Eat App
Eat App is a cloud-based restaurant management solution that helps you handle table bookings, manage guest databases, and automate marketing to increase covers and improve your overall front-of-house operations.
OpenTable
OpenTable is a comprehensive restaurant management software providing online reservation booking, table management, and guest engagement tools to help hospitality businesses streamline operations and increase their seated diner counts.
Quick Comparison
| Feature | Eat App | OpenTable |
|---|---|---|
| Website | eatapp.co | opentable.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $39/month |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2015 | 1998 |
| Headquarters | Dubai, UAE | San Francisco, USA |
Overview
Eat App
Eat App helps you take full control of your restaurant's front-of-house operations through an integrated booking and guest management system. You can manage reservations from multiple channels—including your website, Google, and social media—on a single digital floor plan. The platform eliminates manual pen-and-paper tracking, reducing double bookings and helping you optimize your seating capacity in real-time.
Beyond simple bookings, you can build a rich guest database that tracks preferences, visit history, and spending habits. This data allows you to send personalized automated marketing campaigns to bring customers back. Whether you run a single bistro or a large multi-location restaurant group, the software provides the analytics you need to understand peak hours and server performance while streamlining the check-in process for your staff.
OpenTable
OpenTable is a versatile restaurant management platform that helps you fill more seats and provide personalized service to every guest. Instead of juggling paper logs, you get a digital book to manage reservations, waitlists, and floor plans in real-time. You can track guest preferences, dietary needs, and visit history to create memorable dining experiences that keep people coming back.
The platform connects you to a massive global network of diners searching for their next meal, effectively acting as a powerful marketing engine. You can also manage takeout orders, process payments, and analyze detailed performance reports to optimize your shifts. Whether you run a small bistro or a high-volume enterprise group, the software scales to handle your specific operational demands.
Overview
Eat App Features
- Digital Floor Plan Design and manage your restaurant layout digitally to assign tables quickly and track real-time occupancy during busy shifts.
- Multi-Channel Bookings Accept reservations directly from your website, Instagram, Facebook, and Reserve with Google to capture every potential customer.
- Guest CRM Build detailed profiles with automated visit history and tags so you can recognize VIPs and remember specific dietary requirements.
- Automated Messaging Reduce no-shows by sending automated SMS and email confirmations, reminders, and follow-up requests to your guests.
- Waitlist Management Manage walk-ins efficiently with a digital waitlist that quotes accurate wait times and notifies guests via text when their table is ready.
- Shift Reporting Access detailed analytics on cover counts, popular booking times, and guest trends to make smarter staffing and inventory decisions.
OpenTable Features
- Reservation Management. Accept bookings 24/7 through your website and the OpenTable app to keep your floor busy without answering phones.
- Custom Floor Plans. Design and modify your dining room layout digitally to maximize seating capacity and improve server rotation efficiency.
- Guest Recognition. Store detailed guest profiles including birthdays and allergies so you can offer personalized touches during every visit.
- Automated Marketing. Send automated email campaigns and re-engagement messages to your past diners to drive repeat business effortlessly.
- Waitlist Management. Give your walk-in guests accurate wait times and notify them via SMS when their table is ready.
- Advanced Analytics. Review detailed reports on cover trends and server performance to make data-driven decisions for your business.
Pricing Comparison
Eat App Pricing
- Up to 30 bookings per month
- Basic guest list management
- Web booking widget
- Reservation management
- Email support
- Everything in Free, plus:
- Unlimited bookings
- Advanced floor plan management
- Automated guest reminders
- Basic reporting and analytics
- POS integration options
OpenTable Pricing
- Online reservations
- Reservation confirmation emails
- Guest database
- Direct messaging
- Takeout management
- Cover fees apply
- Everything in Basic, plus:
- Table management
- Waitlist management
- Inventory controls
- Real-time floor monitoring
- POS integration
Pros & Cons
Eat App
Pros
- Very intuitive interface that staff learn quickly
- Seamless integration with Reserve with Google
- Highly responsive customer support team
- Affordable pricing compared to major competitors
Cons
- Occasional lag during high-volume peak hours
- Limited customization for automated email templates
- Reporting could be more granular for enterprises
OpenTable
Pros
- Access to a massive global network of diners
- Intuitive interface for front-of-house staff
- Reliable guest data and history tracking
- Excellent mobile app for managing shifts remotely
Cons
- Per-cover fees can become expensive monthly
- Limited customization for automated guest emails
- Steep price jump between pricing tiers