Fullbay Review: Overview, Features, Pricing & Alternatives in 2025

Managing heavy-duty repair work shouldn’t feel overwhelming.

If you’re considering new shop management software, it’s because juggling scheduling, repair tracking, and paperwork slows your entire operation down.

Let’s be honest—lost hours spent chasing parts and paperwork eat into your profits and leave your technicians frustrated.

That’s where Fullbay steps in with a purpose-built platform for heavy-duty repair shops. From eliminating paper workflows to tracking preventive maintenance, Fullbay focuses on automating day-to-day tasks, integrating with accounting, and giving customers real-time visibility—so your team can focus on actual repairs, not headaches.

In this review, I’ll walk you through how Fullbay helps you run a more efficient shop and the tangible results it can deliver for your business.

You’ll see, in this Fullbay review, a deep dive into core features, pricing, customer experience, limitations, and how it stacks up against today’s top alternatives.

You’ll leave knowing the features you need to streamline operations, boost profitability, and make a decision with confidence.

Let’s get started.

Fullbay Overview

Fullbay has been around since 2013, based out of Phoenix. Their core mission is to help heavy-duty repair shops automate operations and ditch outdated paper-based systems.

What really sets them apart is their dedicated focus. They build software for the heavy-duty repair industry—think big trucks, agriculture, and construction equipment—not just another tool for general auto shops. This specialization is their key strength.

Their 2022 acquisition of Dieselmatic, a digital marketing firm, was a smart move. You’ll see the impact on your customer acquisition as we go through this Fullbay review.

Unlike broader tools like Shopmonkey, Fullbay feels like it was built by technicians who truly get it. Their entire platform is oriented around complex fleet and equipment workflows, rather than generic auto repair.

They work primarily with independent repair shops and private fleets that maintain their own heavy equipment. You’ll notice their features are tailored for these exact business models and scales.

From my perspective, their current strategy is all about creating a truly integrated shop ecosystem. They are clearly helping you connect everything from the service bay to the front office to accounting, which improves your overall efficiency and critical data visibility.

Now let’s examine their capabilities.

Fullbay Features

Still dealing with paper invoices and messy shop floors?

Fullbay features offer a complete cloud-based solution for heavy-duty repair shops, helping you streamline operations from start to finish. Here are the five main Fullbay features that help solve real-world problems for repair shop owners.

1. Service Order & Technician Workflow

Tired of techs wasting time tracking jobs?

Manual service order management often leads to missed steps and inefficient technician workflow. This delays getting vehicles out the door and impacts your bottom line.

Fullbay provides a robust system for managing service orders, allowing technicians to track their time and progress easily. From my testing, the labor time guides and wiring diagrams really shine here, enabling techs to focus on repairs without distractions. This feature helps streamline the entire repair process.

This means you can finally get jobs out faster, boosting overall shop productivity and technician efficiency.

2. Estimating, Invoicing & Accounting

Does invoicing take forever after a job is done?

Delays in creating estimates and invoices can slow down payments and tie up your accounts receivable. This often creates cash flow headaches for your business.

Fullbay simplifies estimate and invoice creation, allowing you to generate them instantly and collect digital signatures. What I found impressive is how it integrates directly with QuickBooks Online, automating payment posting. This feature significantly reduces administrative overhead and helps manage your receivables.

So, you could get paid faster and spend less time on accounting reconciliation, putting your shop in a much better financial position.

3. Inventory & Parts Management

Are you losing track of parts or running out of stock?

Poor inventory control leads to lost parts, inaccurate stock levels, and last-minute runs to suppliers. This directly impacts job profitability and overall efficiency.

Fullbay provides comprehensive tools for managing parts inventory, from tracking non-inventory items to monitoring stock levels. The built-in Fullbay Marketplace for parts pricing and ordering is a standout feature, ensuring all parts are accounted for in invoicing.

This means you can keep tighter control over your inventory, reducing shrinkage and ensuring every part contributes to your profit.

4. Customer Communication & Portal

Is your phone constantly ringing with customer inquiries?

Customers calling for repair updates can overwhelm your front office and pull staff away from critical tasks. This leads to frustrated customers and less efficient operations.

Fullbay includes a dedicated customer portal that enhances transparency and significantly reduces inbound calls. Here’s what I love: customers can track repair status, view maintenance history, and digitally authorize estimates. This feature allows for better, more proactive communication.

The result is happier customers who feel informed, and your team gets to focus on what matters most – repairing vehicles.

5. Preventive Maintenance (PM) Tracking

Struggling to keep up with your customers’ PM schedules?

Inconsistent preventive maintenance tracking can lead to missed service opportunities and vehicles breaking down prematurely. This often impacts customer satisfaction and retention.

