Doxy.me
Doxy.me is a simple and secure telemedicine solution that allows healthcare providers to meet with patients remotely through a browser-based interface without requiring any software downloads or installations.
Klara
Klara is a medical communication platform that streamlines patient intake, messaging, and scheduling to help healthcare practices improve efficiency and provide a better patient experience.
Quick Comparison
| Feature | Doxy.me | Klara |
|---|---|---|
| Website | doxy.me | klara.com |
| Pricing Model | Freemium | Custom |
| Starting Price | Free | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2013 |
| Headquarters | Rochester, USA | New York, USA |
Overview
Doxy.me
Doxy.me is a simple telemedicine platform designed to make remote healthcare accessible for both you and your patients. You can start a video call by simply sharing a personalized room link, which patients click to enter your virtual waiting room. Because it runs entirely in a web browser, your patients don't need to download apps, create accounts, or manage complex software updates to receive care.
The platform focuses on ease of use while maintaining strict security standards, including HIPAA, GDPR, and PHIPA compliance. You can manage your clinical workflow with a virtual check-in process, allowing you to see who is waiting and jump between appointments effortlessly. It scales from individual private practices to large hospital systems, offering a permanent free tier for basic clinical needs.
Klara
Klara is a comprehensive communication platform designed to transform how your medical practice interacts with patients. Instead of relying on fragmented phone calls and paper forms, you can manage the entire patient journey—from initial outreach and intake to follow-up care—within a single, secure interface. It integrates directly with your EHR to ensure data flows smoothly without manual entry.
You can automate routine tasks like appointment reminders, insurance collection, and post-visit instructions, allowing your staff to focus on clinical care. The platform is built for practices of all sizes, particularly those in dermatology, plastic surgery, and primary care, who want to reduce phone volume and administrative overhead while keeping patients engaged through their preferred mobile channels.
Overview
Doxy.me Features
- Virtual Waiting Room See when your patients arrive in your private queue so you can manage your schedule and start calls when ready.
- Personalized Room URL Use a consistent, custom web link for your practice that you can share via email, text, or your website.
- Browser-Based Calling Conduct high-quality video sessions without requiring your patients to download apps or register for an account.
- Patient Check-in Collect patient names and information automatically as they enter your waiting room to verify identity before the call.
- In-Call File Sharing Send and receive clinical documents, educational materials, or lab results securely during your live video session.
- Text and Email Invites Send meeting invitations directly to your patient's phone or inbox to reduce no-shows and simplify the connection process.
Klara Features
- Secure Messaging. Communicate with patients and colleagues in real-time through a HIPAA-compliant interface that replaces inefficient phone calls.
- Digital Patient Intake. Send digital forms to patients before their visit so they can complete registration and upload insurance cards from their phones.
- Automated Reminders. Reduce no-shows by sending automated appointment reminders and confirmation requests directly to your patients' mobile devices.
- Telemedicine Visits. Launch high-quality video visits with one click, allowing you to treat patients remotely without requiring them to download an app.
- EHR Integration. Sync patient information and communication logs automatically with your existing electronic health record system to maintain accurate documentation.
- Online Scheduling. Enable patients to request or book appointments online, giving your staff more time to handle complex in-office tasks.
Pricing Comparison
Doxy.me Pricing
- Unlimited video calls
- Unlimited minutes
- Personalized room URL
- Virtual waiting room
- Patient check-in history
- HIPAA/GDPR compliant
- Everything in Free, plus:
- Text and email invites
- Secure file transfer
- Screen sharing
- Edit waiting room
- Photo capture
Klara Pricing
Pros & Cons
Doxy.me
Pros
- Extremely easy for elderly patients to use
- No software downloads required for patients
- Generous free tier with unlimited calling
- Quick setup takes less than five minutes
- Reliable HIPAA compliance for private practices
Cons
- Requires strong internet for high-definition video
- Limited features on the free version
- Occasional browser compatibility issues on older devices
Klara
Pros
- Significantly reduces daily phone volume for front-desk staff
- Patients find the mobile-friendly interface very easy to use
- Streamlines the insurance verification process with digital uploads
- Improves team collaboration through internal staff tagging features
- No app download required for patients to communicate
Cons
- Initial setup and EHR integration can take time
- Customization options for automated messages are sometimes limited
- Occasional notification delays reported on the mobile app