GatherUp Review: Stop Fake Reviews from Harming Your Online Reputation

Struggling to keep up with all your online reviews?

If you’re searching for software like GatherUp, you probably need a better way to manage customer feedback, online reputation, and all those scattered review sites.

Let’s be real: watching negative reviews pile up—and missing happy ones—means lost business and plenty of stress for you every day.

GatherUp takes a hands-on approach, making it easy to automate feedback requests, collect reviews from over 100 platforms, and turn satisfied customer comments into powerful marketing tools. Their robust integrations and customizable surveys add an extra layer of transparency and control.

In this review, I’ll guide you through how GatherUp can finally help you regain control so you don’t have to feel buried by reviews or frustrated by manual feedback collection.

In this GatherUp review, you’ll discover its standout features, pricing details, real use cases, and how it compares to other reputation management solutions—all based on my hands-on research.

You’ll walk away confident in the features you need to fix your review headaches and decide if GatherUp is right for you.

Let’s get started.

GatherUp Overview

GatherUp provides a focused platform for customer feedback and online reputation management. I was interested to learn they’ve been around since 2013, originally as GetFiveStars, with operations based in the US.

What really sets them apart is their platform is ideal for small service-based businesses that want to generate a steady stream of reviews. They don’t try to be an overwhelming, all-in-one marketing suite, which I find is a major plus for busy teams.

Their 2019 acquisition by Traject was a smart strategic move that clearly expanded their resources and integration capabilities. You will see the impact of this growth through this GatherUp review.

Unlike competitors like Podium that can be complex, GatherUp focuses entirely on streamlining the review collection process. This approach feels like it was built by people who actually understand the daily needs of a small business owner.

They work with thousands of local service companies, healthcare clinics, and marketing agencies. These agencies in particular leverage the white-label features to manage multiple client accounts efficiently.

From my analysis, their current strategy centers on making customer feedback automated and actionable for your team. This directly addresses the market need to build online trust and credibility without hiring a full-time reputation manager.

Now let’s examine their core capabilities.

GatherUp Features

Overwhelmed by scattered customer feedback?

GatherUp features provide a unified approach to managing your online reputation and customer experience. Here are the five main GatherUp features that help businesses thrive online.

1. Automated Review and Feedback Generation

Struggling to get consistent customer reviews?

Manually chasing customers for feedback takes valuable time. This often leads to inconsistent review volumes and missed opportunities to build trust.

GatherUp automates review requests via email, SMS, and even printable cards, ensuring a steady stream of feedback. I found that this feature effectively minimizes manual follow-ups, which is a huge time-saver. You can set it up to consistently collect feedback after every customer interaction.

This means you can effortlessly maintain a strong online reputation without the constant manual effort.

2. Centralized Review Monitoring and Management

Tired of checking dozens of review sites?

Monitoring reviews across numerous platforms like Google, Facebook, and Yelp is a nightmare. You might miss critical feedback or respond too late.

This feature consolidates reviews from over 100 sites into one dashboard, making monitoring effortless. From my testing, the ability to track sentiment and respond promptly from a single place is incredibly efficient. You gain clear insights into customer satisfaction across all channels.

So you can easily stay on top of customer sentiment and manage your brand’s perception proactively.

3. Customer Experience Surveys and NPS

Do you really know how your customers feel?

Just collecting reviews might not provide deep insights into satisfaction or loyalty. You need a way to truly understand customer sentiment beyond public comments.

GatherUp enables comprehensive surveys and NPS tracking, providing deeper insights into customer satisfaction. What I love about this approach is how it helps identify specific areas for improvement, like a service issue or product flaw. You can actively follow up with detractors.

This means you can proactively address concerns, improve customer loyalty, and prevent negative feedback from going public.

4. Review Marketing and Social Sharing

Are your best reviews hidden from new customers?

Positive reviews are powerful, but if they’re not visible, they can’t attract new business. You need an easy way to showcase your stellar reputation.

This feature allows you to leverage positive reviews by showcasing them on your website and social media. The customizable review widgets are simple to implement, and automated social sharing boosts visibility. From my testing, it’s a quick win for amplifying positive word-of-mouth.

This means you can transform happy customers into powerful marketing assets, attracting more leads.

5. Integrations and Automation

Still manually transferring customer data?

Disconnected systems create data silos and repetitive tasks. Automating feedback requests can be a challenge when your CRM doesn’t talk to your review tool.

GatherUp integrates with CRM, POS, and other contact software like Salesforce and QuickBooks. Here’s what I found: it automates review requests based on customer actions, ensuring data consistency and streamlining workflows. You can also connect via Zapier for advanced automation.

