hub where your marketing, sales, and service teams can collaborate on experience design.
The platform enables you to identify pain points, track sentiment, and manage CX improvement projects within a single interface. By transforming fragmented data into a cohesive story, you can make more informed decisions about where to invest your resources for the highest impact. It is particularly effective for mid-to-large organizations looking to mature their customer experience programs from occasional research to continuous management.
Smarten
Smarten is an augmented analytics platform designed to simplify how you interact with complex data. Instead of relying on data scientists for every report, you can use self-service tools to visualize trends, prepare data sets, and perform advanced predictive modeling through a user-friendly interface. It focuses on 'Augmented Analytics,' which uses machine learning to guide you through data discovery and help you find hidden patterns automatically.
You can connect various data sources to create personalized dashboards and share insights across your entire organization. The platform is built for business users in finance, sales, and operations who need to move beyond basic spreadsheets into sophisticated forecasting. By automating the more technical aspects of data science, Smarten allows you to focus on the strategic implications of your data rather than the underlying code.
Overview
cxomni Features
- Live Journey Mapping Create interactive journey maps that connect directly to your data sources for a real-time view of customer movements.
- Touchpoint Repository Maintain a centralized library of every customer interaction point to ensure consistency across all digital and physical channels.
- Sentiment Analysis Monitor customer emotions and feedback at specific stages of the journey to pinpoint exactly where frustration occurs.
- Persona Management Build and manage detailed customer personas to tailor your journey maps to specific audience segments and behaviors.
- CX Action Tracking Assign tasks and track the progress of experience improvement projects directly within your journey management dashboard.
- Data Integration Hub Connect your CRM, ERP, and survey tools to feed live operational metrics into your visual journey maps.
Smarten Features
- Smarten Insights. Use machine learning to automatically identify trends and patterns in your data without writing complex queries.
- Self-Service Data Prep. Clean, shape, and blend data from multiple sources yourself using an intuitive interface designed for non-technical users.
- Assisted Predictive Modeling. Build and run predictive use cases like churn analysis or sales forecasting using guided workflows and algorithms.
- Key Influencer Analytics. Discover exactly which factors are driving your business results and see how different variables impact your goals.
- Natural Language Processing. Ask questions about your data in plain English and receive instant visual answers and detailed reports.
- Mobile BI. Access your dashboards and track your key performance indicators from any mobile device while you are on the move.
Pricing Comparison
cxomni Pricing
Smarten Pricing
Pros & Cons
cxomni
Pros
- Excellent transition from static mapping to data-driven journey management
- Strong focus on collaborative features for cross-functional teams
- Highly customizable visualization options for complex customer journeys
- Centralized repository helps eliminate departmental data silos
Cons
- Initial setup requires significant time for data integration
- Steeper learning curve compared to basic whiteboarding tools
- Pricing is not transparent for small businesses or freelancers
Smarten
Pros
- Simplifies complex data science tasks for average business users
- Strong automated data discovery features save significant time
- Flexible deployment options including both cloud and on-premise
- Comprehensive support for various data source integrations
Cons
- Initial setup requires careful data mapping and planning
- Advanced predictive features have a slight learning curve
- Public pricing is not available without contacting sales