AskNicely
AskNicely is a customer experience platform that helps your service business collect real-time feedback and empower your frontline teams to deliver consistently excellent customer service every day.
Eleanor
Eleanor is a comprehensive resident experience and management platform designed specifically for senior living communities to streamline operations, enhance engagement, and improve communication between staff and families.
Quick Comparison
| Feature | AskNicely | Eleanor |
|---|---|---|
| Website | asknicely.com | eleanor.io |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2020 |
| Headquarters | Portland, USA | New York, USA |
Overview
AskNicely
AskNicely helps you turn customer feedback into actionable insights for your frontline staff. Instead of letting survey data sit in a spreadsheet, you can automatically collect feedback via email, SMS, or web after every customer interaction. This allows you to measure your Net Promoter Score (NPS) in real-time and respond to issues before they escalate into public complaints.
You can motivate your team by sharing positive shout-outs directly to their mobile devices and setting performance goals based on actual customer sentiment. The platform is designed specifically for service-based businesses with distributed teams, helping you maintain high standards across multiple locations. By connecting your CRM, you can automate the entire feedback loop and focus on growing your business through word-of-mouth and repeat customers.
Eleanor
Eleanor provides a unified platform to manage the daily complexities of senior living communities. You can move away from fragmented paper systems and disconnected apps by centralizing resident profiles, activity scheduling, and maintenance requests in one digital hub. The software focuses on reducing the administrative burden on your staff while ensuring that residents remain active and families stay informed through real-time updates.
You can use the platform to track resident wellness, manage dining menus, and coordinate transportation services from a single interface. By digitizing these workflows, you gain actionable insights into community trends and resident satisfaction. It is designed for operators of independent living, assisted living, and memory care facilities who want to modernize their service delivery and improve the overall quality of care.
Overview
AskNicely Features
- Automated NPS Surveys Send automated surveys via email, SMS, or web to track your Net Promoter Score without manual effort.
- Frontline Coaching Deliver personalized feedback and coaching tips directly to your staff's mobile phones to improve service quality.
- Real-time Dashboards Monitor customer satisfaction trends across different locations and teams with easy-to-read visual reports.
- Workflow Automation Trigger immediate alerts for negative feedback so you can resolve customer issues within minutes.
- Review Generation Prompt your happiest customers to leave reviews on Google and other platforms to boost your online reputation.
- Customer Experience TV Broadcast live customer feedback on office screens to keep your team focused on excellence and celebrate wins.
Eleanor Features
- Resident Directory. Access detailed resident profiles and preferences instantly so your team can provide personalized care and support.
- Activity Management. Plan and promote community events with digital calendars that keep your residents engaged and active every day.
- Family Portal. Share photos and status updates with family members to provide peace of mind and improve transparent communication.
- Maintenance Tracking. Submit and monitor work orders digitally to ensure facility issues are resolved quickly without losing paperwork.
- Dining Services. Manage daily menus and track dietary requirements to ensure every resident receives safe and enjoyable meal experiences.
- Transportation Scheduling. Coordinate resident appointments and shuttle trips efficiently to eliminate scheduling conflicts and reduce wait times.
Pricing Comparison
AskNicely Pricing
Eleanor Pricing
Pros & Cons
AskNicely
Pros
- Seamless integration with popular CRMs like Salesforce
- High response rates due to short, mobile-friendly surveys
- Excellent mobile app for frontline staff engagement
- Intuitive interface makes setup and navigation simple
Cons
- Custom reporting can be difficult to configure
- Pricing is higher than basic survey tools
- Limited flexibility in survey design templates
Eleanor
Pros
- Centralizes multiple senior living workflows into one platform
- Improves family satisfaction through dedicated digital portals
- Reduces staff reliance on manual paper-based tracking
- User-friendly interface designed for non-technical staff members
Cons
- Pricing is not transparently listed on the website
- Requires initial time investment to digitize existing records
- Full benefits depend on high staff adoption rates