This means you can save countless hours on manual data entry and focus on serving your customers.

These GatherUp features work together to create a cohesive customer feedback and reputation management system that truly empowers your business to shine online.

GatherUp Pricing

What does GatherUp pricing truly cost?

GatherUp pricing is refreshingly transparent with tiered plans based on the number of locations, making it straightforward for you to budget for your reputation management needs.

Plan	Price & Features
1 Location Plan	$99 per month • Up to 3,500 new clients monthly • 3,000 email feedback requests • 300 SMS feedback requests • Insights report, conversion pop-up • Surveys, Google Q&A monitoring
5 Locations Plan	$60 per month per location ($300 total) • Up to 3,500 new clients monthly per location • 3,000 email feedback requests per location • 300 SMS feedback requests per location • In-app review responding, AI-driven tagging • Social sharing, API, Zapier, Webhooks
11+ Locations Plan	$45 per month per location ($495+ total) • Up to 3,500 new clients monthly per location • 3,000 email feedback requests per location • 300 SMS feedback requests per location • Unique AI-crafted replies • Add-ons: Campaigns, Web-to-Text Chat

1. Value Assessment

Great pricing transparency here.

From my cost analysis, what impressed me is how GatherUp’s plans include a comprehensive suite of features at every tier, meaning you don’t pay more for essential functionality. Their per-location pricing scales naturally with your business size, ensuring you avoid oversized plans that don’t fit your needs.

This means your monthly costs stay predictable as you expand, with clear upgrade paths as your business grows.

2. Trial/Demo Options

Smart evaluation approach available.

GatherUp offers a 14-day free trial, allowing you to test out the platform’s full capabilities before committing. What I found valuable is how you can fully experience their review generation and monitoring tools, rather than just seeing a limited demo.

This lets you validate the ROI for your business before spending money, reducing the risk of a misaligned investment.

3. Plan Comparison

Choosing the right tier matters.

While all plans offer the same core features, the per-location cost decreases significantly as you add more locations. What stands out is how agencies can access custom pricing options, ensuring tailored solutions for their specific client needs.

This tiered approach helps you match GatherUp pricing to actual usage requirements, preventing you from overpaying for unused capacity.

My Take: GatherUp’s pricing strategy focuses on transparent, location-based scalability, making it ideal for multi-location businesses and agencies seeking predictable costs for robust reputation management.

The overall GatherUp pricing reflects transparent value without hidden surprises.

GatherUp Reviews

What do real customers actually think?

These GatherUp reviews provide an insightful look into real user feedback and experiences, helping you understand what actual customers think about this reputation management software.

1. Overall User Satisfaction

Most users report positive experiences.

From my review analysis, GatherUp generally receives strong positive feedback, with users often praising its effectiveness in simplifying review collection. What I found in user feedback is how most customers highlight improved reputation management and consistent review generation.

This suggests you can expect a reliable tool for boosting your online presence.

2. Common Praise Points

Users love the automation features.

Customers consistently highlight GatherUp’s automated review requests as a major benefit, making it easier to collect feedback without manual follow-ups. From the reviews I analyzed, the centralized dashboard for managing reviews is also a standout, especially for multi-location businesses.

This means you’ll save time and effort managing your online reputation.

3. Frequent Complaints

Some users desire more customization.

Frequent complaints include a desire for more customization in follow-up emails and a native email signature widget. Review-wise, what stands out is how some users find the pricing steep for small businesses and note weaker social media monitoring capabilities compared to some competitors.

These are mostly minor issues, but you should consider them for your specific needs.

The overall GatherUp reviews reveal consistent satisfaction driven by automation and efficiency, despite a few common requests for enhanced features.

Best GatherUp Alternatives

Need help navigating GatherUp’s competitors?

The best GatherUp alternatives include several robust options, each better suited for different business sizes, specific use cases, and budget considerations you might have.

1. Birdeye

Targeting larger multi-location enterprises?

Birdeye offers a comprehensive suite for broader reputation management, including deeper social media and customer experience tools beyond just reviews. What I found comparing options is that Birdeye offers more robust reporting and analytics for larger, more complex organizations.

Choose Birdeye if you need extensive reporting and a stronger focus on managing review responses across many locations.

2. Podium

Prioritizing lead generation and customer communication?

Podium is a versatile AI-powered platform for lead generation, customer engagement via text messaging, and payment processing. Alternative-wise, Podium prioritizes broader customer interaction and payments over GatherUp’s primary review focus, especially for larger businesses.

