AskNicely
AskNicely is a customer experience platform that helps your service business collect real-time feedback and empower your frontline teams to deliver consistently excellent customer service every day.
People Element
People Element is an employee experience software providing integrated survey tools and actionable analytics to help you understand and improve your entire employee lifecycle from hire to exit.
Quick Comparison
| Feature | AskNicely | People Element |
|---|---|---|
| Website | asknicely.com | peopleelement.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2014 | 1985 |
| Headquarters | Portland, USA | Westminster, USA |
Overview
AskNicely
AskNicely helps you turn customer feedback into actionable insights for your frontline staff. Instead of letting survey data sit in a spreadsheet, you can automatically collect feedback via email, SMS, or web after every customer interaction. This allows you to measure your Net Promoter Score (NPS) in real-time and respond to issues before they escalate into public complaints.
You can motivate your team by sharing positive shout-outs directly to their mobile devices and setting performance goals based on actual customer sentiment. The platform is designed specifically for service-based businesses with distributed teams, helping you maintain high standards across multiple locations. By connecting your CRM, you can automate the entire feedback loop and focus on growing your business through word-of-mouth and repeat customers.
People Element
People Element gives you a clear window into your company culture through an integrated employee experience platform. You can launch and manage surveys across the entire employee journey, including engagement, onboarding, and exit interviews. The platform moves beyond simple data collection by providing you with instant access to results and AI-powered insights that highlight exactly where your team needs support.
You can use the built-in action planning tools to turn feedback into measurable improvements within your departments. Whether you are looking to reduce turnover or boost morale, the software helps you identify the specific drivers of engagement. It is designed for HR leaders and managers who want to move away from manual spreadsheets and toward a centralized, automated feedback system.
Overview
AskNicely Features
- Automated NPS Surveys Send automated surveys via email, SMS, or web to track your Net Promoter Score without manual effort.
- Frontline Coaching Deliver personalized feedback and coaching tips directly to your staff's mobile phones to improve service quality.
- Real-time Dashboards Monitor customer satisfaction trends across different locations and teams with easy-to-read visual reports.
- Workflow Automation Trigger immediate alerts for negative feedback so you can resolve customer issues within minutes.
- Review Generation Prompt your happiest customers to leave reviews on Google and other platforms to boost your online reputation.
- Customer Experience TV Broadcast live customer feedback on office screens to keep your team focused on excellence and celebrate wins.
People Element Features
- Lifecycle Surveys. Automate feedback collection at every critical stage including candidate experience, onboarding, stay interviews, and exit surveys.
- Pulse Surveys. Check the heartbeat of your organization with frequent, short surveys to track sentiment changes in real-time.
- Real-Time Dashboards. Visualize your data instantly with interactive dashboards that allow you to filter results by department, location, or tenure.
- AI Text Analytics. Save hours of manual work by using AI to automatically categorize open-ended comments and identify recurring themes.
- Action Planning. Create and track specific improvement goals based on survey results to ensure your team sees real change.
- Benchmark Data. Compare your internal engagement scores against industry standards to see how your employee experience stacks up.
Pricing Comparison
AskNicely Pricing
People Element Pricing
Pros & Cons
AskNicely
Pros
- Seamless integration with popular CRMs like Salesforce
- High response rates due to short, mobile-friendly surveys
- Excellent mobile app for frontline staff engagement
- Intuitive interface makes setup and navigation simple
Cons
- Custom reporting can be difficult to configure
- Pricing is higher than basic survey tools
- Limited flexibility in survey design templates
People Element
Pros
- Exceptional customer support and dedicated account management
- Intuitive reporting that makes data easy to present
- Highly customizable survey templates for specific needs
- Automated reminders help increase employee participation rates
Cons
- Initial setup requires time for data integration
- Advanced filtering has a slight learning curve
- Custom pricing may be high for very small teams