GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
Loop Returns
Loop Returns is a specialized post-purchase platform for Shopify brands that automates the returns process, encourages product exchanges over refunds, and helps you retain more revenue through smart logistics.
Quick Comparison
| Feature | GetFeedback | Loop Returns |
|---|---|---|
| Website | getfeedback.com | loopreturns.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $165/month |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2017 |
| Headquarters | San Francisco, USA | Columbus, USA |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
Loop Returns
Loop Returns is a dedicated post-purchase platform designed specifically for Shopify brands to transform returns from a cost center into a growth engine. You can automate the entire returns lifecycle, from the moment a customer initiates a request to the final warehouse processing. By providing a self-service portal, you reduce the burden on your support team while giving customers a modern, frictionless experience that builds long-term brand loyalty.
The platform focuses heavily on revenue retention by incentivizing exchanges and store credit over traditional refunds. You can set up smart rules that suggest alternative products or offer bonus credit to keep money within your business. Whether you are a growing boutique or a high-volume enterprise, Loop helps you optimize your reverse logistics, reduce shipping costs, and gain deep insights into why products are being returned in the first place.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
Loop Returns Features
- Self-Service Return Portal. Give your customers a branded, easy-to-use portal where they can initiate returns and exchanges without ever contacting support.
- Smart Exchanges. Encourage customers to swap items for different sizes or colors instantly, keeping the sale alive and reducing refund rates.
- Bonus Credit Incentives. Offer customers extra store credit if they choose an exchange over a refund, helping you retain more revenue automatically.
- Loop Workflows. Create custom automation rules based on return reasons, customer value, or product type to handle every situation perfectly.
- Instant Exchanges. Ship out exchange orders immediately before the original item is even returned to ensure your customers get what they want faster.
- Printerless Returns. Provide your customers with QR codes for easy drop-offs at thousands of locations, removing the need for home printing.
- Keep-Item Rules. Save on shipping costs by letting customers keep low-value or damaged items while still providing a full refund or exchange.
- Deep Analytics. Track return rates and reasons across your entire catalog to identify product issues and improve your future inventory decisions.
Pricing Comparison
GetFeedback Pricing
Loop Returns Pricing
- Up to 1,000 returns per year
- Self-service return portal
- Standard exchanges
- Store credit options
- Basic analytics and reporting
- Everything in Starter, plus:
- Advanced exchange features
- Customizable return reasons
- Bonus credit incentives
- Integrations with shipping carriers
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
Loop Returns
Pros
- Significantly reduces customer support tickets for returns
- High success rate in converting refunds to exchanges
- Seamless integration with the Shopify ecosystem
- Intuitive portal provides a premium customer experience
- Automated shipping label generation saves hours daily
Cons
- Only available for brands using Shopify
- Setup can be complex for highly customized stores
- Monthly subscription costs are higher than basic apps
- Advanced automation features require higher-tier plans