Fullbay allows shops to track and manage preventive maintenance programs for their customers, setting up maintenance alerts and mileage reminders. This feature provides a complete digital record of each unit’s PM work, which is crucial for fleet management.

This means you can ensure vehicles are maintained to a high standard, increasing safety and building stronger, long-term customer relationships.

These Fullbay features work together to create a comprehensive and cohesive shop management system. It connects everything from technician workflow to customer communication, ensuring seamless data flow across your entire operation.

Fullbay Pricing

Wondering what heavy-duty software costs?

Fullbay pricing is based on a custom quote model, which means you’ll need to contact sales but get a solution tailored to your specific shop size and operational needs.

1. Pricing Model & Cost Factors

Custom quotes streamline purchases.

Fullbay’s pricing structure isn’t publicly listed, as they build custom quotes based on your shop’s specific needs. Factors like your shop size, number of users, and required features (like advanced inventory or customer portals) directly influence your final monthly investment. From my cost analysis, this allows for a highly personalized solution.

This means your monthly costs stay aligned with your actual operational footprint, avoiding unnecessary expenses for unused features.

2. Value Assessment & ROI

Does Fullbay deliver on value?

What I found regarding Fullbay’s pricing is that while it’s a significant investment, the value comes from automating complex repair shop operations. This helps you transition from manual, paper-based systems to a digital workflow, which significantly boosts efficiency and reduces administrative overhead.

The result is your budget gets improved productivity and faster job turnaround, often leading to increased revenue and stronger ROI.

3. Budget Planning & Implementation

Consider total cost carefully.

Beyond the monthly subscription, Fullbay includes onboarding and training, which helps reduce initial implementation costs for your business. What impressed me is how they provide support to get you up and running smoothly, minimizing disruption and ensuring your team adopts the new system effectively.

Budget-wise, you can expect a comprehensive solution with support factored in, helping you manage your total cost of ownership.

My Take: Fullbay pricing is designed for tailored solutions, making it ideal for independent repair shops and private fleets seeking a comprehensive, customized management system rather than a one-size-fits-all plan.

The overall Fullbay pricing reflects a strategic investment in automating heavy-duty repair operations.

Fullbay Reviews

What do real Fullbay users say?

I’ve dived into various Fullbay reviews to give you a balanced look at what actual customers think and experience with this heavy-duty repair shop software. Here’s what my analysis revealed.

Users are highly satisfied.

From my review analysis, Fullbay consistently earns high marks, averaging 4.5-4.7 stars across Capterra and G2, and an “Excellent” 94% on TrustRadius. What I found in user feedback is how much users appreciate the efficiency gains, often citing significant ROI and increased productivity for their shops.

This suggests you can expect a positive impact on your shop’s bottom line.

2. Common Praise Points

Its user-friendliness stands out.

Review-wise, users frequently praise Fullbay’s intuitive interface and its ability to streamline invoicing and go paperless. What stands out in customer feedback is how easy new users find it to adopt, allowing technicians to focus more on repairs than paperwork, boosting overall efficiency.

This means your team will likely experience a smoother transition and immediate productivity boost.

3. Frequent Complaints

Onboarding can be slow.

Customers occasionally mention the initial onboarding process and learning curve as time-consuming, especially when migrating from older systems. What I found in user feedback is how integrations beyond QuickBooks are often desired, alongside minor bugs that are typically resolved quickly by support.

These challenges seem manageable and often offset by the long-term efficiency gains.

Overall, Fullbay reviews paint a picture of high user satisfaction with minor implementation hurdles.

Best Fullbay Alternatives

Weighing your heavy-duty repair shop software options?

The best Fullbay alternatives include several robust solutions, each catering to different business sizes, specific functional priorities, and pricing considerations for your operation.

1. Shopmonkey

Looking for a more general auto repair solution?

Shopmonkey provides a broader platform for various auto repair businesses, offering a user-friendly interface that prioritizes simplicity and growth for general shops. From my competitive analysis, Shopmonkey offers a simpler, transparently priced alternative that can be more accessible for smaller, mixed-fleet shops.

Choose Shopmonkey if your shop handles general auto repair or needs a straightforward, broader solution.

2. AutoLeap

Is enhancing customer communication your top priority?

AutoLeap focuses heavily on creating an excellent customer digital experience, from detailed estimate presentations to seamless communication workflows. What I found comparing options is that AutoLeap excels in customer communication features, which can be crucial for building trust and driving repeat business.

Consider this alternative if you prioritize customer interaction and digital convenience over deep heavy-duty specialization.

3. Tekmetric

Do you prefer a sleek, modern user interface?

