Alchemer
Alchemer is a flexible online survey and customer feedback platform that helps you collect, analyze, and act on data to improve customer experiences and business decisions across your entire organization.
Dedoose
Dedoose is a cross-platform software application for analyzing qualitative and mixed methods research data using integrated text, video, audio, image, and spreadsheet management tools to uncover deep data insights.
Quick Comparison
| Feature | Alchemer | Dedoose |
|---|---|---|
| Website | alchemer.com | dedoose.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $27/month | $10.95/month |
| FREE Trial | ✓ 0 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2006 | 2008 |
| Headquarters | Louisville, USA | Manhattan Beach, USA |
Overview
Alchemer
Alchemer provides you with a highly flexible platform to gather and act on feedback from customers and employees. Unlike basic survey tools, it allows you to build complex workflows that trigger actions based on the responses you receive. You can automate follow-up emails, create support tickets, or sync data directly to your CRM, ensuring that feedback doesn't just sit in a spreadsheet but actually drives business change.
You can use the platform for everything from simple polls to sophisticated market research and enterprise-wide voice-of-the-customer programs. It is designed for teams that need more control over their data and logic than entry-level tools provide, but without the extreme complexity of high-end enterprise systems. Whether you are in marketing, HR, or operations, you can design custom surveys that match your brand and integrate with your existing tech stack.
Dedoose
Dedoose is a collaborative environment designed for researchers who need to manage and analyze complex qualitative and mixed methods data. You can import various media types, including text, audio, video, and images, and then link them to quantitative descriptors for a holistic view of your project. It eliminates the need for expensive desktop installations by providing a secure, browser-based workspace where your entire team can code and analyze data simultaneously.
You can visualize your findings through interactive charts and plots that bridge the gap between qualitative stories and quantitative trends. Whether you are conducting academic research, market analysis, or medical evaluations, the platform helps you organize thousands of excerpts and codes efficiently. It simplifies the research process by offering flexible monthly access, ensuring you only pay for the months you actually use the software for your projects.
Overview
Alchemer Features
- Advanced Survey Logic Create personalized paths for respondents using skip logic, piping, and branching to ensure you only ask relevant questions.
- Custom Branding Take full control of your survey design with custom CSS and HTML to ensure every interaction matches your brand identity.
- Automated Workflows Trigger immediate actions like sending emails or updating Salesforce records based on specific answers your customers provide.
- Real-time Reporting Build custom dashboards and automated reports to share insights with your team the moment data comes in.
- Multi-channel Distribution Reach your audience wherever they are by sending surveys via email, web links, social media, or SMS.
- Offline Data Collection Gather responses in the field without an internet connection using the mobile app and sync data later.
Dedoose Features
- Mixed Methods Integration. Link your qualitative excerpts directly to demographic or survey data to see how different groups respond to specific themes.
- Real-Time Collaboration. Work with your entire research team on the same project simultaneously with automatic syncing and version control.
- Interactive Data Visualizations. Generate dynamic charts and graphs that allow you to click through directly to the underlying qualitative source text.
- Blind Coding & Reliability. Test inter-rater reliability with built-in training modules to ensure your team is coding consistently across large datasets.
- Multimedia Support. Upload and analyze diverse media formats including video, audio, images, and PDF documents within a single interface.
- Secure Cloud Storage. Protect your sensitive research data with SOC 2 compliant encryption and secure access controls from any web browser.
Pricing Comparison
Alchemer Pricing
- Unlimited surveys and questions
- Standard question types
- Basic reporting and exports
- Email support
- Data encryption
- Everything in Collaborator, plus:
- Advanced skip logic and piping
- Customizable survey themes
- Raw data exports (CSV/Excel)
- SPSS and PDF exports
- Quiz functionality
Dedoose Pricing
- Full feature access
- First month free
- Pay only when you log in
- Unlimited projects
- Secure cloud storage
- Requires student verification
- Everything in Student, plus:
- Discounted rate for 2-5 users
- Collaborative workspace
- Project-level security
- Technical support access
- No long-term contracts
Pros & Cons
Alchemer
Pros
- Extremely flexible logic and branching capabilities
- Highly customizable design and branding options
- Responsive and helpful customer support team
- Deep integration with Salesforce and other CRMs
- Easier to use than high-end enterprise competitors
Cons
- Significant price jump between pricing tiers
- Interface can feel dated compared to newer tools
- Steep learning curve for advanced workflow features
Dedoose
Pros
- Affordable monthly pricing for project-based research
- Excellent tools for mixed methods analysis
- Easy collaboration for remote research teams
- Web-based access requires no software installation
- Strong visual reporting and charting capabilities
Cons
- Interface feels dated compared to modern apps
- Occasional lag when processing very large datasets
- Learning curve for complex mixed methods features