InMoment
InMoment is an integrated experience management platform that helps you collect and analyze customer feedback across multiple channels to improve retention, drive revenue, and optimize your business operations.
Pollfish
Pollfish is a self-service market research platform providing real-time access to millions of global consumers through a unique mobile-first survey delivery network for instant, high-quality data insights.
Quick Comparison
| Feature | InMoment | Pollfish |
|---|---|---|
| Website | inmoment.com | pollfish.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2002 | 2013 |
| Headquarters | South Jordan, USA | New York, USA |
Overview
InMoment
InMoment helps you transform customer and employee feedback into actionable business intelligence. Instead of just collecting data, you can use its XI Platform to listen to your customers across surveys, social media, and support transcripts. The software uses advanced text analytics to identify sentiment and emerging trends, allowing you to address issues before they impact your bottom line.
You can manage the entire customer journey by connecting disparate data points into a single, visual dashboard. Whether you are looking to reduce churn in a retail environment or improve patient satisfaction in healthcare, the platform provides the tools to close the loop with customers. It is designed primarily for mid-market and enterprise organizations that need to scale their listening programs across global teams.
Pollfish
Pollfish is a DIY market research platform that connects you with over 500 million real consumers worldwide in real-time. Instead of relying on traditional survey panels that can be slow and biased, you can reach people while they are active inside popular mobile apps. This mobile-first approach ensures you get faster responses and more honest feedback from a diverse, global audience.
You can build your own surveys from scratch or use expert-designed templates to test product concepts, track brand awareness, or conduct academic research. The platform uses organic sampling and AI-driven fraud detection to ensure your data is high-quality and free from bots. Whether you are a solo researcher or a large marketing team, you can gather thousands of responses in hours rather than weeks.
Overview
InMoment Features
- Omnichannel Data Collection Gather feedback from your customers wherever they are, including email, SMS, voice, social media, and in-app surveys.
- AI-Powered Text Analytics Analyze unstructured text automatically to uncover hidden themes and sentiment without manually reading thousands of individual comments.
- Predictive Retention Modeling Identify at-risk customers before they leave by using historical data to predict future behavior and churn probability.
- Active Listening Surveys Use dynamic survey questions that change in real-time based on user responses to dig deeper into specific issues.
- Closed-Loop Ticketing Route negative feedback directly to the right team members so you can resolve customer complaints immediately.
- Employee Experience Tools Track engagement and sentiment within your own team to understand how employee satisfaction impacts your customer service.
Pollfish Features
- Organic Sampling. Reach real people inside the apps they already use rather than relying on professional survey takers.
- AI Survey Builder. Generate complete, professional surveys in seconds by simply describing your research goals to the AI assistant.
- Advanced Targeting. Filter your audience by demographics, location, interests, and even specific mobile usage behaviors for precise results.
- Real-Time Dashboard. Watch your results roll in live with interactive charts and data visualizations that update every second.
- A/B Image Testing. Compare different creative assets or product designs to see which ones resonate most with your target market.
- Fraud Prevention. Ensure data integrity with AI-powered layers that automatically filter out bots, VPN users, and low-effort responses.
Pricing Comparison
InMoment Pricing
Pollfish Pricing
- Pay per response
- Access to 500M+ consumers
- Standard targeting options
- AI survey generator
- Real-time results dashboard
- Everything in Basic, plus:
- Discounted price per response
- Advanced targeting filters
- Priority customer support
- Advanced data export options
- Custom screening questions
Pros & Cons
InMoment
Pros
- Advanced text analytics handles complex unstructured data well
- Highly customizable dashboards for different stakeholder needs
- Excellent support team helps with technical implementation
- Robust reporting capabilities for large-scale global organizations
Cons
- Steep learning curve for the administrative backend
- Initial implementation process can be time-consuming
- Reporting interface can feel cluttered for new users
Pollfish
Pros
- Extremely fast turnaround times for survey completion
- Intuitive interface makes survey creation very simple
- High-quality responses thanks to organic mobile sampling
- Cost-effective for small projects with pay-per-response pricing
Cons
- Targeting very niche B2B audiences can be difficult
- Character limits on questions can feel restrictive
- Limited advanced logic options compared to enterprise tools