Asset Panda
Asset Panda is a flexible cloud-based asset tracking platform that helps you manage, track, and support your physical assets throughout their entire lifecycle using a mobile-first approach.
InvGate Service Management
InvGate Service Management is an ITIL-aligned service desk solution that helps you streamline IT support, automate workflows, and deliver exceptional employee experiences through an intuitive, user-friendly interface.
Quick Comparison
| Feature | Asset Panda | InvGate Service Management |
|---|---|---|
| Website | assetpanda.com | invgate.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2008 |
| Headquarters | Frisco, USA | Buenos Aires, Argentina |
Overview
Asset Panda
Asset Panda gives you a centralized place to track every physical asset your organization owns. Instead of relying on messy spreadsheets, you can use your smartphone as a barcode scanner to check items in and out, perform audits, and update records instantly from the field. You can customize every field, action, and report to match your specific workflows, whether you are tracking IT hardware, construction equipment, or office furniture.
The platform helps you eliminate ghost assets and reduce replacement costs by providing a clear audit trail and maintenance history for every item. You can set up automated alerts for warranty expirations or scheduled service, ensuring your equipment stays operational. It is designed to scale with your growth, allowing you to add unlimited users so everyone on your team has the visibility they need to stay accountable.
InvGate Service Management
InvGate Service Management provides you with a flexible, ITIL-certified platform to manage your IT requests and business services. You can easily set up a centralized service desk that handles everything from simple password resets to complex hardware procurement workflows. The platform focuses on providing a clean, modern interface that reduces the learning curve for your support agents and makes it simple for your employees to request help through a self-service portal.
You can deploy the software in the cloud or on-premise, giving you full control over your data and infrastructure. It scales effectively for mid-market and enterprise organizations, helping you manage incidents, problems, changes, and requests in one unified space. By using the built-in automation and reporting tools, you can eliminate manual bottlenecks and gain clear visibility into your team's performance and service levels.
Overview
Asset Panda Features
- Mobile Barcode Scanning Turn your smartphone or tablet into a handheld scanner to look up asset details and perform quick updates in the field.
- Customizable Interface Configure custom fields, change terminology, and build unique workflows that mirror how your business actually operates.
- Check-in/Check-out Assign equipment to specific employees or locations and set due dates to ensure your items always come back on time.
- Maintenance Tracking Schedule recurring service tasks and store repair histories to extend the life of your most expensive equipment.
- Automated Reporting Generate detailed reports on asset depreciation, audit history, and inventory levels to make data-driven purchasing decisions.
- Role-Based Permissions Control exactly what your team members can see and edit based on their specific roles and responsibilities.
InvGate Service Management Features
- ITIL-Certified Processes. Manage incidents, problems, and changes using pre-configured workflows that follow industry-standard ITIL best practices out of the box.
- Visual Workflow Builder. Design and automate complex business processes with a drag-and-drop interface—no coding or advanced technical skills required.
- Self-Service Portal. Empower your employees to find answers and submit requests through a customizable, user-friendly portal that reduces ticket volume.
- Gamification Engine. Boost agent productivity and engagement by applying game mechanics, rewards, and leaderboards to your daily support operations.
- Predictive Suggestions. Resolve tickets faster with AI-powered suggestions that surface relevant knowledge base articles and similar past incidents for your agents.
- Advanced Reporting. Create custom dashboards and automated reports to track your key performance indicators and identify service bottlenecks in real-time.
- Multi-Department Support. Extend your service desk beyond IT to HR, Facilities, and Finance to provide a unified service experience across your entire company.
- Knowledge Management. Build a comprehensive library of solutions that your team and employees can access to solve common issues independently.
Pricing Comparison
Asset Panda Pricing
InvGate Service Management Pricing
Pros & Cons
Asset Panda
Pros
- Highly customizable fields adapt to any industry
- Mobile app eliminates the need for expensive hardware
- Unlimited user seats encourage company-wide accountability
- Responsive customer support helps with initial configuration
Cons
- Initial setup requires significant time and planning
- Mobile app performance can lag with large databases
- Reporting tool has a slight learning curve
InvGate Service Management
Pros
- Extremely intuitive interface requires very little user training
- Fast implementation compared to traditional enterprise ITSM tools
- Highly flexible workflow customization for non-IT departments
- Excellent balance between advanced features and ease of use
Cons
- Mobile application functionality is more limited than desktop
- Initial configuration of complex automations takes some time
- Reporting engine has a slight learning curve for custom builds