AskNicely
AskNicely is a customer experience platform that helps your service business collect real-time feedback and empower your frontline teams to deliver consistently excellent customer service every day.
ebankIT
ebankIT provides an omnichannel digital banking platform that helps financial institutions deliver seamless banking experiences across mobile, web, and social channels to increase customer engagement.
Quick Comparison
| Feature | AskNicely | ebankIT |
|---|---|---|
| Website | asknicely.com | ebankit.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2014 |
| Headquarters | Portland, USA | Porto, Portugal |
Overview
AskNicely
AskNicely helps you turn customer feedback into actionable insights for your frontline staff. Instead of letting survey data sit in a spreadsheet, you can automatically collect feedback via email, SMS, or web after every customer interaction. This allows you to measure your Net Promoter Score (NPS) in real-time and respond to issues before they escalate into public complaints.
You can motivate your team by sharing positive shout-outs directly to their mobile devices and setting performance goals based on actual customer sentiment. The platform is designed specifically for service-based businesses with distributed teams, helping you maintain high standards across multiple locations. By connecting your CRM, you can automate the entire feedback loop and focus on growing your business through word-of-mouth and repeat customers.
ebankIT
ebankIT offers a comprehensive digital banking platform designed to help you modernize your financial services. You can provide your customers with a consistent experience across every touchpoint, from mobile apps and web portals to smartwatches and social media messaging. The platform focuses on humanizing digital interactions, allowing you to offer personalized financial management tools and real-time support that builds long-term loyalty.
By using this modular system, you can quickly deploy new features like digital onboarding, payments, and investment tools without rebuilding your core infrastructure. It serves retail, corporate, and private banking sectors, helping you stay competitive against digital-only challengers. You can manage the entire customer lifecycle within a single ecosystem, reducing operational friction and improving your speed-to-market for new digital products.
Overview
AskNicely Features
- Automated NPS Surveys Send automated surveys via email, SMS, or web to track your Net Promoter Score without manual effort.
- Frontline Coaching Deliver personalized feedback and coaching tips directly to your staff's mobile phones to improve service quality.
- Real-time Dashboards Monitor customer satisfaction trends across different locations and teams with easy-to-read visual reports.
- Workflow Automation Trigger immediate alerts for negative feedback so you can resolve customer issues within minutes.
- Review Generation Prompt your happiest customers to leave reviews on Google and other platforms to boost your online reputation.
- Customer Experience TV Broadcast live customer feedback on office screens to keep your team focused on excellence and celebrate wins.
ebankIT Features
- Omnichannel Delivery. Provide a consistent banking experience across mobile, web, wearables, and social media so your customers can bank anywhere.
- Digital Onboarding. Open new accounts in minutes with fully digital identity verification and automated document processing for a frictionless start.
- Personal Finance Manager. Help your customers manage their money with visual spending insights, automated budgeting tools, and personalized savings goals.
- Smart Concierge. Engage your customers through live chat, video calls, and AI-driven chatbots to provide instant support when they need it.
- Corporate Banking Suite. Manage complex business needs with multi-user approvals, bulk payments, and advanced liquidity management tools in one interface.
- Open Banking API. Connect with the wider fintech ecosystem and comply with regulations using ready-to-use APIs for third-party integrations.
Pricing Comparison
AskNicely Pricing
ebankIT Pricing
Pros & Cons
AskNicely
Pros
- Seamless integration with popular CRMs like Salesforce
- High response rates due to short, mobile-friendly surveys
- Excellent mobile app for frontline staff engagement
- Intuitive interface makes setup and navigation simple
Cons
- Custom reporting can be difficult to configure
- Pricing is higher than basic survey tools
- Limited flexibility in survey design templates
ebankIT
Pros
- Highly flexible modular architecture fits existing systems
- Strong focus on user experience and interface design
- Fast deployment times compared to traditional banking cores
- Excellent support for multiple languages and currencies
Cons
- Custom pricing requires direct sales engagement
- Implementation requires significant internal technical coordination
- Documentation can be complex for smaller internal teams