xMatters
xMatters is an incident management platform that automates workflows and connects your operations teams with the right data to resolve service interruptions before they impact your customers.
Veoci
Veoci is a flexible crisis management and emergency response software that helps you digitize plans, automate workflows, and coordinate real-time communication during critical incidents and daily operations.
Quick Comparison
| Feature | xMatters | Veoci |
|---|---|---|
| Website | everbridge.com | veoci.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2000 | 2011 |
| Headquarters | San Ramon, USA | New Haven, USA |
Overview
xMatters
xMatters helps you maintain service availability by automating the manual steps required to resolve technical incidents. When a system failure occurs, the platform instantly identifies the right on-call responders and provides them with the specific context needed to fix the issue. You can replace chaotic email chains and manual phone trees with automated notification workflows that reach your team on their preferred devices.
You can build complex resolution paths using a visual workflow designer that connects your entire monitoring and DevOps stack. By synchronizing data across your tools, you ensure that everyone stays informed with real-time status updates. The platform is designed for IT operations, SRE, and DevOps teams in mid-to-large organizations who need to reduce their mean time to resolution and protect their customer experience.
Veoci
Veoci is a highly adaptable platform designed to help you manage emergencies, business continuity, and daily operations from a single digital command center. Instead of relying on static paper plans or fragmented email chains, you can digitize your entire response strategy into actionable workflows. You can launch pre-defined incident dashboards, track resources in real-time, and maintain a chronological log of all actions taken during a crisis.
The platform serves a wide range of industries including aviation, healthcare, higher education, and government agencies. You can use it to automate routine safety checks or scale up instantly to manage large-scale disasters. By centralizing communication and data, you ensure that every stakeholder has the most current information to make critical decisions quickly and accurately.
Overview
xMatters Features
- Visual Workflow Builder Create automated incident response paths with a drag-and-drop editor to connect your monitoring tools and chat apps.
- Smart On-Call Scheduling Manage complex rotations and escalations so the right person is always notified immediately when a critical alert triggers.
- Adaptive Notifications Reach your team via SMS, push notifications, voice calls, or email based on their personal preferences and availability.
- Incident Post-Mortems Generate detailed timelines of every action taken during an incident to help you identify improvements for future responses.
- Mobile Incident Control Acknowledge alerts, view logs, and trigger automated resolution scripts directly from your smartphone while you are on the go.
- Service Dependency Mapping Visualize how your services relate to one another so you can quickly identify the root cause of downstream failures.
Veoci Features
- Digital Control Rooms. Create virtual command centers where you can share updates, assign tasks, and monitor live feeds with your entire response team.
- Form & Workflow Builder. Design custom digital forms to collect field data and trigger automatic notifications based on specific data inputs or status changes.
- Real-Time Chat. Communicate instantly with your team through secure, time-stamped chat rooms that automatically generate a permanent record for after-action reporting.
- GIS & Mapping. Visualize your assets, personnel, and incident locations on interactive maps to gain immediate situational awareness during a developing event.
- Mass Notifications. Send urgent alerts via SMS, email, and voice calls to thousands of people simultaneously to ensure everyone stays safe and informed.
- Resource Tracking. Manage your inventory and personnel deployments visually so you always know exactly what equipment is available and where it is located.
Pricing Comparison
xMatters Pricing
- Up to 10 users
- Unlimited notifications
- Basic on-call scheduling
- Standard integrations
- Mobile app access
- Community support
- Everything in Free, plus:
- Unlimited users
- Advanced on-call rotations
- Conference bridge integration
- Custom reporting dashboards
- Standard support
Veoci Pricing
Pros & Cons
xMatters
Pros
- Highly flexible workflow automation engine
- Reliable notification delivery across multiple channels
- Generous free tier for small teams
- Excellent mobile app for remote incident management
Cons
- Initial setup of complex workflows takes time
- User interface can feel cluttered for beginners
- Advanced features require a significant learning curve
Veoci
Pros
- Highly customizable to match any existing organizational workflow
- Excellent mobile app functionality for field responders
- Consolidates multiple legacy tools into one central platform
- Strong automated audit trails for regulatory compliance
Cons
- Initial configuration requires significant time and effort
- Steep learning curve for administrators building complex workflows
- User interface can feel cluttered during high-intensity events