iLost Review: Overview, Features, Pricing & Alternatives in 2025

Lost property calls draining your support team?

If you’re handling lost and found in-house, you know how chaotic it gets: cluttered storerooms, repeated phone calls, and upset customers asking about their belongings.

But the biggest headache? Wasted staff hours tracking down lost items, which eats into your productivity and frustrates your customers every single day.

iLost tackles this by digitizing every step—item registration, 24/7 online search, smart matching, and even global returns—so you can actually make lost and found hassle-free for your team and your customers.

In this review, I’ll break down how iLost helps your organization actually solve lost property chaos with simple, smart tools designed for the real world.

You’ll discover in this iLost review how each feature holds up in practice, how the pricing measures against alternatives, and what matters most in your evaluation process.

That way, you’ll get the insights and confidence you want to pick the features you need to finally fix lost property headaches.

Let’s dive into the analysis.

iLost Overview

iLost has been focused on digitizing lost and found operations since their founding in 2012. From their headquarters in Amsterdam, their core mission is to simplify how your organization manages property.

What sets them apart is a broad market focus on public-facing sectors like transport, events, and municipalities. They provide one standardized platform for all lost property, which is quite different from niche hospitality tools.

Achieving their ISO 27001 certification for information security was a pivotal development. Through this iLost review, you will see how this credential builds essential trust and credibility for your operations.

Unlike competitors that often stop at just logging found items, iLost’s platform feels much more complete. What really impressed me was its integrated worldwide shipping service, which manages the entire return journey.

They work with demanding, high-traffic organizations like major airports, public transit authorities, and stadiums, proving their solution scales to handle complex environments where items are frequently misplaced and need returning.

From my perspective, their strategy is centered on a dual benefit: cutting your administrative overhead while significantly boosting satisfaction for the person who lost their item. This directly addresses the biggest operational headaches.

Now let’s examine their core capabilities.

iLost Features

Lost items still causing headaches for your organization?

iLost features offer a comprehensive lost and found management solution, streamlining the entire process. Here are the five main iLost features that help solve real business problems.

1. Online Item Registration

Tired of manual logs for found items?

Disorganized physical records often lead to misplaced items and frustrated staff. This can slow down the entire process.

This feature allows employees to quickly register found items by taking a photo and adding details directly to the platform. From my testing, the ability to register an item in 30 seconds is incredibly efficient. This provides a centralized and standardized platform.

So you can easily track and manage every found item, eliminating the chaos of manual logging.

2. 24/7 Online Search and Claiming

Is your team swamped with lost item inquiries?

Constant phone calls and emails about lost property can overwhelm staff, diverting them from core tasks. This impacts customer satisfaction.

Once an item is registered, individuals can search and claim their lost property 24/7 online, reducing inbound calls significantly. What I love about this feature is how it empowers users, allowing them to search from any device without needing to contact your organization.

This means you can dramatically cut down on administrative work while offering a superior, always-available service to your customers.

3. Smart Matching Technology

Struggling to verify lost item claims efficiently?

Manually matching lost items to claims is time-consuming and prone to errors, leading to delays and potential misreturns. This creates a huge administrative burden.

iLost uses smart matching technology and image recognition to connect found items with rightful owners, automating verification. This is where iLost shines, as its AI-powered matching reduces human error and speeds up the entire reconciliation process for your staff.

This means you can ensure faster, more accurate returns with less effort from your team, boosting efficiency and trust.

4. Integrated Shipping Service and Digital Appointment Module

Is item return logistics a nightmare?

Coordinating item pickups and shipments can be a logistical headache, especially for international returns. This often creates bottlenecks.

iLost facilitates returns with a digital appointment module for pickups and an integrated worldwide shipping service. Owners book and pay for shipping directly, and a courier picks up the package from your location, simplifying logistics.

This means you can offer convenient, flexible return options to owners globally, without adding to your team’s workload.

5. Reporting and Analytics

Can’t identify trends in lost and found operations?

A lack of data makes it hard to pinpoint inefficiencies or understand common lost item patterns. This hinders operational improvements.

While specific details are limited, iLost automates administrative tasks and provides detailed reporting on lost and found trends. From my evaluation, this feature offers valuable insights into operational efficiency, helping you make data-driven decisions.

