Aircall
Aircall is a cloud-based call center software that integrates with your CRM and helpdesk tools to streamline phone support and sales operations for modern business teams.
Ooma
Ooma provides cloud-based communications solutions including VoIP phone services, smart security systems, and internet connectivity for both residential users and businesses of all sizes.
Quick Comparison
| Feature | Aircall | Ooma |
|---|---|---|
| Website | aircall.io | ooma.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $30/month | $19.95/month |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 2003 |
| Headquarters | Paris, France | Sunnyvale, USA |
Overview
Aircall
Aircall is a cloud-based phone system designed to help your sales and support teams have more meaningful conversations. Instead of dealing with clunky hardware or disconnected phone lines, you get a digital workspace that lives right inside your computer or mobile device. You can set up local or international numbers in seconds and start taking calls immediately.
The platform shines by connecting your phone activity directly to the tools you already use, like Salesforce, HubSpot, or Zendesk. This means you can see exactly who is calling and access their entire history before you even pick up. It scales easily from small teams to large global operations, helping you maintain a professional presence regardless of where your team is physically located.
Ooma
Ooma provides a flexible cloud-based communication platform that keeps you connected whether you are at your desk or on the move. You can manage your business calls, virtual meetings, and team messaging through a single interface that works across desk phones, mobile apps, and computers. It eliminates the need for complex hardware installations by using your existing internet connection to deliver high-definition voice quality and advanced call management features.
You can easily scale your system as your team grows, adding new extensions or phone numbers in minutes through an intuitive online portal. The platform solves the problem of missed opportunities by offering automated receptionists and ring groups that ensure your customers always reach the right person. Whether you are a solo entrepreneur or managing a large enterprise, you get access to enterprise-grade communication tools without the typical enterprise price tag.
Overview
Aircall Features
- CRM Integrations Connect your phone system to tools like HubSpot and Salesforce to automatically log calls and sync contact data.
- Power Dialer Automate your outbound dialing sequences to reach more prospects in less time without manual entry errors.
- Live Call Monitoring Listen in on live calls or whisper advice to your teammates to improve training and quality control.
- IVR Directories Set up smart voice menus that route your callers to the right department or agent every time.
- Call Tagging Apply custom tags to your calls so you can categorize conversations and pull detailed reports later.
- Shared Inbox Collaborate with your team on follow-ups by sharing access to call recordings and voicemail assignments.
Ooma Features
- Virtual Receptionist. Create a professional first impression by automatically greeting callers and directing them to the right department or extension.
- Mobile App. Take your office extension anywhere so you can make and receive business calls on your smartphone without using your personal number.
- Ring Groups. Ensure every customer call is answered by ringing multiple phones simultaneously, such as your entire sales or support team.
- Digital Faxing. Send and receive faxes directly from your computer or mobile device, eliminating the need for a physical fax machine.
- Video Conferencing. Host face-to-face virtual meetings with screen sharing and collaborative tools to keep your remote team perfectly synced.
- Call Recording. Record important conversations automatically or on-demand so you can review details later or use them for staff training.
Pricing Comparison
Aircall Pricing
- Minimum 3 users
- Unlimited inbound calls
- 50+ integrations
- Call recording
- IVR and basic routing
- SMS (pay-per-use)
- Everything in Essentials, plus:
- Salesforce integration
- Power Dialer
- Live call monitoring
- Advanced analytics
- Dedicated account manager
Ooma Pricing
- Mobile app for iOS and Android
- Virtual Receptionist
- Ring Groups
- Music on hold
- Unlimited calling in US/Canada
- Keep your existing number
- Everything in Essentials, plus:
- Ooma Office desktop app
- Video conferencing
- Call recording
- Enhanced call blocking
- Voicemail transcription
Pros & Cons
Aircall
Pros
- Seamless integration with popular CRM platforms
- Extremely fast setup for international numbers
- User-friendly interface requires almost no training
- Reliable mobile app for remote teams
- Excellent call quality on stable connections
Cons
- Minimum requirement of three users
- Higher price point than basic VoIP
- Occasional lag during high-volume periods
- SMS features limited in certain regions
Ooma
Pros
- Crystal clear voice quality even on standard internet
- Very easy setup process for non-technical users
- Mobile app allows seamless remote work transitions
- Significant cost savings compared to traditional landlines
Cons
- Hardware shipping fees apply for physical phones
- Advanced features require higher-tier paid subscriptions
- International calling rates vary by destination country