8x8
8x8 provides a unified contact center and communications platform that integrates voice, video, chat, and contact center solutions into a single cloud-based interface to streamline your business interactions.
Plivo
Plivo is a cloud communications platform that provides scalable SMS and voice APIs to help businesses build interactive messaging and calling applications for global customer engagement and support.
Quick Comparison
| Feature | 8x8 | Plivo |
|---|---|---|
| Website | 8x8.com | plivo.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $24/month | $??/month |
| FREE Trial | ✓ 30 days free trial | ✓ 0 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1987 | 2011 |
| Headquarters | Campbell, USA | Austin, USA |
Overview
8x8
8x8 offers a unified platform that brings your phone system, video meetings, and team messaging together in one place. You can manage all your internal and external communications through a single interface, eliminating the need to toggle between different apps. It is designed to help your team stay connected whether they are in the office or working remotely, providing high-quality voice and video services globally.
The platform specifically solves the problem of fragmented communication by offering integrated contact center capabilities alongside standard business phone features. You can easily scale your operations from a few users to thousands, benefiting from built-in analytics that show you how your team is performing. It is ideal for mid-market and enterprise companies that need reliable, secure, and compliant communication tools across multiple international locations.
Plivo
Plivo provides the infrastructure you need to integrate high-volume SMS and voice capabilities directly into your applications. Instead of managing complex telecom hardware, you use simple APIs to send messages, make calls, and verify users globally. You can reach customers in over 190 countries with a platform designed for high deliverability and low latency.
The platform is built for developers and businesses that need to scale their communications without massive upfront costs. Whether you are building two-factor authentication, automated alerts, or a full-scale cloud contact center, you get the tools to manage your connectivity through a single dashboard. You only pay for what you use, making it a flexible choice for growing startups and established enterprises alike.
Overview
8x8 Features
- Unified Communications Access your business phone, team chat, and video meetings from a single app on your desktop or mobile device.
- Omnichannel Contact Center Interact with your customers across voice, email, chat, and social media channels to provide a consistent support experience.
- Global Presence Get local phone numbers in over 50 countries so you can establish a professional presence wherever your customers are.
- HD Video Conferencing Host secure video meetings with up to 500 participants and use screen sharing to collaborate on projects in real-time.
- Advanced Analytics Track call quality and team performance with real-time dashboards that help you make data-driven decisions for your business.
- Smart Presence See the availability of your colleagues across all devices so you know the best time to reach out or transfer calls.
Plivo Features
- SMS API. Send and receive text messages globally with automatic character encoding and high-throughput delivery for your time-sensitive alerts.
- Voice API. Build complex call flows with features like conference calling, call recording, and text-to-speech in over 40 languages.
- PHLO Visual Designer. Create and deploy communication workflows visually using a drag-and-drop interface that reduces your development time from weeks to minutes.
- Zentrunk SIP Trunking. Connect your existing IP-PBX to the cloud in minutes to enjoy global scale and reduced calling costs without changing hardware.
- MMS Messaging. Engage your customers with rich media like images and videos to improve click-through rates and brand experience.
- Number Lookup. Verify phone numbers and carrier information in real-time to clean your contact lists and reduce undelivered message costs.
Pricing Comparison
8x8 Pricing
- Unlimited calling to 14 countries
- HD video conferencing
- Team messaging and business SMS
- Mobile and desktop apps
- Integrations with CRM and productivity tools
- Multi-level auto attendant
- Everything in X2, plus:
- Unlimited calling to 48 countries
- Supervisor analytics and dashboards
- Call monitoring and whisper modes
- Quality management tools
- Advanced 8x8 Frontdesk features
Plivo Pricing
- No monthly recurring fees
- Free inbound SMS in many regions
- Outbound SMS starting at $0.0075
- Voice calls starting at $0.0065/min
- Access to all API documentation
- 24/7 standard support included
- Everything in Standard, plus:
- Priority support ticket handling
- Guaranteed response time SLAs
- Dedicated account management options
- Solution consulting and architecture reviews
- Advanced reporting and analytics
Pros & Cons
8x8
Pros
- Excellent call quality and reliability across global locations
- Consolidates multiple communication tools into one easy interface
- Strong security features and compliance for regulated industries
- Seamless mobile app experience for remote work flexibility
Cons
- Initial setup and configuration can be complex
- Customer support response times can be inconsistent
- Interface may feel cluttered for very basic users
Plivo
Pros
- Significant cost savings compared to major competitors
- Excellent documentation makes API integration very straightforward
- High message deliverability rates across international borders
- Visual workflow builder simplifies complex logic creation
- Responsive technical support team for developer queries
Cons
- Strict account verification process can delay setup
- Console interface can feel slightly dated occasionally
- Carrier regulations in some countries cause delivery hurdles