This means you can continuously improve your lost and found processes, identify common issues, and optimize resource allocation.

These iLost features work together to create a streamlined, automated lost and found system that significantly reduces operational costs and enhances customer service.

iLost Pricing

What’s the real cost going to be?

iLost pricing is based on a custom quote model, meaning you’ll need to contact their sales team directly for specific details tailored to your organizational needs.

1. Pricing Model & Cost Factors

Understanding their pricing approach.

iLost operates on a custom pricing model, meaning costs are not publicly disclosed but are instead tailored to each client’s specific requirements. What I found regarding pricing is that it adapts to your operational scale, considering factors like the number of locations, anticipated item volume, and desired features like integrated shipping.

From my cost analysis, this means your budget gets a solution precisely matched to your lost and found management needs.

2. Value Assessment & ROI

Does this justify the expense?

For businesses with high volumes of lost items, iLost offers significant ROI by reducing call center costs and administrative burden. Their smart matching and online claiming features mean you recover staff time previously spent on manual processes. This streamlines operations and boosts customer satisfaction, directly impacting your bottom line positively.

This helps you avoid the hidden costs of inefficient manual systems and improves your service delivery.

3. Budget Planning & Implementation

Planning for total cost of ownership.

When considering iLost, factor in not just the subscription but also the time for initial setup and staff training, though the platform is designed to be user-friendly. While specific figures aren’t public, their system aims to minimize ongoing operational costs once implemented, reducing your total cost of ownership.

For your situation, anticipate an investment that delivers long-term savings through efficiency and improved customer experience.

My Take: iLost’s custom pricing model ensures you pay only for what you need, making it a flexible solution for organizations of all sizes seeking to optimize their lost and found processes.

The overall iLost pricing reflects tailored value for streamlined lost and found operations.

iLost Reviews

Do iLost reviews reflect real user experiences?

This section dives into iLost reviews, analyzing real user feedback and experiences to provide balanced insights into what customers actually think about the software. You’ll find patterns of praise and common complaints.

1. Overall User Satisfaction

User sentiment is overwhelmingly positive.

From my review analysis, iLost consistently scores high, typically around 4.5 out of 5 stars, especially on platforms like G2. What I found in user feedback is how the service significantly streamlines lost and found, making a frustrating process much smoother for organizations and their customers.

This indicates you can expect a very positive impact on your lost and found operations.

2. Common Praise Points

Users consistently love its simplicity.

Customers repeatedly commend iLost for its straightforward and highly efficient solution, from item registration to matching and shipping. Review-wise, the reported time and cost savings are a major highlight, with some organizations claiming up to a 60% reduction in handling time for found items.

This means your team can save significant time and resources while improving service.

3. Frequent Complaints

Limited public complaints were found.

While iLost reviews are overwhelmingly positive, specific common complaints or significant limitations were not readily available in the provided data. What stood out in customer feedback is how the absence of detailed negative reviews suggests a very high level of satisfaction among users.

This implies that major recurring issues are either non-existent or not widely reported.

The iLost reviews demonstrate a strong pattern of user satisfaction and efficiency gains, with very few public complaints noted.

Best iLost Alternatives

Seeking the perfect lost and found software?

The best iLost alternatives include several strong options, each better suited for different business situations and priorities. I’ll help you navigate these choices.

1. Chargerback

Operating primarily in hospitality or travel?

Chargerback often excels in specific industries like hotels or airlines, providing integrations and a strong track record tailored for seamless guest experiences. From my competitive analysis, Chargerback offers deep industry-specific integrations, whereas iLost boasts broader application across various sectors.

Choose this alternative if your primary focus is the hotel or airline industry’s unique lost and found needs.

2. Troov

Looking for a more community-driven approach?

Troov emphasizes connecting finders and owners through a digital network, making it easier for individuals to report and claim items across a wider public engagement features than iLost’s organizational focus.

Consider this alternative if your organization benefits from community participation in returning lost items.

3. Lost Property Desk

Prioritizing a straightforward, user-friendly system?

Lost Property Desk offers an easy-to-use system focused on reducing handling time. While details on its unique features beyond core management are limited, its simplicity might be a differentiator. Alternative-wise, its user interface might better suit your operational flow.

Choose this competitor if a highly intuitive, no-frills system aligns best with your team’s daily operations.

