Lyssna
Lyssna is a comprehensive user research platform that helps you gather high-quality feedback through various testing methods like prototype testing, five-second tests, and card sorting to build better products.
SurveySparrow
SurveySparrow is an omnichannel experience management platform that transforms boring surveys into conversational chats to help you capture higher quality feedback and improve your customer and employee engagement.
Quick Comparison
| Feature | Lyssna | SurveySparrow |
|---|---|---|
| Website | lyssna.com | surveysparrow.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2017 |
| Headquarters | Melbourne, Australia | Palo Alto, USA |
Overview
Lyssna
Lyssna (formerly UsabilityHub) is a versatile user research platform designed to help you make data-driven design decisions. You can run a variety of tests, including first-click analysis, five-second tests, and preference tests, to understand how people interact with your designs before you commit to development. The platform allows you to recruit from a massive research panel or invite your own participants to get feedback in minutes rather than days.
You can also conduct more complex research like card sorting and tree testing to optimize your site's information architecture. Whether you are a solo designer or part of a large product team, Lyssna provides the tools to validate your ideas and improve user experience. The platform scales with your needs, offering a free plan for basic testing and robust paid tiers for advanced research requirements.
SurveySparrow
SurveySparrow helps you turn traditional, boring forms into engaging, chat-like conversations. By focusing on a mobile-first design and conversational interface, you can significantly increase your survey completion rates. You can manage the entire feedback lifecycle, from creating beautiful surveys to analyzing real-time data and closing the loop with your respondents.
Whether you need to measure Net Promoter Scores, track employee engagement, or conduct deep market research, the platform provides the tools to automate your workflows. You can distribute surveys across multiple channels including email, SMS, WhatsApp, and social media. It is designed for businesses of all sizes that want to move beyond static forms and build meaningful relationships through data-driven insights.
Overview
Lyssna Features
- Prototype Testing Import your Figma designs and watch how users navigate through your flows to identify friction points early.
- Five-Second Tests Measure the first impressions of your designs by asking users what they remember after a brief five-second viewing.
- Card Sorting Understand how your users categorize information so you can build intuitive navigation menus and site structures.
- First Click Tests Track where users click first when given a specific task to ensure your call-to-actions are effective.
- Preference Tests Present multiple design variations to your audience and let them vote on which one they find most appealing.
- Research Panel Access over 530,000 global participants to get high-quality feedback from your specific target demographic within hours.
SurveySparrow Features
- Conversational UI. Create surveys that feel like a real-time chat to keep your respondents engaged and boost your completion rates.
- Omnichannel Distribution. Reach your audience wherever they are by sharing surveys via email, SMS, WhatsApp, QR codes, or website embeds.
- Executive Dashboards. Visualize your data with custom dashboards that track key metrics and trends to help you make informed decisions.
- Automated Workflows. Set up custom triggers to send follow-up surveys or alert your team based on specific respondent answers.
- NPS & CSAT Tracking. Measure customer loyalty and satisfaction automatically with built-in templates for Net Promoter Score and Customer Satisfaction surveys.
- Offline Survey App. Collect feedback in remote locations or at events without an internet connection using the dedicated mobile application.
Pricing Comparison
Lyssna Pricing
- Unlimited active tests
- Tests up to 2 mins long
- Self-recruited responses only
- Basic reporting
- 1 viewer seat
- Everything in Free, plus:
- Tests up to 5 mins long
- Buy responses from Lyssna panel
- 3 editor seats
- CSV data export
- Conditional logic
SurveySparrow Pricing
- 100 responses per month
- 10 questions per survey
- Basic reporting
- Self-serve knowledge base
- Standard survey templates
- Everything in Free, plus:
- 500 responses per month
- Unlimited questions
- Filter reports
- Custom variables
- Email and chat support
Pros & Cons
Lyssna
Pros
- Extremely fast turnaround times for panel responses
- Very easy to set up simple tests
- Clean and intuitive interface for researchers
- Great variety of unmoderated testing methods
- Flexible pricing for occasional research needs
Cons
- Panel recruitment costs can add up quickly
- Limited features for moderated qualitative research
- Analysis tools are basic compared to enterprise platforms
SurveySparrow
Pros
- Conversational interface significantly improves response rates
- Very easy to set up and launch surveys quickly
- Excellent customer support team is highly responsive
- Clean and modern user interface is easy to navigate
Cons
- Advanced reporting features can be complex to configure
- Pricing tiers can become expensive for high response volumes
- Limited customization options on the lower-priced plans