Centrical
Centrical is a performance management platform that uses gamification, personalized microlearning, and real-time coaching to boost employee engagement and productivity across contact centers and sales teams.
Lattice
Lattice is a comprehensive talent management platform that helps you align your teams, manage performance reviews, track goals, and foster employee engagement to build a high-performing company culture.
Quick Comparison
| Feature | Centrical | Lattice |
|---|---|---|
| Website | centrical.com | lattice.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $11/month |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2015 |
| Headquarters | New York, USA | San Francisco, USA |
Overview
Centrical
Centrical helps you transform daily work into an engaging, rewarding experience for your frontline teams. By combining real-time performance tracking with gamified elements, you can motivate your employees to hit their targets while providing them with the specific knowledge they need through bite-sized learning modules. You can replace static spreadsheets and annual reviews with dynamic leaderboards, challenges, and instant feedback loops that keep everyone aligned with your business goals.
The platform is designed specifically for high-volume environments like contact centers, retail, and field sales where consistent performance is critical. You can identify performance gaps automatically and trigger personalized coaching actions to help struggling team members improve before issues escalate. This data-driven approach ensures your managers spend their time coaching the right people on the right behaviors to drive measurable ROI.
Lattice
Lattice provides you with a centralized hub to manage your entire employee experience, from performance reviews to career development. You can transform static annual appraisals into continuous conversations using real-time feedback tools, 1:1 meeting agendas, and automated check-ins. This approach helps you keep your team aligned with company goals while identifying top talent and areas for growth before they become issues.
The platform integrates your people data with actionable insights, allowing you to run engagement surveys and analyze turnover risks. You can build clear career tracks and competency matrices so your employees know exactly how to grow within your organization. Whether you are a fast-growing startup or a large enterprise, you can customize the modules to fit your specific HR workflows and culture.
Overview
Centrical Features
- Advanced Gamification Turn daily KPIs into interactive competitions and challenges to keep your team motivated and focused on their core targets.
- Personalized Microlearning Deliver bite-sized training content directly into the flow of work based on each employee's specific performance gaps and needs.
- Real-time Performance Dashboards Track your key metrics as they happen so you can make immediate adjustments and keep your team on course.
- AI-Powered Coaching Identify exactly which team members need help and provide managers with actionable insights to deliver more effective coaching sessions.
- Employee Recognition Celebrate wins automatically with digital badges, points, and rewards that reinforce positive behaviors and boost overall morale.
- Augmented Knowledge Management Ensure your team has instant access to the latest product info and procedures through a searchable, mobile-friendly knowledge base.
Lattice Features
- Performance Reviews. Run 360-degree, manager, and self-reviews with automated reminders and customizable templates to save your HR team hours.
- Goal Tracking. Align your entire organization by tracking OKRs and SMART goals that connect individual work to company-wide success.
- Continuous Feedback. Give and receive real-time praise or constructive feedback directly within the tools your team uses every day.
- 1:1 Meeting Tools. Collaborate on shared meeting agendas and track action items to ensure every conversation with your team is productive.
- Engagement Surveys. Measure employee sentiment with research-backed surveys and use heatmaps to identify exactly where your culture needs attention.
- Career Tracks. Define clear levels and competencies for every role so your employees have a transparent roadmap for their professional growth.
- Analytics Dashboards. Visualize your people data to spot high-performance trends, diversity gaps, and potential turnover risks across different departments.
- Praise Wall. Create a culture of appreciation by sharing public shout-outs that celebrate wins and reinforce your core company values.
Pricing Comparison
Centrical Pricing
Lattice Pricing
- Performance reviews
- Manager updates
- Real-time feedback
- Praise and recognition
- 1:1 meeting agendas
- Lattice mobile app
- Everything in Performance, plus:
- Goal and OKR tracking
- Company-wide goal alignment
- Goal progress reporting
- Integration with Slack and Teams
- Priority customer support
Pros & Cons
Centrical
Pros
- Highly engaging gamification elements that boost daily participation
- Effective integration of learning content into daily workflows
- Clear visibility into individual and team performance metrics
- Strong mobile accessibility for frontline and field employees
Cons
- Initial setup and configuration requires significant time investment
- Interface can feel cluttered for new users initially
- Reporting customization may require assistance from support teams
Lattice
Pros
- Intuitive interface makes it easy for employees to adopt
- Seamless integrations with Slack and Microsoft Teams
- Highly customizable review cycles and question sets
- Excellent customer success and implementation support
- Consolidates multiple HR tools into one platform
Cons
- Mobile app has fewer features than desktop
- Initial setup can be time-consuming for large teams
- Reporting filters can feel restrictive for complex data
- Pricing can become expensive as you add modules