Document360
Document360 is a knowledge base platform that helps you create, manage, and publish self-service help centers, internal wikis, and API documentation to streamline customer support and team collaboration.
Egnyte
Egnyte is a unified content security and governance platform that protects your business files while providing secure access and collaboration tools for teams working from any location.
Quick Comparison
| Feature | Document360 | Egnyte |
|---|---|---|
| Website | document360.com | egnyte.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $20/month |
| FREE Trial | ✓ 14 days free trial | ✓ 15 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2007 |
| Headquarters | London, United Kingdom | Mountain View, USA |
Overview
Document360
Document360 helps you build a professional self-service knowledge base for your customers and employees. You can manage multiple versions of your documentation, customize the design to match your brand, and use a powerful Category Manager to organize content into a logical hierarchy. Whether you are creating a public help center or a private internal wiki, the platform provides the tools to keep your information accurate and accessible.
You can write content using either a Markdown editor or a WYSIWYG editor, making it easy for both technical and non-technical team members to contribute. The software solves the problem of scattered information by centralizing your company's collective knowledge in one searchable location. It scales with your growth, offering features like localization for global audiences and detailed analytics to track how users interact with your content.
Egnyte
Egnyte gives you a secure, unified platform to manage all your business content, whether it lives in the cloud or on-premises. You can collaborate on large files without lag, automate data governance to stay compliant, and protect your sensitive information from ransomware. It acts as a single source of truth for your documents, combining the ease of consumer cloud storage with the strict security controls required by modern IT departments.
You can easily integrate it with your existing tech stack, including Microsoft 365, Google Workspace, and specialized industry tools. It is particularly effective for mid-market and enterprise companies in highly regulated sectors like life sciences, construction, and financial services. By centralizing your file management, you reduce the risk of data breaches while ensuring your team stays productive from any device or office.
Overview
Document360 Features
- Advanced Portal Editor Choose between Markdown or a visual WYSIWYG editor to create and format your articles exactly how you want them.
- Category Manager Organize your content into a multi-level hierarchy with drag-and-drop ease to help your users find answers faster.
- Version Control Track changes across different versions of your articles and roll back to previous iterations whenever you need to.
- AI-Powered Search Provide your users with instant, relevant results through an intelligent search bar that understands intent and keywords.
- Custom Branding Personalize your knowledge base with your own colors, logos, and custom domains to maintain a consistent brand experience.
- Knowledge Base Analytics Identify content gaps and see what your users are searching for with detailed reports on article performance.
- Private Knowledge Base Secure your internal documentation with password protection or SSO so only authorized team members can access sensitive data.
- API Documentation Generate beautiful, interactive API references directly from your Swagger or OpenAPI files for your developer community.
Egnyte Features
- Hybrid File Access. Access your files at lightning speed using local caching while keeping everything synced perfectly with the cloud.
- Ransomware Detection. Protect your business with automated alerts that detect suspicious behavior and block attacks before they encrypt your data.
- Content Governance. Find and secure sensitive information automatically across your entire environment to meet strict compliance requirements like GDPR.
- Secure External Sharing. Share large files safely with outside partners using password protection, expiration dates, and detailed access tracking.
- Co-Editing Integration. Collaborate in real-time with your team using built-in integrations for Microsoft 365 and Google Workspace applications.
- Granular Permissions. Control exactly who can view, edit, or delete folders with flexible permission levels that match your organizational structure.
Pricing Comparison
Document360 Pricing
- 50 articles
- 1 GB storage
- Document360 branding
- Public access only
- Basic search functionality
- Everything in Free, plus:
- Unlimited articles
- 50 GB storage
- Custom domain mapping
- Version history
- Advanced analytics
Egnyte Pricing
- 5 to 30 users
- 1TB total storage
- 10GB max file size
- Desktop and mobile access
- Microsoft 365 & Google integrations
- Standard support
- Everything in Business, plus:
- Unlimited users
- Active Directory & SSO integration
- Role-based administration
- Advanced security reporting
- 25GB max file size
Pros & Cons
Document360
Pros
- Intuitive interface makes article creation very fast
- Excellent search functionality helps users find answers
- Markdown support is a favorite for technical writers
- Clean and professional end-user site design
- Responsive customer support team for technical issues
Cons
- Pricing is higher than some basic competitors
- Learning curve for advanced CSS customizations
- Limited formatting options in the visual editor
Egnyte
Pros
- Excellent performance when handling very large files
- Robust security features that satisfy compliance audits
- Reliable hybrid sync between local and cloud
- Intuitive interface that mimics familiar folder structures
- Strong integration with Microsoft 365 and Outlook
Cons
- Pricing is higher than basic cloud storage
- Initial setup requires some technical IT knowledge
- Mobile app can be slower than desktop
- Advanced governance features require higher-tier plans