Calabrio ONE
Calabrio ONE is a unified workforce performance suite that combines workforce management, quality management, and analytics to help you improve agent engagement and customer experiences in your contact center.
Shyft
Shyft is a mobile-first workforce management software that helps frontline employees and managers handle shift swapping, team communication, and schedule viewing to improve workplace flexibility and coordination.
Quick Comparison
| Feature | Calabrio ONE | Shyft |
|---|---|---|
| Website | calabrio.com | myshyft.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2007 | 2014 |
| Headquarters | Minneapolis, USA | Seattle, USA |
Overview
Calabrio ONE
Calabrio ONE is a cloud-native workforce performance suite designed to help you manage and optimize your contact center operations. You can handle everything from complex staff scheduling and call recording to sentiment analysis and automated quality coaching within a single, integrated interface. By unifying these tools, the platform helps you break down data silos and gain a clearer picture of how your agents are performing and what your customers actually need.
You can use the platform to empower your agents with self-service scheduling tools and provide them with real-time feedback to improve their skills. Whether you are managing a small support team or a massive global enterprise, the software scales to meet your needs by automating manual tasks and providing actionable insights from every customer interaction. It focuses on reducing operational costs while simultaneously boosting employee morale and customer satisfaction.
Shyft
Shyft is a mobile-first platform designed to simplify the way you manage frontline teams and daily schedules. Instead of relying on messy group chats or paper schedules, you can centralize all shift-related activities in one app. You can post open shifts, approve swap requests instantly, and ensure your team stays informed with built-in messaging features. It solves the constant headache of last-minute call-outs and understaffing by putting scheduling power directly into your employees' hands.
The software is built specifically for industries with high-churn or shift-based work, such as retail, hospitality, and healthcare. You can reduce the administrative burden on managers while giving your staff the flexibility they crave. Whether you are managing a single boutique or a massive enterprise with thousands of locations, the platform scales to keep your operations running smoothly without the typical communication breakdowns.
Overview
Calabrio ONE Features
- Workforce Management Create optimized schedules and track real-time adherence so you always have the right number of agents available to help customers.
- Quality Management Capture every interaction across voice and digital channels to evaluate performance and provide targeted coaching to your support team.
- Interaction Analytics Transcribe and analyze 100% of customer conversations automatically to uncover hidden trends, common complaints, and high-performing scripts.
- Self-Service Scheduling Give your agents more control over their work-life balance by allowing them to trade shifts and request time off through a mobile app.
- Sentiment Analysis Identify the emotional tone of customer interactions so you can prioritize follow-ups and understand how your brand is perceived.
- Automated Coaching Deliver personalized training modules to agents based on their specific performance data to ensure continuous improvement without manual intervention.
Shyft Features
- Shift Swapping. Give your team the power to trade shifts and find coverage instantly without manual manager intervention.
- Mobile Schedule Access. View your latest work schedule anytime from your smartphone so you never miss a shift again.
- Team Messaging. Send secure private messages or blast announcements to your entire team to keep everyone on the same page.
- Open Shift Posting. Fill empty slots quickly by broadcasting available shifts to qualified team members who want extra hours.
- Manager Approvals. Maintain full control by reviewing and approving shift changes with a single tap from your mobile device.
- Multi-Location Management. Manage multiple store locations or departments from one central dashboard to maintain oversight across your organization.
Pricing Comparison
Calabrio ONE Pricing
Shyft Pricing
- Mobile shift swapping
- Team messaging
- Schedule uploads
- Basic user profiles
- Community support
- Everything in Free, plus:
- Advanced manager controls
- WFM system integrations
- Custom reporting and analytics
- Dedicated account management
- Enterprise-grade security
Pros & Cons
Calabrio ONE
Pros
- Unified interface reduces the need to switch between different applications
- Highly flexible scheduling tools accommodate complex agent shift requirements
- Powerful analytics turn raw voice data into actionable business insights
- Mobile app access improves agent engagement and schedule flexibility
Cons
- Initial setup and configuration can be complex for new users
- Reporting interface has a learning curve for advanced custom reports
- System updates occasionally require adjustments to existing custom workflows
Shyft
Pros
- Significantly reduces time spent on manual shift coordination
- High adoption rates due to intuitive mobile interface
- Improves employee morale through increased scheduling flexibility
- Centralizes team communication away from personal social apps
Cons
- Requires consistent internet access for real-time updates
- Advanced features require custom enterprise pricing
- Initial setup of large teams can take time