HaloITSM
HaloITSM is a comprehensive IT service management platform that aligns your IT delivery with business needs through automated workflows, centralized ticketing, and an intuitive self-service portal for your employees.
Pipefy
Pipefy is a low-code business process automation platform that enables you to design, deploy, and manage secure digital workflows to streamline operations and improve efficiency across your entire organization.
Quick Comparison
| Feature | HaloITSM | Pipefy |
|---|---|---|
| Website | haloitsm.com | pipefy.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $75/month | Free |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1994 | 2015 |
| Headquarters | Stowmarket, UK | San Francisco, USA |
Overview
HaloITSM
HaloITSM provides you with a single, centralized platform to manage your entire IT service delivery. You can move away from fragmented tools and manual processes by adopting a system that integrates ticketing, asset management, and change control into one interface. It helps you standardize your service levels and ensures your team follows ITIL best practices without the usual administrative burden.
You can empower your end-users with a sleek self-service portal, reducing the volume of repetitive tickets hitting your desk. The platform is designed to scale with your organization, offering deep customization options that allow you to mirror your specific business logic. Whether you are managing internal IT requests or supporting external clients, you get the visibility needed to improve resolution times and maintain high satisfaction scores.
Pipefy
Pipefy is a powerful low-code platform designed to help you take control of your business processes without needing a team of developers. You can build custom workflows for everything from HR onboarding and procurement to customer service and finance. The platform uses a visual interface that lets you move tasks through different stages, ensuring that no request falls through the cracks and every team member knows exactly what to do next.
You can eliminate manual data entry by setting up smart automations and connecting your existing tools into a single, cohesive system. Whether you are a small team looking to organize your daily tasks or a large enterprise needing to standardize complex operations, Pipefy provides the structure and visibility you need to scale. It helps you identify bottlenecks in real-time so you can constantly refine your processes for better results.
Overview
HaloITSM Features
- Incident Management Restore services quickly by automating ticket routing and prioritizing urgent issues based on your custom business rules.
- Self-Service Portal Reduce your ticket volume by giving users a searchable knowledge base and a simple way to track their own requests.
- Asset Management Track your entire hardware and software inventory in real-time to maintain compliance and manage lifecycle costs effectively.
- Change Control Minimize service disruptions by managing changes through structured approval workflows and automated impact assessments.
- Service Catalog Define and publish your available IT services so users can request exactly what they need through a professional storefront.
- SLA Management Monitor your performance against service level agreements with automated alerts that trigger before deadlines are missed.
Pipefy Features
- Visual Workflow Builder. Design your ideal process using a drag-and-drop interface to map out every step of your team's journey.
- Smart Forms. Collect standardized information from stakeholders using conditional logic forms that show only the fields you actually need.
- Process Automation. Set up triggers to automatically move cards, send emails, or update fields, saving you hours of manual work.
- Service Portals. Centralize all your request forms in one place so your colleagues can find and submit what they need easily.
- Custom Reporting. Track your team's performance with real-time dashboards that show you exactly where bottlenecks are occurring in your process.
- Shared Inbox. Manage all your process-related emails directly within the platform to keep communication organized and visible to the whole team.
Pricing Comparison
HaloITSM Pricing
- All ITIL processes included
- Self-service portal
- Asset & Inventory management
- Knowledge base
- Standard integrations
- Mobile app access
- Everything in Standard, plus:
- Volume-based discounts
- Advanced API access
- Custom implementation support
- Dedicated account management
- Enhanced security options
Pipefy Pricing
- Up to 10 users
- Up to 3 active pipes
- 100 automation cards per month
- Basic reporting
- Public forms
- Everything in Starter, plus:
- Unlimited active pipes
- 50,000 automation cards per month
- Advanced reporting and dashboards
- Email templates and shared inbox
- Role-based access control
Pros & Cons
HaloITSM
Pros
- Extremely flexible configuration options for complex workflows
- Modern and intuitive interface for both agents and users
- Fast and responsive customer support team
- All-inclusive feature set with no hidden module costs
Cons
- Initial setup requires significant time for deep customization
- Reporting engine has a slight learning curve
- Mobile app features are more limited than desktop
Pipefy
Pros
- Highly customizable interface fits almost any business process
- Easy to set up automations without writing any code
- Centralizes communication by linking emails directly to specific tasks
- Visual Kanban boards provide excellent clarity on project status
Cons
- Mobile app functionality is limited compared to the desktop version
- Initial setup of complex workflows can take significant time
- Reporting tools have a slight learning curve for new users