Consider Podium if your main need is a comprehensive platform for lead gen, SMS communication, and integrated payments.

3. ReviewTrackers

Seeking deeper data insights and multi-platform monitoring?

ReviewTrackers excels in monitoring, collecting, and analyzing reviews from over 100 sites with superior real-time updates and AI-powered insights. From my competitive analysis, ReviewTrackers provides more robust feedback aggregation and custom reporting for data-driven decisions.

Choose ReviewTrackers when you prioritize extensive multi-platform review monitoring and in-depth analytical reporting.

4. Grade.us

Are you an agency needing white-label solutions?

Grade.us is a highly flexible white-label review management and marketing platform, making it a strong choice for agencies serving multiple clients. Alternative-wise, Grade.us specializes in customizable white-label solutions more so than GatherUp for agency-specific needs.

You might choose Grade.us if you’re an agency seeking a highly customizable, white-label solution for client reputation management.

The best GatherUp alternatives depend on your business size, specific communication needs, and data priorities.

GatherUp Setup

Concerned about complicated software setup and training?

GatherUp implementation is generally straightforward and user-friendly, making the GatherUp setup process accessible for most businesses. This analysis will set realistic expectations for your deployment.

1. Setup Complexity & Timeline

Getting started is refreshingly simple here.

GatherUp’s setup is designed to be quick, with one-click integrations for common business tools like Salesforce. From my implementation analysis, most businesses can be up and running quickly, often within days, depending on the number of integrations you plan to leverage.

You’ll need to allocate time for connecting your existing apps and configuring initial review request workflows.

2. Technical Requirements & Integration

Minimal IT infrastructure changes needed.

Your technical requirements are minimal since GatherUp is cloud-based, accessible via a web browser on any device. What I found about deployment is that it works seamlessly with common website platforms like WordPress and doesn’t require specific software installations on your end.

Plan for simple web browser access and consider using their API library for any custom integration needs your developers might have.

3. Training & Change Management

User adoption happens naturally with intuitive design.

Staff training focuses on using the centralized dashboard to monitor reviews, send requests, and respond to feedback, which is quite intuitive. From my analysis, the platform’s ease of use minimizes the learning curve for most users, making adoption less of a hurdle.

Expect your team to quickly grasp core functionalities; advanced features may require consulting the knowledge base for deeper insights.

4. Support & Success Factors

Vendor support is a definite advantage.

GatherUp’s customer support is highly praised for being responsive and helpful, which is crucial during setup and ongoing use. What I found about deployment is that their support team is a valuable resource for overcoming any integration challenges or maximizing the platform’s capabilities.

Leverage their email, live chat, and knowledge base resources to ensure a smooth implementation and maximize your ongoing success.

The overall GatherUp setup emphasizes simplicity and quick value realization, allowing businesses to efficiently manage their online reputation without extensive technical overhead.

Bottom Line

Is GatherUp the right review management tool for you?

This GatherUp review provides a comprehensive final assessment, helping you understand who benefits most from its features and what to consider before committing.

1. Who This Works Best For

Businesses seeking automated review and reputation management.

GatherUp excels for small to mid-sized service businesses, multi-location enterprises, and digital agencies aiming to boost online reputation and customer satisfaction. From my user analysis, businesses focused on Google Business Profile integration will find immense value in its capabilities.

You’ll succeed with GatherUp if your priority is consistent review generation and centralized monitoring across platforms.

2. Overall Strengths

Automation and centralized management are key.

The software succeeds by automating review requests efficiently and centralizing feedback from various platforms into one dashboard. From my comprehensive analysis, its robust customer support stands out as users consistently praise their responsiveness and dedication to problem-solving.

These strengths translate into significant time savings and a more proactive approach to managing your business’s online reputation.

3. Key Limitations

Social media monitoring lacks depth.

While strong in core review management, GatherUp offers less comprehensive social media monitoring compared to some competitors, particularly for platforms beyond Google and Facebook. Based on this review, very small businesses might find the pricing steep, despite the valuable features it offers.

I’d say these limitations are manageable trade-offs for its core strengths, rather than fundamental barriers, depending on your specific needs.

4. Final Recommendation

GatherUp earns a strong recommendation for its niche.

You should choose GatherUp if your business prioritizes automated review generation, centralized management, and turning customer feedback into loyalty. From my analysis, this solution thrives for service-based businesses and agencies needing scalable review solutions, but consider alternatives for broader social listening.

My confidence level is high for its target audience, ensuring effective reputation management and customer insight.

This GatherUp review highlights strong value for effective reputation management while advising you to consider its limitations for broader social media needs before making a decision.