Hostaway
Hostaway is an all-in-one vacation rental management software that helps property managers scale their business by automating operations, managing channel distributions, and centralizing guest communications into a single dashboard.
Intelity
Intelity is a comprehensive guest engagement and staff management platform providing hotels and luxury residences with digital tools like branded mobile apps, in-room tablets, and contactless check-in services.
Quick Comparison
| Feature | Hostaway | Intelity |
|---|---|---|
| Website | hostaway.com | intelity.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 2007 |
| Headquarters | Helsinki, Finland | Los Angeles, USA |
Overview
Hostaway
Hostaway is a comprehensive platform designed to help you manage and scale your vacation rental business with ease. Whether you handle a handful of properties or manage thousands, you can centralize your entire operation by connecting with major booking channels like Airbnb, VRBO, and Booking.com. You can eliminate double bookings and manual updates by using the industry-leading channel manager that syncs availability and rates in real-time.
The software solves the complexity of multi-channel hosting by providing a unified inbox for all guest messages and automated tools for tasks like cleaning coordination and payment processing. You can build your own direct booking website to reduce commission fees and use the open API to connect with hundreds of industry tools. It is built specifically for property managers who need a reliable, scalable solution to grow their portfolio without increasing their administrative workload.
Intelity
Intelity provides you with a unified platform to manage the entire guest journey from pre-arrival to post-stay. You can replace traditional paper menus and directories with sleek in-room tablets and branded mobile apps that allow your guests to book spa treatments, order room service, or request housekeeping with a few taps. By digitizing these touchpoints, you reduce the workload on your front desk while providing the modern, high-tech experience today's travelers expect.
Beyond the guest interface, the platform includes a robust back-of-house dashboard that helps you track service requests and staff productivity in real-time. You can manage multiple properties from a single login, ensuring brand consistency across your entire portfolio. Whether you run a boutique hotel or a global resort chain, the software helps you capture more ancillary revenue and improve guest satisfaction scores through personalized digital engagement.
Overview
Hostaway Features
- Channel Manager Sync your calendars, rates, and listings across Airbnb, VRBO, and Expedia instantly to prevent overbookings.
- Unified Inbox Read and respond to every guest message from every channel in one single, organized conversation thread.
- Direct Booking Engine Create your own professional website to accept direct reservations and save money on third-party channel commissions.
- Automated Messaging Schedule check-in instructions and review reminders to be sent automatically based on specific guest triggers.
- Task Management Coordinate your cleaning and maintenance teams by automatically assigning tasks and tracking their completion status.
- Payment Processing Collect payments, security deposits, and guest identities securely through integrated gateways like Stripe and PayPal.
- Multi-Unit Support Manage complex property types like boutique hotels or multi-unit buildings with specialized inventory management tools.
- Owner Portal Give your property owners transparent access to performance reports, monthly statements, and upcoming booking data.
Intelity Features
- Mobile Check-In. Let your guests bypass the front desk and head straight to their rooms with secure digital check-in and mobile keys.
- In-Room Tablets. Replace printed materials with interactive tablets that allow guests to control room environment, order dining, and browse local attractions.
- Guest Messaging. Communicate with your guests in real-time through their preferred channels to resolve issues quickly and provide personalized recommendations.
- Digital Dining. Boost your food and beverage revenue by allowing guests to browse high-quality digital menus and place orders directly.
- GEMS Dashboard. Manage all guest requests and staff work orders from a central dashboard to ensure nothing falls through the cracks.
- Smart Room Controls. Give your guests the power to adjust lighting, temperature, and window treatments directly from their mobile device or tablet.
Pricing Comparison
Hostaway Pricing
Intelity Pricing
Pros & Cons
Hostaway
Pros
- Extremely reliable sync with major booking channels
- Highly responsive and knowledgeable customer support team
- User-friendly interface that is easy to navigate
- Extensive list of third-party software integrations
- Robust mobile app for managing tasks remotely
Cons
- Initial setup and onboarding takes significant time
- Custom pricing makes it hard to compare costs
- Advanced reporting features have a learning curve
Intelity
Pros
- Significantly reduces front desk congestion during peak hours
- Increases in-room dining revenue through easy digital ordering
- Integrates with a wide variety of property management systems
- Modernizes the guest experience with high-quality hardware options
Cons
- Requires a stable and robust property-wide Wi-Fi network
- Initial setup and staff training takes significant time
- Hardware costs for tablets can be high for large properties