8x8
8x8 provides a unified contact center and communications platform that integrates voice, video, chat, and contact center solutions into a single cloud-based interface to streamline your business interactions.
Metaswitch Perimeta
Metaswitch Perimeta is a carrier-grade session border controller providing robust security, interoperability, and service assurance for high-performance Voice over IP and unified communications networks globally.
Quick Comparison
| Feature | 8x8 | Metaswitch Perimeta |
|---|---|---|
| Website | 8x8.com | metaswitch.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $24/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1987 | 1981 |
| Headquarters | Campbell, USA | London, UK |
Overview
8x8
8x8 offers a unified platform that brings your phone system, video meetings, and team messaging together in one place. You can manage all your internal and external communications through a single interface, eliminating the need to toggle between different apps. It is designed to help your team stay connected whether they are in the office or working remotely, providing high-quality voice and video services globally.
The platform specifically solves the problem of fragmented communication by offering integrated contact center capabilities alongside standard business phone features. You can easily scale your operations from a few users to thousands, benefiting from built-in analytics that show you how your team is performing. It is ideal for mid-market and enterprise companies that need reliable, secure, and compliant communication tools across multiple international locations.
Metaswitch Perimeta
Metaswitch Perimeta gives you a highly scalable, software-based session border controller (SBC) designed for modern IP communications. You can secure your network perimeter against signaling attacks and fraud while ensuring seamless interoperability between different VoIP protocols and vendor equipment. It handles complex media transcoding and signaling translation so your voice and video services remain clear and reliable across diverse network environments.
You can deploy the platform in cloud, virtualized, or hybrid environments to match your specific infrastructure needs. It helps you reduce operational complexity by providing deep visibility into network performance and call quality diagnostics. Whether you are migrating to an all-IP core or expanding your unified communications offerings, Perimeta provides the carrier-grade reliability required to maintain high-volume traffic without service interruptions.
Overview
8x8 Features
- Unified Communications Access your business phone, team chat, and video meetings from a single app on your desktop or mobile device.
- Omnichannel Contact Center Interact with your customers across voice, email, chat, and social media channels to provide a consistent support experience.
- Global Presence Get local phone numbers in over 50 countries so you can establish a professional presence wherever your customers are.
- HD Video Conferencing Host secure video meetings with up to 500 participants and use screen sharing to collaborate on projects in real-time.
- Advanced Analytics Track call quality and team performance with real-time dashboards that help you make data-driven decisions for your business.
- Smart Presence See the availability of your colleagues across all devices so you know the best time to reach out or transfer calls.
Metaswitch Perimeta Features
- Security & Protection. Protect your network from Distributed Denial of Service (DDoS) attacks and toll fraud with automated signaling rate limiting.
- Protocol Interoperability. Connect diverse SIP and H.323 devices effortlessly by translating mismatched signaling protocols in real-time for seamless communication.
- Media Transcoding. Convert between different audio and video codecs on the fly to ensure high-quality calls across different device types.
- Cloud-Native Deployment. Deploy your SBC as a virtualized function within AWS, Azure, or private clouds to scale capacity instantly as needed.
- Service Assurance. Monitor call quality and network health with integrated diagnostics that help you identify and resolve issues before users notice.
- Admission Control. Manage network congestion by prioritizing critical traffic and limiting session counts to prevent system overloads during peak times.
Pricing Comparison
8x8 Pricing
- Unlimited calling to 14 countries
- HD video conferencing
- Team messaging and business SMS
- Mobile and desktop apps
- Integrations with CRM and productivity tools
- Multi-level auto attendant
- Everything in X2, plus:
- Unlimited calling to 48 countries
- Supervisor analytics and dashboards
- Call monitoring and whisper modes
- Quality management tools
- Advanced 8x8 Frontdesk features
Metaswitch Perimeta Pricing
Pros & Cons
8x8
Pros
- Excellent call quality and reliability across global locations
- Consolidates multiple communication tools into one easy interface
- Strong security features and compliance for regulated industries
- Seamless mobile app experience for remote work flexibility
Cons
- Initial setup and configuration can be complex
- Customer support response times can be inconsistent
- Interface may feel cluttered for very basic users
Metaswitch Perimeta
Pros
- Exceptional scalability for high-volume carrier environments
- Flexible deployment options across various cloud platforms
- Robust security features prevent signaling-based attacks
- Advanced diagnostics simplify complex troubleshooting tasks
Cons
- Significant technical expertise required for initial configuration
- Documentation can be dense for non-specialist users
- Custom pricing makes it inaccessible for small businesses