Lookback Reviews, Pricing, Features & Alternatives in 2026
Lookback is a comprehensive user research platform that allows you to record high-quality remote or in-person interviews and usability tests while capturing screen interactions and participant facial expressions.
Lookback is a dedicated user research platform that helps you see through your customers' eyes. Instead of relying on static feedback, you can watch real people interact with your apps, websites, or prototypes in real-time. You can host live moderated sessions where you talk directly to participants or set up unmoderated tasks that users complete on their own schedule.
The platform automatically records the participant's screen, their face via webcam, and their voice, providing a complete picture of the user experience. You can invite your entire team to watch sessions live in a virtual observation room, where they can take timestamped notes and create highlight reels. It solves the problem of fragmented research data by keeping all your recordings, notes, and insights in one centralized, searchable home.
Screenshots & Interface
Dashboard View
Main dashboard with project overview
Kanban Board
Kanban-style task management
Timeline View
Gantt chart timeline view
Automations
Workflow automation builder
Key Features
Stop guessing how users navigate your product. Lookback provides the specialized tools you need to capture authentic human behavior and turn raw observations into actionable product insights. Here is how you can transform your research process:
Live Moderated Research
Conduct face-to-face interviews and usability tests in real-time while recording the participant's screen and reactions simultaneously.
Unmoderated Tasks
Send a link to participants so they can complete research tasks at their convenience without a researcher present.
Virtual Observation Rooms
Invite stakeholders to watch live sessions behind a digital one-way mirror where they can chat and take notes privately.
Timestamped Notes
Type notes during a live session or while watching a recording to automatically link your observations to specific moments.
Highlight Reels
Clip the most important moments from your research sessions and combine them into powerful video presentations for your team.
Prototype Integration
Test your ideas early by running research sessions on prototypes from tools like Figma, Adobe XD, and InVision.
Integrations
Figma
Adobe XD
InVision
Slack
Marvel
Google Chrome
iOS
Android
Pricing Plans
Lookback offers a 60-day free trial so you can run actual research sessions before committing to a plan. You can choose between a basic plan for occasional research or a professional tier for unlimited projects. Paid plans start at $25 per month, billed annually, making it accessible for growing teams.
Based on feedback from UX researchers and product designers, here is what you should consider when using Lookback for your studies:
Pros
Exceptional 60-day trial period for thorough testing
Simultaneous recording of screen, face, and audio
Seamless virtual observation for remote stakeholders
Easy highlight reel creation for stakeholder presentations
Works well across mobile and desktop platforms
Cons
Participants sometimes struggle with initial plugin installation
Requires a very stable internet connection for live sessions
No built-in participant recruitment panel available
Limited automated transcription features compared to competitors
Who Should Use Lookback?
Perfect for UX researchers and product designers in mid-sized companies who need to conduct remote usability testing and share insights with stakeholders.
Best for Company Sizes
small-business
mid-market
enterprise
Popular Industries
Our Verdict
Lookback is a top-tier choice if you prioritize seeing the 'human' side of data through video. Its standout feature is the virtual observation room, which makes it incredibly easy to involve your entire team in the research process without distracting the participant.
While you will need to bring your own participants, the depth of the recordings and the ease of clipping highlights make it a powerful tool for storytelling. Highly recommended if you want a dedicated, professional-grade research environment that bridges the gap between researchers and stakeholders.
Ready to Try Lookback?
Start your 60-day free trial today—no credit card required. See why over 0 teams trust Lookback