GetWell Network Review: Achieve Better Patient Outcomes with AI Navigation

Patient engagement feels overwhelming sometimes, right?

If you’re sorting through digital engagement software, you’re probably worried about finding a solution that doesn’t just add noise but actually improves patient care, keeps families in the loop, and lightens daily workloads.

From what I’ve seen, the real struggle is that fragmented systems mean important updates fall through the cracks, causing confusion and more work for your staff every single day.

GetWell Network aims to fix this with a tightly integrated patient engagement suite—combining bedside education, remote monitoring, digital check-ins, and clinician tools into one connected platform that puts real-time information where your team and patients need it most.

That’s why, in this review, I’ll guide you through how GetWell Network helps deliver care that feels truly personal, not just digital—so you can actually see the impact where it counts.

As we go through this GetWell Network review, you’ll see detailed breakdowns of features, pricing, alternatives, and the actual experience of using their solution—so you can judge if it fits your priorities.

You’ll walk away knowing the features you need to make a confident decision for your organization and your patients.

Let’s dive into the analysis.

GetWell Network Overview

GetWell Network’s core mission is helping healthcare providers engage and activate patients in their own care. Based in Bethesda, Maryland, they have been tackling this specific challenge since 2000.

They primarily serve hospitals and large health systems that need more than just a basic communication tool. I find what truly sets them apart is their focus on an interactive digital engagement platform, not simply another passive portal for viewing records.

The company’s recent expansion into remote care with tools like GetWell Loop was a very smart move. Through this GetWell Network review, you’ll see how this connects the inpatient and home recovery journey.

Unlike EHR-native tools such as Epic’s MyChart, GetWell feels purpose-built for proactive engagement. Their platform delivers a guided, interactive patient journey that goes well beyond a simple records portal. It’s about doing, not just viewing.

They work with over 600 healthcare organizations. You’ll find their solutions in major academic medical centers, community hospitals, and even federal government health systems, which shows impressive scale and flexibility.

I found their current strategy heavily emphasizes creating a unified patient experience across the entire care continuum. This directly addresses the market’s need to reduce frustrating care fragmentation for your patients and staff.

Now let’s examine their core capabilities.

GetWell Network Features

Struggling to patients engaged throughout their care journey?

GetWell Network features offer an integrated suite of digital patient engagement solutions. These are the five core GetWell Network solutions that empower patients and streamline provider workflows.

1. GetWell Inpatient

Does inpatient care still feel impersonal and disorienting for patients?

A traditional hospital stay often leaves patients confused about their care plan. This can lead to anxiety and a lack of participation in their recovery.

GetWell Inpatient transforms the bedside experience with tailored education, entertainment, and concierge services. From my testing, providing educational videos directly at the bedside is a game-changer for patient understanding. This feature helps patients actively participate in their care, improving outcomes and satisfaction.

This means you can enhance the patient experience, automate routine tasks, and free up your staff for critical care.

2. GetWell Anywhere

Is patient care still ending the moment they leave the hospital?

Care often breaks down after discharge, leading to readmissions or poor recovery outcomes. Patients need continuous support beyond hospital walls.

GetWell Anywhere extends care to a patient’s mobile device, offering continuity from pre-procedure through recovery. What I love about this approach is how it provides personalized information and secure messaging post-discharge. This solution ensures patients stay connected and supported, no matter where they are.

As a result, you can significantly reduce readmissions by empowering patients with continuous, accessible care at home.

3. GetWell Loop

Are you still relying on endless phone calls to track patient progress remotely?

Managing chronic conditions or post-surgical recovery remotely can be a massive drain on staff time. This often leads to delayed interventions or patient frustration.

GetWell Loop automates remote patient monitoring with interactive mobile check-ins that guide patients through care journeys. From my evaluation, the automated alerts for worsening symptoms are incredibly powerful. This solution lets your clinical team intervene promptly without constant manual outreach.

This means your team can efficiently manage patient populations, reduce unnecessary office visits, and improve overall patient satisfaction.

4. GetWell Rounds+

Are your patient satisfaction rounds inefficient and lacking real-time insights?

Traditional rounding processes often miss critical patient feedback or fail to address issues promptly. This can lead to lower patient satisfaction scores.

GetWell Rounds+ digitizes the rounding process, allowing clinicians to capture real-time feedback with customizable surveys. Here’s what I found: it truly streamlines communication and documentation of patient needs. This feature ensures concerns are addressed swiftly, improving the overall patient experience.

So you can gather immediate patient insights, enhance efficiency during rounds, and boost your facility’s patient satisfaction metrics.

5. GetWell Practice Digital Check-In

Is your front office staff bogged down by manual patient check-ins and paperwork?

