Engati
Engati is an AI-powered customer experience platform that helps you automate support and engagement through intelligent chatbots and live chat across multiple messaging channels and languages.
SearchUnify
SearchUnify is a unified cognitive search platform that uses artificial intelligence and machine learning to provide relevant, personalized search results across all your enterprise data sources and customer support channels.
Quick Comparison
| Feature | Engati | SearchUnify |
|---|---|---|
| Website | engati.com | searchunify.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $??/month | Custom Pricing |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2017 |
| Headquarters | Bangalore, India | Mountain View, USA |
Overview
Engati
Engati is a comprehensive customer engagement platform that helps you automate interactions without losing the personal touch. You can build intelligent chatbots using a drag-and-drop interface to handle routine queries, while seamlessly routing complex issues to your human agents through an integrated live chat system. It allows you to meet your customers wherever they are, supporting over 14 platforms including WhatsApp, Instagram, and Facebook Messenger.
The platform is designed for businesses of all sizes looking to scale their support and sales operations globally. You can deploy bots in over 50 languages, ensuring a localized experience for your entire user base. By centralizing your communication channels into one dashboard, you eliminate fragmented conversations and provide a consistent experience that keeps your customers coming back.
SearchUnify
SearchUnify is a cognitive search platform that helps you break down information silos across your organization. By connecting your various content sources—like Salesforce, Jira, SharePoint, and Lithium—into a single unified index, you can provide your customers and employees with the exact answers they need instantly. The platform uses machine learning to understand user intent and deliver highly relevant results that improve over time based on actual behavior.
You can deploy AI-powered chatbots and virtual assistants that handle routine queries, freeing up your support agents for more complex tasks. The platform also provides deep insights into what your users are searching for and where they are hitting dead ends, allowing you to fill content gaps and improve your self-service ROI. It is designed for mid-to-large enterprises looking to scale their support operations and enhance the overall digital experience.
Overview
Engati Features
- eSense GPT Train your chatbot on your own website content and documents to provide instant, accurate answers to customer questions.
- Visual Bot Builder Design complex conversation flows with a simple drag-and-drop interface that requires absolutely no coding knowledge from your team.
- Omnichannel Engagement Connect with your customers on 14+ platforms including WhatsApp, Telegram, and Slack while managing everything from one inbox.
- Multilingual Support Break down language barriers by deploying bots that can understand and respond in over 50 different global languages.
- OneView Inbox Give your agents a single view of every customer interaction across all channels to provide faster, more personalized support.
- Live Chat Routing Automatically transfer high-value conversations from your bot to the right human agent based on specific triggers or keywords.
SearchUnify Features
- Unified Indexing. Connect over 40 native connectors to index content from all your disparate platforms into one searchable location.
- Intelligent Chatbots. Deploy virtual assistants that use your existing knowledge base to resolve customer issues automatically without human intervention.
- Agent Helper. Equip your support agents with real-time, relevant article suggestions directly within their console to speed up case resolution.
- Insights Engine. Analyze search patterns and identify 'content gaps' so you know exactly what documentation your users are missing.
- Personalized Results. Deliver tailored search experiences by leveraging machine learning that adapts to individual user roles and past behavior.
- KCS Enabler. Integrate Knowledge-Centered Service workflows to help your team create and update documentation directly from the support interface.
Pricing Comparison
Engati Pricing
- Up to 10,000 interactions
- Standard bot builder
- Omnichannel support
- Basic analytics
- Live chat integration
- Email support
- Everything in Professional, plus:
- Higher interaction limits
- Advanced NLP capabilities
- Campaign management tools
- Custom integrations
- Priority support
SearchUnify Pricing
Pros & Cons
Engati
Pros
- Extensive range of supported messaging channels
- Easy to use drag-and-drop bot builder
- Strong multilingual capabilities for global support
- Quick deployment for basic FAQ automation
- Responsive customer support team
Cons
- Learning curve for advanced NLP configurations
- Analytics dashboard can feel overwhelming initially
- Pricing transparency could be improved
- Occasional delays in third-party API syncs
SearchUnify
Pros
- Excellent out-of-the-box connectors for major enterprise platforms
- Significantly reduces support ticket volume through better self-service
- Highly responsive customer success and technical support teams
- Powerful analytics that clearly identify missing help documentation
Cons
- Initial configuration and fine-tuning requires significant time investment
- Advanced administrative features have a steeper learning curve
- Customizing the UI components can be technically challenging