First Due
First Due provides a unified cloud-based platform for fire and EMS agencies to manage records, dispatch, prevention, and response operations within a single integrated software solution.
ImageTrend
ImageTrend provides cloud-based data management solutions for emergency medical services, fire departments, and healthcare organizations to improve patient outcomes and operational efficiency through real-time reporting and integrated workflows.
Quick Comparison
| Feature | First Due | ImageTrend |
|---|---|---|
| Website | firstdue.com | imagetrend.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 1998 |
| Headquarters | Garden City, USA | Lakeville, USA |
Overview
First Due
First Due provides a comprehensive suite of tools designed specifically for fire and EMS agencies to manage their entire operation in one place. You can move away from disconnected legacy systems and handle everything from pre-incident planning and mobile dispatch to fire prevention and electronic patient care reporting (ePCR). The platform ensures your crew has critical information at their fingertips before they even arrive on the scene.
You can streamline your administrative tasks with automated reporting, asset management, and personnel scheduling modules. By centralizing your data, you reduce manual entry and ensure that every department member—from the fire chief to the field medic—stays informed and coordinated. It is built to support agencies of all sizes, helping you improve response times and community safety through better data accessibility.
ImageTrend
ImageTrend offers a comprehensive suite of data management tools designed specifically for the high-stakes environments of public safety and healthcare. You can collect, connect, and analyze critical information across EMS, fire, and hospital systems to ensure every second counts. Whether you are documenting a patient encounter in the field or managing complex fire department inspections, the platform streamlines your documentation and ensures data integrity across your entire operation.
You can leverage integrated modules like Elite and Slate to automate your reporting and gain actionable insights through visual dashboards. The software helps you bridge the gap between field providers and hospital staff, facilitating better care coordination and faster billing cycles. It is built to scale for small volunteer departments up to statewide agencies, focusing on regulatory compliance and secure data sharing.
Overview
First Due Features
- Pre-Incident Planning Access detailed building data, floor plans, and hazardous material locations instantly on your mobile device during an active response.
- Mobile Dispatch & Routing Receive real-time alerts and turn-by-turn navigation to incidents while viewing the location of other responding units on a live map.
- Fire Prevention & Inspections Complete fire inspections in the field using customizable checklists and automatically sync results with your occupancy records.
- Electronic Patient Care (ePCR) Document medical calls quickly with an NEMSIS-compliant interface that works offline and integrates directly with your billing workflows.
- Asset & Fleet Management Track vehicle maintenance schedules, equipment checks, and inventory levels to ensure your gear is always ready for service.
- Personnel & Scheduling Manage crew rotations, track certifications, and handle shift trades through a centralized portal accessible to all department members.
ImageTrend Features
- Elite Field Documentation. Document patient care and fire incidents on any device, even without an internet connection, to ensure accurate records.
- Visual Informatics. Turn your raw data into interactive charts and maps so you can identify trends and allocate resources effectively.
- Automated Validation. Set up custom rules that check your data in real-time, reducing errors and ensuring compliance with national standards.
- Health Information Hub. Share patient data securely between EMS and hospitals to close the loop on clinical outcomes and improve care.
- License Management. Track personnel certifications and training requirements automatically so your team always stays compliant and ready for duty.
- Inventory Tracking. Manage your supplies and medication logs with digital checklists to prevent shortages and track expiration dates.
Pricing Comparison
First Due Pricing
ImageTrend Pricing
Pros & Cons
First Due
Pros
- Consolidates multiple disconnected legacy systems into one
- Excellent mobile access for responders in the field
- Highly customizable forms for inspections and reports
- Real-time data syncing improves situational awareness
- Modern interface is easier to learn than older software
Cons
- Initial data migration from old systems takes time
- Extensive feature set requires thorough staff training
- Customization options can be overwhelming during setup
ImageTrend
Pros
- Highly customizable forms to match your specific agency workflows
- Excellent data visualization tools for tracking response times
- Reliable offline mode for documenting incidents in remote areas
- Strong compliance with NEMSIS and NFIRS reporting standards
Cons
- Initial setup and configuration can be time-consuming
- Steep learning curve for advanced reporting features
- Interface can feel cluttered due to high feature density