ConnectWise PSA
ConnectWise PSA is a professional services automation software that centralizes your business operations, including ticketing, billing, and project management, to help managed service providers drive efficiency and profitability.
RemoteView
RemoteView is a cloud-based remote desktop software providing secure real-time access and control over PCs, servers, and mobile devices from any web browser to streamline IT management.
Quick Comparison
| Feature | ConnectWise PSA | RemoteView |
|---|---|---|
| Website | connectwise.com | remoteview.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $2.5/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1982 | 2001 |
| Headquarters | Tampa, USA | Seoul, South Korea |
Overview
ConnectWise PSA
ConnectWise PSA (formerly Manage) gives you a single source of truth for your entire IT services operation. You can eliminate silos by connecting your help desk, sales pipeline, and project management into one unified platform. This allows you to track every billable hour accurately and ensure nothing slips through the cracks during the client lifecycle.
You can automate complex billing cycles and procurement processes, reducing the time your team spends on manual administrative tasks. The platform is designed specifically for managed service providers (MSPs) and internal IT departments who need to scale their operations while maintaining high service standards. By centralizing your data, you gain the visibility needed to make informed decisions about resource allocation and business growth.
RemoteView
RemoteView gives you the power to access and control your computers or mobile devices from anywhere in the world using just a web browser. You can manage remote assets without installing complex software on your local machine, making it easy to provide technical support or work from home. It eliminates the need for VPNs by using secure encrypted connections to bridge the gap between your current location and your office workstation.
You can perform essential tasks like file transfers, remote printing, and screen recording during active sessions. The platform is designed for IT administrators and business professionals who need reliable access to unattended servers or remote kiosks. Whether you are managing a single PC or a global fleet of devices, you can group assets and set granular permissions to keep your infrastructure organized and secure.
Overview
ConnectWise PSA Features
- Ticketing & Help Desk Manage all incoming service requests in one place to ensure your team meets every SLA and client expectation.
- Automated Billing Capture every billable minute automatically and generate accurate invoices for your clients without manual data entry.
- Project Management Keep your complex IT projects on track and under budget with integrated time tracking and milestone monitoring.
- Sales & Opportunity Tracking Manage your entire sales funnel from initial lead to final contract within the same system your technicians use.
- Procurement Management Track your inventory and manage vendor purchases directly to ensure you always have the right parts for client jobs.
- Time & Expense Tracking Submit and approve time entries and expenses on the go to maintain real-time visibility into project costs.
RemoteView Features
- Web-Based Access. Connect to your remote devices instantly through any standard web browser without needing to install dedicated viewer software.
- Remote Power Control. Turn on, restart, or shut down your remote computers from afar using Wake-on-LAN technology to save energy.
- Drag-and-Drop File Transfer. Move documents and folders between your local and remote machines quickly with a simple drag-and-drop interface.
- Multi-Monitor Support. View and switch between multiple monitors on the remote system to maintain your full office productivity setup.
- Live Screen Recording. Record your remote sessions to create tutorials or keep a visual audit trail of all maintenance activities.
- Remote Mobile Control. Access and control Android devices remotely to provide mobile support or manage unattended digital signage and kiosks.
Pricing Comparison
ConnectWise PSA Pricing
RemoteView Pricing
- Access via web browser
- Remote PC/Server control
- File transfer capabilities
- Remote printing
- Screen recording
- Basic user management
- Everything in Standard, plus:
- Group management tools
- Live monitoring dashboard
- Granular permission settings
- Detailed usage statistics
- Intel vPro technology support
Pros & Cons
ConnectWise PSA
Pros
- Deeply integrated ecosystem for managed service providers
- Highly customizable workflows to match your specific processes
- Extensive reporting capabilities for business intelligence
- Robust community and large marketplace of integrations
Cons
- Significant learning curve for new administrative users
- Initial setup and configuration can be time-consuming
- Interface can feel cluttered due to high feature density
RemoteView
Pros
- No client installation required for the viewing device
- Stable performance even on lower bandwidth connections
- Simple setup process for unattended remote access
- Cost-effective pricing for managing multiple devices
- Strong security with two-factor authentication options
Cons
- Interface feels slightly dated compared to modern competitors
- Mobile-to-PC control can be difficult on small screens
- Advanced features require the higher Enterprise tier