First Due
First Due provides a unified cloud-based platform for fire and EMS agencies to manage records, dispatch, prevention, and response operations within a single integrated software solution.
Responserack
Responserack is a modern fire department records management system designed to simplify incident reporting and NFIRS compliance for volunteer and combination fire departments through an intuitive, mobile-friendly interface.
Quick Comparison
| Feature | First Due | Responserack |
|---|---|---|
| Website | firstdue.com | responserack.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2015 |
| Headquarters | Garden City, USA | Seattle, USA |
Overview
First Due
First Due provides a comprehensive suite of tools designed specifically for fire and EMS agencies to manage their entire operation in one place. You can move away from disconnected legacy systems and handle everything from pre-incident planning and mobile dispatch to fire prevention and electronic patient care reporting (ePCR). The platform ensures your crew has critical information at their fingertips before they even arrive on the scene.
You can streamline your administrative tasks with automated reporting, asset management, and personnel scheduling modules. By centralizing your data, you reduce manual entry and ensure that every department member—from the fire chief to the field medic—stays informed and coordinated. It is built to support agencies of all sizes, helping you improve response times and community safety through better data accessibility.
Responserack
Responserack provides a streamlined records management system specifically built for the unique needs of volunteer fire departments. You can move away from complex, legacy enterprise software and adopt a platform that focuses on ease of use for your firefighters. The system simplifies the process of completing incident reports, tracking member attendance, and managing certifications without requiring hours of training.
You can access the platform from any device, allowing your team to complete reports from the station, the scene, or home. It automates the technical aspects of NFIRS and NEMSIS reporting, ensuring your department stays compliant with state and federal requirements. By reducing the administrative burden on your volunteers, you can help them focus more on training and emergency response rather than paperwork.
Overview
First Due Features
- Pre-Incident Planning Access detailed building data, floor plans, and hazardous material locations instantly on your mobile device during an active response.
- Mobile Dispatch & Routing Receive real-time alerts and turn-by-turn navigation to incidents while viewing the location of other responding units on a live map.
- Fire Prevention & Inspections Complete fire inspections in the field using customizable checklists and automatically sync results with your occupancy records.
- Electronic Patient Care (ePCR) Document medical calls quickly with an NEMSIS-compliant interface that works offline and integrates directly with your billing workflows.
- Asset & Fleet Management Track vehicle maintenance schedules, equipment checks, and inventory levels to ensure your gear is always ready for service.
- Personnel & Scheduling Manage crew rotations, track certifications, and handle shift trades through a centralized portal accessible to all department members.
Responserack Features
- Automated NFIRS Reporting. Generate and submit compliant NFIRS reports automatically to ensure your department meets all state and federal documentation standards.
- Mobile Incident Entry. Complete your incident reports from any smartphone or tablet while the details are still fresh in your mind.
- Member Tracking. Track attendance for calls, meetings, and training sessions to maintain accurate records for your personnel and ISO ratings.
- CAD Integration. Import data directly from your dispatch center to pre-populate incident reports and save your members from repetitive data entry.
- Certification Management. Monitor member certifications and expiration dates so you can ensure your team stays fully qualified and compliant.
- Real-time Dashboards. View your department's performance and response statistics at a glance with visual dashboards designed for fire chiefs.
Pricing Comparison
First Due Pricing
Responserack Pricing
Pros & Cons
First Due
Pros
- Consolidates multiple disconnected legacy systems into one
- Excellent mobile access for responders in the field
- Highly customizable forms for inspections and reports
- Real-time data syncing improves situational awareness
- Modern interface is easier to learn than older software
Cons
- Initial data migration from old systems takes time
- Extensive feature set requires thorough staff training
- Customization options can be overwhelming during setup
Responserack
Pros
- Extremely intuitive interface compared to legacy RMS providers
- Significantly reduces time spent on incident reporting
- Excellent customer support tailored to volunteer needs
- Works seamlessly across mobile devices and tablets
Cons
- Lacks some deep enterprise features of larger suites
- Public pricing is not listed on the website
- Requires internet connectivity for real-time data syncing