Outdated check-in processes create bottlenecks, frustrating patients and wasting valuable staff time. This impacts overall practice productivity.

GetWell Practice Digital Check-In offers a seamless mobile and web-based patient intake experience. I found its intelligent workflows to be highly effective, integrating smoothly with existing practice systems. This solution handles everything from scheduling to post-appointment surveys digitally.

This means you can save staff time, increase front office productivity, and give your patients a modern, efficient start to their visit.

You’ll appreciate how these GetWell Network features work together to create a cohesive patient engagement ecosystem that spans inpatient and outpatient care.

GetWell Network Pricing

Unsure about software costs and hidden fees?

GetWell Network pricing is structured around custom quotes, which means you’ll need to contact sales directly to get detailed cost information tailored to your organization.

1. Pricing Model & Cost Factors

Custom quotes are standard here.

GetWell Network’s pricing model is entirely customized, reflecting its enterprise-grade nature for healthcare organizations. Your costs will depend heavily on factors like your number of hospital beds, clinics, or patients, as well as the specific modules you choose (e.g., Inpatient, Anywhere, Loop). Complexity of integration with your existing EHR also drives the final price.

From my cost analysis, this means your budget gets a personalized quote that aligns with your specific operational scale.

2. Value Assessment & ROI

Is this investment worthwhile?

GetWell Network positions itself as a comprehensive patient engagement platform, aiming to improve patient outcomes and streamline staff workflows. What I found regarding pricing is that it targets significant ROI through reduced costs from improved efficiency and patient satisfaction, potentially lowering readmissions or manual tasks.

This means your organization can justify the investment by connecting it directly to operational savings and enhanced patient care.

3. Budget Planning & Implementation

Consider all your budget needs.

Beyond the core software costs, you must account for professional services, including implementation, training for your staff, and ongoing support. What I found is that implementation can be a substantial upfront investment given the deep integration required with hospital IT systems, impacting your total cost of ownership.

So for your budget planning, you should expect a comprehensive initial investment to ensure a smooth deployment and maximize system adoption.

My Take: GetWell Network’s custom pricing is typical for enterprise healthcare solutions, focusing on delivering tailored value that scales with the size and complexity of your healthcare organization.

The overall GetWell Network pricing reflects a strategic investment in patient engagement infrastructure.

GetWell Network Reviews

What do real customers actually think?

This customer reviews section analyzes real user feedback and experiences with GetWell Network reviews, providing balanced insights into what actual customers think about the software.

1. Overall User Satisfaction

User sentiment varies across platforms.

From my review analysis, GetWell Inpatient currently lacks sufficient G2 reviews for comprehensive insight, while GetWell Anywhere on the Apple App Store averages 3.5 stars. What I found in user feedback is satisfaction often correlates with clear use case understanding, distinguishing staff tools from patient apps.

This indicates your experience will depend heavily on the specific GetWell solution you use.

2. Common Praise Points

Intuitive design is a consistent highlight.

Users frequently praise the user-friendly interface of GetWell Inpatient, making it accessible for both professionals and patients. From the reviews I analyzed, comprehensive patient engagement tools empower users, offering educational materials, personalized plans, and secure messaging.

This means you can expect robust features that streamline patient communication and education.

3. Frequent Complaints

Interface and login issues surface often.

Common complaints for mobile apps include GetWell Inpatient displaying only in portrait mode on iPad, hindering keyboard use. What stands out in customer feedback is “inscrutable login parameters” and functionality issues, with some calling apps “offensively bad.”

These issues seem primarily related to specific mobile app versions, not core platform functionality.

The overall GetWell Network reviews reveal a generally positive sentiment with specific mobile-related caveats that are important to consider.

Best GetWell Network Alternatives

Considering other patient engagement options?

The best GetWell Network alternatives include several strong options, each better suited for different business situations, priorities, and existing technology ecosystems.

1. PatientPoint

Need broader content delivery in ambulatory settings?

PatientPoint excels if your priority is passive content distribution via digital screens and tablets across a large clinic network. From my competitive analysis, PatientPoint offers broader network content delivery in outpatient settings, while GetWell focuses on interactive care pathways.

Choose PatientPoint for widespread, passive patient education in a clinic environment.

2. CipherHealth

Prioritizing highly automated outreach and follow-up?

CipherHealth shines when your organization needs robust, automated digital rounding and scalable automation for patient communication and follow-up is your primary driver. What I found comparing options is that CipherHealth provides highly automated patient outreach and customizable workflows, especially for post-discharge care.

Consider this alternative when scalable automation for patient communication and follow-up is your primary driver.

3. Lumeon

Seeking robust care pathway automation and operational efficiency?