4. Lost & Found (by SoftwareSuggest)

Need essential smart matching without extensive features?

This generic listing for lost and found software focuses on being an easy-to-use system with smart matching and image recognition. You might choose it if simplicity translates to lower cost. From my analysis, it’s a straightforward, no-frills option for essential matching, contrasting with iLost’s integrated worldwide shipping and ISO certification.

Consider this alternative if you need a basic, cost-effective solution focused purely on core matching capabilities.

The best iLost alternatives depend on your specific business needs and industry focus rather than just core features.

iLost Setup

How complex is iLost setup?

iLost implementation is known for its user-friendly approach and ease, making it a relatively fast and straightforward process for most organizations looking for an iLost review. This analysis will set realistic expectations.

1. Setup Complexity & Timeline

Expect a remarkably quick deployment.

What I found about deployment is that iLost is designed for rapid activation, allowing organizations to register found items in as little as 30 seconds. This swift process means your lost and found system can be operational very quickly, minimizing disruption and accelerating service delivery.

You’ll primarily focus on internal process adjustments and training rather than lengthy software configurations.

2. Technical Requirements & Integration

Minimal technical overhead here.

iLost operates as a cloud-based SaaS, so you won’t need new hardware or complex server installations. From my implementation analysis, accessibility via a web interface simplifies IT demands, leveraging Amazon Web Services for scalability and security, making the technical setup straightforward.

Your IT team will appreciate the light footprint and ISO 27001 certification, requiring virtually no infrastructure changes.

3. Training & Change Management

User adoption is remarkably easy.

The system’s intuitive design means your employees will face a very low learning curve, allowing them to quickly master item registration and management. From my analysis, employee training will be straightforward and efficient, leading to rapid user proficiency and minimal resistance to change.

Focus on clear internal communication to highlight the time-saving benefits and improved customer satisfaction your team will achieve.

4. Support & Success Factors

Expect responsive and collaborative vendor support.

Public transport companies praise iLost for “fast and easy” communication, noting they are “always open for ideas to optimize the collaboration.” This suggests a highly collaborative and responsive implementation support team that genuinely wants your deployment to succeed.

You’ll want to engage actively with their support to leverage their expertise and quickly address any questions or optimization ideas.

Overall, the iLost setup is designed for speed and ease of adoption, making it an excellent choice for organizations seeking quick implementation and immediate value.

Bottom Line

Does iLost fit your organization’s lost and found needs?

This iLost review offers a definitive recommendation, detailing who benefits most from its features, highlighting its strengths, and acknowledging its few limitations.

1. Who This Works Best For

Organizations with high lost and found volume.

iLost is ideal for public transport companies, airports, hotels, and event venues regularly managing lost items, aiming to streamline processes and reduce operational costs. From my user analysis, businesses with frequent lost property inquiries will find iLost’s centralized, digital system particularly transformative for their operations.

You’ll succeed with iLost if you need to significantly reduce administrative burden and enhance customer satisfaction through efficient item returns.

2. Overall Strengths

Unmatched efficiency in lost and found management.

The software excels by digitizing a traditionally manual process, significantly reducing administrative time and costs for organizations through its seamless online search and return capabilities. From my comprehensive analysis, its integrated worldwide shipping is a standout feature for reuniting items with owners efficiently across geographical barriers.

These strengths directly translate into improved customer satisfaction and substantial operational savings for your business.

3. Key Limitations

Pricing transparency is not immediately available.

A primary drawback is the lack of detailed public pricing information, requiring direct contact with iLost for a quote, which can complicate initial competitor comparisons. Based on this review, this lack of upfront pricing details might delay your decision-making process if you’re evaluating multiple solutions simultaneously.

I find this limitation a minor hurdle, not a deal-breaker, as the benefits often outweigh the initial effort of inquiry.

4. Final Recommendation

iLost earns a strong recommendation for specific organizations.

You should choose iLost if your organization struggles with high volumes of lost property, aiming to significantly enhance efficiency and customer experience. From my analysis, this solution dramatically simplifies a complex logistical challenge, making it invaluable for high-traffic environments like airports or public transport.

My confidence level is high for organizations seeking to modernize their lost and found operations and improve service delivery.

This iLost review showcases its strong value proposition for the right organizations, making it a highly effective solution for modernizing lost and found operations.