Hostaway
Hostaway is an all-in-one vacation rental management software that helps property managers scale their business by automating operations, managing channel distributions, and centralizing guest communications into a single dashboard.
HotelRunner
HotelRunner is an all-in-one hospitality management platform that helps you manage your property, increase online visibility, and automate bookings across global sales channels and travel agencies.
Quick Comparison
| Feature | Hostaway | HotelRunner |
|---|---|---|
| Website | hostaway.com | hotelrunner.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $15/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2011 |
| Headquarters | Helsinki, Finland | London, UK |
Overview
Hostaway
Hostaway is a comprehensive platform designed to help you manage and scale your vacation rental business with ease. Whether you handle a handful of properties or manage thousands, you can centralize your entire operation by connecting with major booking channels like Airbnb, VRBO, and Booking.com. You can eliminate double bookings and manual updates by using the industry-leading channel manager that syncs availability and rates in real-time.
The software solves the complexity of multi-channel hosting by providing a unified inbox for all guest messages and automated tools for tasks like cleaning coordination and payment processing. You can build your own direct booking website to reduce commission fees and use the open API to connect with hundreds of industry tools. It is built specifically for property managers who need a reliable, scalable solution to grow their portfolio without increasing their administrative workload.
HotelRunner
HotelRunner is a comprehensive hospitality platform designed to help you streamline your daily operations and grow your digital presence. Whether you manage a boutique hotel, a vacation rental, or a large resort, you can centralize your inventory and rates in one place. The software eliminates the manual work of updating multiple booking sites by syncing your data across hundreds of online channels instantly.
You can handle everything from direct bookings on your own website to complex distribution through global travel agencies. The platform also provides integrated payment processing and guest communication tools to enhance the visitor experience. By automating these repetitive administrative tasks, you can focus more on your guests while the system works to maximize your occupancy rates and overall revenue.
Overview
Hostaway Features
- Channel Manager Sync your calendars, rates, and listings across Airbnb, VRBO, and Expedia instantly to prevent overbookings.
- Unified Inbox Read and respond to every guest message from every channel in one single, organized conversation thread.
- Direct Booking Engine Create your own professional website to accept direct reservations and save money on third-party channel commissions.
- Automated Messaging Schedule check-in instructions and review reminders to be sent automatically based on specific guest triggers.
- Task Management Coordinate your cleaning and maintenance teams by automatically assigning tasks and tracking their completion status.
- Payment Processing Collect payments, security deposits, and guest identities securely through integrated gateways like Stripe and PayPal.
- Multi-Unit Support Manage complex property types like boutique hotels or multi-unit buildings with specialized inventory management tools.
- Owner Portal Give your property owners transparent access to performance reports, monthly statements, and upcoming booking data.
HotelRunner Features
- Channel Manager. Sync your prices and availability across 150+ online booking channels simultaneously to prevent overbookings and save time.
- Direct Booking Engine. Turn your website and social media pages into powerful sales tools by accepting commission-free direct bookings from guests.
- Property Management System. Manage your front desk operations, check-ins, and housekeeping schedules through an intuitive calendar-based interface.
- Guest Relationship Management. Send automated pre-arrival and post-stay emails to your guests to improve satisfaction and encourage repeat visits.
- Rate Intelligence. Monitor your competitors' pricing in real-time so you can adjust your own rates and stay competitive in your local market.
- Integrated Payments. Collect deposits and process credit card payments securely through built-in gateways that support multiple global currencies.
Pricing Comparison
Hostaway Pricing
HotelRunner Pricing
- Channel manager access
- Direct booking engine
- Basic property management tools
- Social media booking integration
- Secure payment processing
- Standard email support
- Everything in Standard, plus:
- Advanced reporting and analytics
- Automated guest messaging
- Rate intelligence tools
- Priority customer support
- Multi-property management capabilities
Pros & Cons
Hostaway
Pros
- Extremely reliable sync with major booking channels
- Highly responsive and knowledgeable customer support team
- User-friendly interface that is easy to navigate
- Extensive list of third-party software integrations
- Robust mobile app for managing tasks remotely
Cons
- Initial setup and onboarding takes significant time
- Custom pricing makes it hard to compare costs
- Advanced reporting features have a learning curve
HotelRunner
Pros
- Extensive list of global channel integrations
- User-friendly interface is easy to navigate
- Centralized dashboard simplifies multi-channel management
- Responsive customer support team helps with setup
- Mobile app allows for management on the go
Cons
- Initial setup of channels can be time-consuming
- Occasional sync delays with smaller niche channels
- Advanced reporting features require higher-tier plans