Issuetrak
Issuetrak is a versatile issue tracking and process management software that helps you centralize requests, automate complex workflows, and resolve customer support tickets from a single platform.
Process Street
Process Street is a modern process management platform that helps you create, track, and automate core business workflows through interactive checklists to ensure your team follows consistent operating procedures.
Quick Comparison
| Feature | Issuetrak | Process Street |
|---|---|---|
| Website | issuetrak.com | process.st |
| Pricing Model | Subscription | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1992 | 2014 |
| Headquarters | Norfolk, USA | San Francisco, USA |
Overview
Issuetrak
Issuetrak is a robust platform designed to help you manage and resolve issues across your entire organization. Whether you are handling IT help desk tickets, customer support requests, or internal facility tasks, you can centralize every conversation into one searchable database. You can easily convert incoming emails into trackable issues and assign them to the right team members automatically, ensuring nothing falls through the cracks.
The software adapts to your specific business needs with highly customizable fields and automated task branching. You can visualize your progress through detailed reporting dashboards and keep stakeholders informed with automated notifications. It is built for teams that need a reliable way to organize chaos and maintain a clear audit trail of every action taken from submission to resolution.
Process Street
Process Street is a simple way for you to manage your team's recurring checklists and procedures. Instead of static documents that sit in a folder, you get interactive workflows that guide your team through every step of a task. You can create rich documents with images, videos, and form fields to capture data as work happens, ensuring nothing falls through the cracks during complex operations.
You can use it for everything from employee onboarding and client setups to content approvals and safety inspections. The platform helps you maintain high standards by providing visibility into who is doing what and when. It scales with your needs, offering a free version for individuals and robust paid plans for teams that need advanced automation, conditional logic, and role-based permissions.
Overview
Issuetrak Features
- Email-to-Issue Integration Convert incoming support emails automatically into trackable tickets so you never miss a customer request again.
- Task Management Break down complex issues into smaller, manageable tasks and assign them to different team members for faster resolution.
- Automated Workflows Set up custom rules to route issues to the correct department based on priority, type, or location.
- Custom Reporting Build scheduled reports and visual dashboards to track team performance and identify recurring bottlenecks in your process.
- Knowledge Base Create a library of articles and FAQs so your users can find answers to common questions themselves.
- Asset Management Track your hardware and software inventory alongside your support tickets to see the full history of every asset.
Process Street Features
- Interactive Checklists. Turn your static SOPs into live checklists where you can track progress and ensure your team follows every step.
- Conditional Logic. Create truly dynamic workflows that automatically adapt and show or hide tasks based on the data you enter.
- Collaborative Approvals. Streamline your decision-making by setting up single or multi-stage approval flows for any task or document.
- Data Capture Forms. Collect structured data within your workflows using form fields, then sync that information directly to your other tools.
- Task Assignments. Assign specific steps to different team members and set dynamic due dates to keep your projects on schedule.
- Workflow Automations. Connect your processes to thousands of apps to trigger actions automatically and eliminate manual data entry.
Pricing Comparison
Issuetrak Pricing
Process Street Pricing
- 1 active workflow
- Unlimited pages
- Unlimited storage (5MB/file)
- Email support
- Standard templates
- Everything in Free, plus:
- Up to 5 members
- Unlimited workflow runs
- Conditional logic
- Stop tasks
- Role-based permissions
Pros & Cons
Issuetrak
Pros
- Highly customizable fields to match unique business processes
- Excellent customer support and personalized onboarding assistance
- Reliable automated email processing and ticket routing
- Flexible deployment options including cloud and on-premise
- Comprehensive audit trails for compliance and accountability
Cons
- User interface feels dated compared to modern competitors
- Initial configuration requires significant time and effort
- Reporting module has a steep learning curve for beginners
Process Street
Pros
- Intuitive interface makes creating complex workflows simple
- Conditional logic handles complicated business rules easily
- Strong integration capabilities with Zapier and Slack
- Excellent for maintaining consistency across remote teams
Cons
- Pricing can be high for very small teams
- Mobile app experience is less robust than desktop
- Steep learning curve for advanced automation features