First Due
First Due provides a unified cloud-based platform for fire and EMS agencies to manage records, dispatch, prevention, and response operations within a single integrated software solution.
Responserack
Responserack is a modern fire department records management system designed to simplify incident reporting and member engagement for volunteer fire departments through an intuitive, mobile-friendly interface.
Quick Comparison
| Feature | First Due | Responserack |
|---|---|---|
| Website | firstdue.com | responserack.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $125/month |
| FREE Trial | ✘ No free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 2015 |
| Headquarters | Garden City, USA | San Jose, USA |
Overview
First Due
First Due provides a comprehensive suite of tools designed specifically for fire and EMS agencies to manage their entire operation in one place. You can move away from disconnected legacy systems and handle everything from pre-incident planning and mobile dispatch to fire prevention and electronic patient care reporting (ePCR). The platform ensures your crew has critical information at their fingertips before they even arrive on the scene.
You can streamline your administrative tasks with automated reporting, asset management, and personnel scheduling modules. By centralizing your data, you reduce manual entry and ensure that every department member—from the fire chief to the field medic—stays informed and coordinated. It is built to support agencies of all sizes, helping you improve response times and community safety through better data accessibility.
Responserack
Responserack is a dedicated records management system built specifically for the unique needs of volunteer fire departments. You can move away from cumbersome, legacy paper systems and embrace a streamlined digital workflow that handles everything from NFIRS incident reporting to tracking member attendance and certifications. The platform focuses on reducing the administrative burden on your volunteer officers so they can spend more time on training and response rather than data entry.
You can access the system from any device, allowing your team to complete reports from the station, the scene, or home. It bridges the gap between complex compliance requirements and the need for a simple, user-friendly tool that volunteers actually enjoy using. By centralizing your department's data, you ensure that your records are always audit-ready and your membership stays informed through automated notifications and easy-to-read dashboards.
Overview
First Due Features
- Pre-Incident Planning Access detailed building data, floor plans, and hazardous material locations instantly on your mobile device during an active response.
- Mobile Dispatch & Routing Receive real-time alerts and turn-by-turn navigation to incidents while viewing the location of other responding units on a live map.
- Fire Prevention & Inspections Complete fire inspections in the field using customizable checklists and automatically sync results with your occupancy records.
- Electronic Patient Care (ePCR) Document medical calls quickly with an NEMSIS-compliant interface that works offline and integrates directly with your billing workflows.
- Asset & Fleet Management Track vehicle maintenance schedules, equipment checks, and inventory levels to ensure your gear is always ready for service.
- Personnel & Scheduling Manage crew rotations, track certifications, and handle shift trades through a centralized portal accessible to all department members.
Responserack Features
- NFIRS Incident Reporting. Complete your state and federal incident reports quickly with a simplified interface that guides you through required fields.
- Automated Dispatch Integration. Save time by automatically importing call data from your CAD system directly into your incident reports.
- Member Attendance Tracking. Track participation for calls, meetings, and training sessions to maintain accurate records for LOSAP or department requirements.
- Certification Management. Monitor member qualifications and receive alerts before certifications expire so your team always stays compliant and response-ready.
- Mobile-First Design. Access your entire records system from a smartphone or tablet, allowing you to manage data from anywhere.
- Automated Notifications. Keep your members in the loop with automated emails and texts regarding upcoming events, training, or recent incidents.
Pricing Comparison
First Due Pricing
Responserack Pricing
- NFIRS 5.0 Reporting
- CAD Integration
- Member Management
- Attendance Tracking
- Mobile Access
- Email Support
- Everything in Standard, plus:
- Advanced Analytics
- Custom Reporting
- Inventory Tracking
- Priority Support
- Enhanced Integrations
Pros & Cons
First Due
Pros
- Consolidates multiple disconnected legacy systems into one
- Excellent mobile access for responders in the field
- Highly customizable forms for inspections and reports
- Real-time data syncing improves situational awareness
- Modern interface is easier to learn than older software
Cons
- Initial data migration from old systems takes time
- Extensive feature set requires thorough staff training
- Customization options can be overwhelming during setup
Responserack
Pros
- Extremely intuitive interface requires almost no training
- Significantly reduces time spent on incident reporting
- Excellent customer support tailored to volunteer needs
- Works perfectly on mobile devices and tablets
Cons
- Lacks some deep enterprise features of legacy systems
- No forever-free tier for very small departments
- Limited third-party integrations outside of CAD systems