Lumeon makes more sense if your primary need is automating complex patient journeys and streamlining operational workflows across the entire care continuum. From my analysis, Lumeon prioritizes operational efficiency and care orchestration, excelling in automating intricate processes.

Choose Lumeon when enterprise-wide workflow automation is more critical than GetWell’s direct patient engagement tools.

4. athenaCommunicator (athenahealth)

Already using athenahealth for your EHR?

athenaCommunicator is the go-to alternative if you’re deeply integrated with athenahealth’s EHR and billing systems. This alternative offers seamless patient communication tools, including a portal and virtual care, all within your existing athenaOne ecosystem.

Choose athenaCommunicator when tight integration with your athenahealth EHR is paramount for patient communications.

The best GetWell Network alternatives depend on your specific care setting and integration needs rather than just feature lists.

GetWell Network Setup

Ready to tackle GetWell Network setup?

Implementing GetWell Network requires strategic planning, particularly given its integration with complex healthcare IT infrastructure. This GetWell Network review dives into what you’ll encounter.

1. Setup Complexity & Timeline

Expect a thorough, multi-phase deployment.

GetWell Network implementation involves significant data integration with EHRs and other IT systems, configuring personalized content, and deploying specialized hardware. What I found about deployment is that complexity scales with the number of systems and legacy infrastructure, impacting your timeline.

You’ll need a dedicated project manager and cross-departmental team to navigate the integration and configuration phases effectively.

2. Technical Requirements & Integration

Robust IT infrastructure is non-negotiable.

Your team will need to ensure strong network connectivity, compatible devices (smart TVs, tablets), and seamless integration capabilities with EHR systems via HL7 and web services. From my implementation analysis, integration with legacy systems can be challenging, requiring careful planning and resource allocation.

Plan for substantial IT involvement, including security and compliance considerations like FedRAMP for government clients.

3. Training & Change Management

User adoption is critical for ROI.

Both clinical staff (for tools like Rounds+) and patients (for bedside systems or mobile apps) require comprehensive training to maximize the system’s value. From my analysis, a strong onboarding program is crucial for successful adoption across diverse user groups and workflows.

Invest in dedicated training resources and change management strategies to ensure staff and patient engagement.

4. Support & Success Factors

Vendor partnership is a key differentiator.

GetWell Network receives positive feedback for its “top tier” client success managers who actively offer improvement ideas and foster collaboration throughout and after implementation. What I found about deployment is that strong vendor support enhances long-term success, especially for complex healthcare solutions.

Prioritize consistent communication with your dedicated support team to leverage their expertise and address challenges proactively.

Overall, GetWell Network setup requires significant planning and resource commitment but delivers substantial patient engagement improvements when executed properly.

Bottom Line

The decisive verdict on GetWell Network.

My GetWell Network review synthesizes the platform’s strengths, limitations, and ideal audience, offering a clear recommendation for healthcare organizations seeking to revolutionize patient engagement and improve operational efficiency.

1. Who This Works Best For

For large healthcare systems aiming for holistic patient engagement.

GetWell Network is perfect for mid-to-large health systems, hospitals, and medical groups prioritizing a patient-centered care model across inpatient, outpatient, and post-discharge settings. From my user analysis, organizations committed to deeply integrating patient interaction into clinical workflows will find immense value.

You’ll succeed if your goal is to empower patients, reduce staff burden, and boost satisfaction through interactive digital experiences.

2. Overall Strengths

Unmatched interactive patient engagement capabilities.

The software excels with its deep interactive point-of-care tools (bedside TVs), robust mobile engagement, and proven integration with existing EHR systems. From my comprehensive analysis, the focus on personalized care plans and real-time feedback genuinely empowers patients to take an active role in their care journey.

These strengths directly translate into improved patient outcomes, reduced readmissions, and enhanced operational efficiency for your organization.

3. Key Limitations

Pricing transparency and mobile app functionality concerns.

The primary drawback is the lack of publicly available pricing, which can be a barrier for smaller organizations or those needing immediate cost transparency. Based on this review, some user feedback points to potential mobile app interface issues and complex login parameters for specific products.

These limitations are manageable if you’re prepared for a comprehensive sales engagement and value robust features over immediate cost clarity.

4. Final Recommendation

GetWell Network earns a strong recommendation.

You should choose this software if your mid-to-large sized hospital or health system seeks a significant investment in a transformative patient engagement strategy. From my analysis, your success depends on valuing a high-touch, data-driven approach to patient activation over basic portal functionalities.

My confidence level is high for organizations seeking a comprehensive, integrated digital patient experience.

This GetWell Network review highlights strong value for mid-to-large healthcare organizations seeking to truly transform their patient engagement and operational efficiency.