Tekmetric is renowned for its intuitive design and powerful features that streamline workflow and estimates across general auto repair. Alternative-wise, your situation calls for Tekmetric if user interface and workflow efficiency are paramount for your daily operations, even with heavy-duty vehicles.

Choose Tekmetric when a modern interface and efficient workflow are more critical than Fullbay’s heavy-duty niche.

4. Shop Boss

Seeking a more budget-friendly, all-in-one option?

Shop Boss provides comprehensive shop management at a more affordable and transparent price point, making it suitable for smaller independent shops. From my competitive analysis, Shop Boss offers a budget-friendly and accessible alternative for businesses with diverse vehicle types, including some heavy-duty.

Consider Shop Boss if you need an all-in-one solution that’s cost-effective and less specialized than Fullbay.

The best Fullbay alternatives depend on your shop’s specific vehicle focus and operational priorities more than generic feature lists.

Fullbay Setup

Thinking about Fullbay implementation?

This Fullbay review will walk you through what to expect during deployment, offering practical insights into setting up and adopting the software effectively.

1. Setup Complexity & Timeline

This isn’t an instant flip of a switch.

Setting up Fullbay requires dedicated effort, especially if you’re migrating from paper or spreadsheets due to its extensive functionality. From my implementation analysis, proper initial setup is crucial for usability, so don’t rush this phase.

You’ll need to allocate specific time and resources to ensure accurate configuration from the very beginning.

2. Technical Requirements & Integration

Expect minimal technical hurdles on your end.

As a cloud-based solution, Fullbay is accessible from any web-enabled device with an internet connection, eliminating local installations. What I found about deployment is that it doesn’t require new hardware investments, leveraging your existing computers, tablets, or phones seamlessly.

Plan for stable internet connectivity and general IT readiness; your main technical effort will be data migration.

3. Training & Change Management

User adoption is surprisingly smooth.

New team members can get up to speed with Fullbay’s intuitive interface in just a few hours of training, thanks to clear documentation and live sessions. From my analysis, the user-friendliness reduces resistance to change significantly, making the transition less daunting for your staff.

Invest in the provided training resources and encourage early engagement to ensure your team quickly maximizes the software’s benefits.

4. Support & Success Factors

Vendor support makes a real difference.

Fullbay’s customer support is consistently highly rated, providing responsive assistance via phone and email for quick issue resolution. What I found about deployment is that their responsive support aids successful implementation, helping you overcome any setup challenges efficiently.

Factor in their excellent support as a key element for ongoing success, leveraging it for any questions during and after your setup.

The overall Fullbay setup process is manageable, especially with their strong support, and user-friendliness drives rapid adoption for your team.

Bottom Line

Is Fullbay the right choice for your heavy-duty shop?

This Fullbay review thoroughly examines the platform’s features, pricing, and fit, helping you decide if it’s the ideal solution for your heavy-duty repair or fleet maintenance operations.

1. Who This Works Best For

Heavy-duty repair shops ready for digital transformation.

Fullbay is perfect for independent heavy-duty repair shops and internal fleet maintenance departments of all sizes looking to go fully digital. From my user analysis, businesses managing trucks, trailers, or agricultural machinery will find its specialized features incredibly valuable for optimizing operations.

You’ll succeed with Fullbay if your priority is reducing paperwork, increasing technician efficiency, and improving overall shop profitability.

2. Overall Strengths

Unmatched specialization for heavy-duty repair needs.

The software succeeds by offering deeply tailored features for heavy-duty specific workflows, from complex parts inventory to streamlined invoicing and technician efficiency tracking. From my comprehensive analysis, its heavy-duty focus ensures unparalleled industry relevance, directly addressing your unique operational challenges better than generic solutions.

These strengths will translate into significant efficiency gains and improved financial visibility for your specialized repair business.

3. Key Limitations

Pricing transparency presents an initial hurdle.

Fullbay’s non-public pricing model requires a demo for a custom quote, which can be a drawback for those seeking immediate budget estimates. Based on this review, the initial learning curve can also be steep for shops transitioning from entirely paper-based systems, requiring dedicated onboarding time.

I find these limitations are manageable if you’re committed to long-term digital transformation, rather than immediate barriers.

4. Final Recommendation

Fullbay receives a strong, confident recommendation.

You should choose Fullbay if your business is a heavy-duty repair shop or internal fleet department committed to optimizing operations with a specialized cloud-based solution. From my analysis, its industry-specific design justifies the investment for businesses prioritizing efficiency, profitability, and an improved work-life balance for their team.

My confidence level is extremely high for heavy-duty operations that value an all-in-one, purpose-built platform.

This Fullbay review shows excellent value for specialized heavy-duty businesses, offering significant operational improvements and a strong return on investment.