Okendo
Okendo is a customer marketing platform that helps Shopify brands grow by capturing high-quality reviews, zero-party data, and customer insights to build trust and increase conversions.
Outvio
Outvio is an all-in-one post-purchase platform that helps e-commerce businesses automate fulfillment, shipping, and returns while providing a branded tracking experience to increase customer loyalty and repeat sales.
Quick Comparison
| Feature | Okendo | Outvio |
|---|---|---|
| Website | okendo.io | outvio.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $19/month | $29/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2017 | 2018 |
| Headquarters | Miami, USA | Tallinn, Estonia |
Overview
Okendo
Okendo is a customer marketing platform built specifically for Shopify brands to turn shoppers into advocates. You can capture high-quality product reviews, photos, and videos that build immediate social proof on your storefront. Beyond just stars and text, the platform allows you to collect valuable zero-party data through automated post-purchase surveys and customer profiles, giving you a deeper understanding of who your buyers actually are.
You can use these insights to create highly personalized marketing campaigns and loyalty programs that keep customers coming back. By integrating directly with your existing tech stack, you can trigger review requests at the perfect moment and display them in beautiful, customizable widgets. It helps you bridge the gap between simple feedback and actionable growth data to scale your e-commerce business effectively.
Outvio
Outvio is a post-purchase automation platform designed to streamline everything that happens after your customer clicks the buy button. You can connect your online store to dozens of couriers instantly, allowing you to print shipping labels in bulk and manage orders from multiple sales channels in a single dashboard.
The platform focuses heavily on your brand identity by replacing generic carrier tracking pages with your own custom-branded tracking portal. You can also automate the entire returns process, giving your customers a self-service portal to print their own labels while you maintain full control over return rules and analytics. It helps you turn shipping from a cost center into a marketing tool that drives repeat purchases.
Overview
Okendo Features
- Review Generation Automate your review requests via email and SMS to capture high-quality ratings, photos, and videos from your customers.
- Zero-Party Data Surveys Deploy post-purchase surveys to collect specific customer attributes and preferences that help you personalize future marketing efforts.
- Customizable Widgets Display your best reviews and customer photos using beautiful, mobile-responsive widgets that match your brand's unique look and feel.
- Referrals and Rewards Encourage repeat purchases by offering coupons and loyalty points in exchange for reviews and successful friend referrals.
- Google Shopping Integration Push your product ratings directly to Google Search and Shopping ads to increase your click-through rates and visibility.
- Advanced Analytics Track your performance with detailed reports on review sentiment, conversion impact, and customer satisfaction trends over time.
Outvio Features
- Automated Fulfillment. Print hundreds of shipping labels and picking lists in seconds to speed up your warehouse operations and reduce manual errors.
- Branded Tracking. Direct your customers to a tracking page that looks exactly like your store instead of sending them to carrier websites.
- Self-Service Returns. Provide a dedicated portal where your customers can manage their own returns and print labels without contacting your support team.
- Multi-Carrier Integration. Connect with over 80 global couriers and automatically select the best shipping method for every order based on your rules.
- Post-Purchase Marketing. Add promotional banners and personalized product recommendations to your tracking pages to drive immediate repeat sales from active shoppers.
- Smart Notifications. Send automated email and SMS updates to your customers at every stage of the delivery process to reduce support inquiries.
Pricing Comparison
Okendo Pricing
- Up to 200 orders per month
- Automated review requests
- Photo and video reviews
- Basic review widgets
- Email support
- Shopify integration
- Everything in Essential, plus:
- Up to 1,000 orders per month
- Google Shopping integration
- Advanced widget customization
- Klaviyo and Gorgias integrations
- Attribute-based reviews
Outvio Pricing
- Up to 100 orders per month
- Unlimited shop connections
- Branded tracking pages
- Automated email notifications
- Standard support access
- Basic shipping automation
- Everything in Launch, plus:
- Up to 1,000 orders per month
- Self-service returns portal
- Advanced marketing banners
- SMS notification options
- Priority customer support
Pros & Cons
Okendo
Pros
- Deep integration with the Shopify ecosystem
- High-quality visual review displays and widgets
- Excellent customer support and onboarding assistance
- Powerful automation for collecting zero-party data
Cons
- Pricing scales quickly with order volume
- Learning curve for advanced CSS customizations
- Limited functionality for non-Shopify platforms
Outvio
Pros
- Extensive library of European courier integrations
- Highly customizable branded tracking experience
- Significant reduction in customer support tickets
- User-friendly interface for warehouse staff
- Fast setup process for major platforms
Cons
- Pricing scales quickly with order volume
- Advanced features locked behind higher tiers
- Limited reporting on the entry-level plan