8x8
8x8 provides a unified contact center and communications platform that integrates voice, video, chat, and contact center solutions into a single cloud-based interface to streamline your business interactions.
Patton SmartNode
Patton SmartNode is a comprehensive VoIP integration software and hardware solution that connects traditional telephony systems to IP networks while ensuring high-quality voice communications and secure data routing.
Quick Comparison
| Feature | 8x8 | Patton SmartNode |
|---|---|---|
| Website | 8x8.com | patton.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $24/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1987 | 1984 |
| Headquarters | Campbell, USA | Gaithersburg, USA |
Overview
8x8
8x8 offers a unified platform that brings your phone system, video meetings, and team messaging together in one place. You can manage all your internal and external communications through a single interface, eliminating the need to toggle between different apps. It is designed to help your team stay connected whether they are in the office or working remotely, providing high-quality voice and video services globally.
The platform specifically solves the problem of fragmented communication by offering integrated contact center capabilities alongside standard business phone features. You can easily scale your operations from a few users to thousands, benefiting from built-in analytics that show you how your team is performing. It is ideal for mid-market and enterprise companies that need reliable, secure, and compliant communication tools across multiple international locations.
Patton SmartNode
Patton SmartNode provides you with a reliable bridge between your existing legacy phone systems and modern Voice over IP (VoIP) networks. You can integrate analog or ISDN equipment with SIP trunks and hosted PBX services without replacing your entire infrastructure. The platform focuses on solving interoperability challenges, allowing you to maintain crystal-clear voice quality through advanced quality-of-service (QoS) management and automated traffic prioritization.
You can manage your entire communication landscape through the SmartNode Management System, which simplifies the deployment and monitoring of your network nodes. Whether you are a small office needing a single gateway or a large enterprise coordinating multiple branch locations, these solutions help you reduce communication costs and improve network security. The software environment provides deep diagnostic tools so you can troubleshoot connection issues in real-time and maintain 24/7 uptime for your business calls.
Overview
8x8 Features
- Unified Communications Access your business phone, team chat, and video meetings from a single app on your desktop or mobile device.
- Omnichannel Contact Center Interact with your customers across voice, email, chat, and social media channels to provide a consistent support experience.
- Global Presence Get local phone numbers in over 50 countries so you can establish a professional presence wherever your customers are.
- HD Video Conferencing Host secure video meetings with up to 500 participants and use screen sharing to collaborate on projects in real-time.
- Advanced Analytics Track call quality and team performance with real-time dashboards that help you make data-driven decisions for your business.
- Smart Presence See the availability of your colleagues across all devices so you know the best time to reach out or transfer calls.
Patton SmartNode Features
- Automated Provisioning. Deploy your devices faster by using touchless auto-provisioning to configure multiple gateways simultaneously across your entire network.
- Call Quality Monitoring. Track voice quality metrics in real-time so you can identify and fix jitter or latency before they affect your conversations.
- SIP Registrar. Manage your local IP phone registrations directly on the gateway to ensure internal calls work even if your internet fails.
- Advanced Security. Protect your voice traffic from eavesdropping and fraud using built-in encryption, signaling protection, and robust firewall capabilities.
- Intelligent Routing. Create custom call-routing tables to automatically direct traffic through the most cost-effective paths based on time or destination.
- Virtualization Support. Run your communications software on standard industry servers or in the cloud to reduce your physical hardware footprint.
Pricing Comparison
8x8 Pricing
- Unlimited calling to 14 countries
- HD video conferencing
- Team messaging and business SMS
- Mobile and desktop apps
- Integrations with CRM and productivity tools
- Multi-level auto attendant
- Everything in X2, plus:
- Unlimited calling to 48 countries
- Supervisor analytics and dashboards
- Call monitoring and whisper modes
- Quality management tools
- Advanced 8x8 Frontdesk features
Patton SmartNode Pricing
Pros & Cons
8x8
Pros
- Excellent call quality and reliability across global locations
- Consolidates multiple communication tools into one easy interface
- Strong security features and compliance for regulated industries
- Seamless mobile app experience for remote work flexibility
Cons
- Initial setup and configuration can be complex
- Customer support response times can be inconsistent
- Interface may feel cluttered for very basic users
Patton SmartNode
Pros
- Exceptional reliability for long-term 24/7 business operations
- Highly flexible configuration options for complex routing needs
- Superior voice quality management compared to budget gateways
- Excellent technical support from knowledgeable engineering staff
Cons
- Steep learning curve for the command line interface
- Higher initial investment cost than consumer-grade alternatives
- Documentation can be overly technical for non-engineers