8x8
8x8 provides a unified contact center and communications platform that integrates voice, video, chat, and contact center solutions into a single cloud-based interface to streamline your business interactions.
Global Call Forwarding
Global Call Forwarding provides international toll-free and local phone numbers with advanced cloud-based routing to help your business establish a local presence and connect with customers worldwide.
Quick Comparison
| Feature | 8x8 | Global Call Forwarding |
|---|---|---|
| Website | 8x8.com | globalcallforwarding.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $24/month | $12.95/month |
| FREE Trial | ✓ 30 days free trial | ✓ 15 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1987 | 1996 |
| Headquarters | Campbell, USA | Delray Beach, USA |
Overview
8x8
8x8 offers a unified platform that brings your phone system, video meetings, and team messaging together in one place. You can manage all your internal and external communications through a single interface, eliminating the need to toggle between different apps. It is designed to help your team stay connected whether they are in the office or working remotely, providing high-quality voice and video services globally.
The platform specifically solves the problem of fragmented communication by offering integrated contact center capabilities alongside standard business phone features. You can easily scale your operations from a few users to thousands, benefiting from built-in analytics that show you how your team is performing. It is ideal for mid-market and enterprise companies that need reliable, secure, and compliant communication tools across multiple international locations.
Global Call Forwarding
Global Call Forwarding is a cloud-based communication platform that helps you establish a local presence in over 160 countries. You can purchase local, mobile, and toll-free numbers instantly, allowing your international customers to reach you without incurring long-distance charges. The service is designed to bridge the gap between your global audience and your central office, regardless of where you are physically located.
You can manage your entire communication stack through a web-based control panel, setting up complex call routing rules and automated responses. Whether you are a solo entrepreneur looking to appear more professional or a large enterprise managing high-volume support centers, the platform scales to meet your needs. It solves the problem of high international calling costs and helps you build trust with local markets through familiar phone formats.
Overview
8x8 Features
- Unified Communications Access your business phone, team chat, and video meetings from a single app on your desktop or mobile device.
- Omnichannel Contact Center Interact with your customers across voice, email, chat, and social media channels to provide a consistent support experience.
- Global Presence Get local phone numbers in over 50 countries so you can establish a professional presence wherever your customers are.
- HD Video Conferencing Host secure video meetings with up to 500 participants and use screen sharing to collaborate on projects in real-time.
- Advanced Analytics Track call quality and team performance with real-time dashboards that help you make data-driven decisions for your business.
- Smart Presence See the availability of your colleagues across all devices so you know the best time to reach out or transfer calls.
Global Call Forwarding Features
- International Call Forwarding. Route incoming calls from over 160 countries to any landline, mobile phone, or VoIP provider you choose.
- Interactive Voice Response. Create custom automated menus to direct your callers to the right department and improve your professional image.
- Sequential Ringing. Set up a list of numbers to ring in order so you never miss a customer call when your primary line is busy.
- Call Recording. Record your inbound and outbound calls automatically to ensure quality control and maintain accurate records for your team.
- Time-of-Day Routing. Route your calls based on the time they are received to accommodate different time zones and office hours.
- SMS Capabilities. Send and receive text messages using your business numbers to communicate with customers on their preferred channels.
- Outbound Calling. Make calls using your international business number as the caller ID to maintain a consistent local presence.
- Failover Routing. Automatically redirect calls to a backup number if your primary line fails, ensuring your business stays reachable.
Pricing Comparison
8x8 Pricing
- Unlimited calling to 14 countries
- HD video conferencing
- Team messaging and business SMS
- Mobile and desktop apps
- Integrations with CRM and productivity tools
- Multi-level auto attendant
- Everything in X2, plus:
- Unlimited calling to 48 countries
- Supervisor analytics and dashboards
- Call monitoring and whisper modes
- Quality management tools
- Advanced 8x8 Frontdesk features
Global Call Forwarding Pricing
- Low monthly minute allowance
- International call forwarding
- Basic IVR / Auto-attendant
- Real-time call records
- Standard support access
- Everything in Basic, plus:
- Higher monthly minute limit
- Lower per-minute overage rates
- Advanced call routing options
- Priority technical support
Pros & Cons
8x8
Pros
- Excellent call quality and reliability across global locations
- Consolidates multiple communication tools into one easy interface
- Strong security features and compliance for regulated industries
- Seamless mobile app experience for remote work flexibility
Cons
- Initial setup and configuration can be complex
- Customer support response times can be inconsistent
- Interface may feel cluttered for very basic users
Global Call Forwarding
Pros
- Extensive coverage in over 160 countries
- Fast activation for most international numbers
- Reliable call quality across global networks
- Responsive customer support via multiple channels
- User-friendly web interface for managing settings
Cons
- Pricing can be complex across different regions
- Mobile app interface feels slightly dated
- SMS features not available in all countries