GoTo Connect Reviews, Pricing, Features & Alternatives in 2026
GoTo Connect is an all-in-one communications software that combines cloud-based business phone systems with professional video conferencing and team messaging to help your business stay connected from anywhere.
GoTo Connect provides you with a unified platform for all your business communication needs. By merging the power of GoToMeeting with a robust cloud phone system, you can switch between making calls, hosting video meetings, and sending team messages within a single interface. This eliminates the need to manage multiple vendors and ensures your team stays reachable whether they are in the office or working remotely.
You can easily manage your entire phone system through a visual editor, allowing you to set up call routing and auto-attendants without needing technical expertise. The platform is designed to scale with your business, offering reliable uptime and enterprise-grade security features. Whether you are a small business looking for a professional image or a larger organization needing advanced contact center tools, you can customize the experience to fit your specific workflow.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Stop juggling different apps for calls and meetings. GoTo Connect brings your entire communication stack into one place so you can focus on your conversations rather than your tools.
Cloud Phone System
Make and receive business calls from any device using your professional business number to stay connected everywhere.
HD Video Conferencing
Launch instant video meetings with up to 250 participants and share your screen with one click for better collaboration.
Visual Dial Plan Editor
Design your call routing and automated menus using a simple drag-and-drop interface to ensure callers reach the right person.
Team Messaging
Chat with colleagues individually or in groups to share files and keep projects moving without leaving the app.
Mobile and Desktop Apps
Turn your smartphone or laptop into a full-featured desk phone so you never miss an important client call.
Real-time Analytics
Monitor call volume and wait times with visual dashboards to help you make data-driven staffing decisions for your team.
Integrations
Salesforce
Microsoft Teams
Slack
Google Workspace
Zendesk
Zoho CRM
HubSpot
ServiceNow
Pricing Plans
GoTo Connect offers straightforward per-user pricing that includes both your phone system and video conferencing features. You can start with a 14-day free trial to test the call quality and interface before committing. Paid plans start at $27 per user per month, with discounts available if you choose annual billing or have a larger team.
Based on feedback from thousands of business users on G2 and Capterra, here is what you can expect when using GoTo Connect:
Pros
Reliable call quality and high uptime for business continuity
Easy to set up complex call routing visually
Consolidates phone, video, and chat into one monthly bill
Excellent mobile app performance for remote employees
Cons
Initial setup of advanced features can be time-consuming
Customer support response times can vary during peak hours
Reporting features feel basic compared to dedicated analytics tools
Who Should Use GoTo Connect?
Ideal for small to mid-sized businesses (10-250 employees) that want to replace traditional desk phones with a modern, remote-friendly communication suite.
Best for Company Sizes
small-business
mid-market
Popular Industries
Our Verdict
GoTo Connect is a top-tier choice if you want to simplify your technology stack by combining your phone system and video meetings. The visual dial plan editor is a standout feature, giving you total control over your customer's calling experience without needing an IT degree.
While the starting price is higher than some budget VoIP providers, the inclusion of full video conferencing capabilities provides significant value. You should consider this platform if your team is split between the office and home and needs a reliable, professional way to stay in sync.
Ready to Try GoTo Connect?
Start your 14-day free trial today—no credit card required. See why over 0 teams trust GoTo Connect