Ricochet Review: Overview, Features, Pricing & Alternatives in 2025

Consignment chaos slowing you down?

If you’re running a consignment or thrift shop, you probably feel overwhelmed trying to juggle consignor payments, inventory records, and daily sales all at once.

What makes it worse is spending hours on endless manual entry and corrections just to keep your shop running.

Ricochet is built specifically to fix these hassles, from consignor management to quick inventory entry, and even includes a modern consignor portal that puts power in your partners’ hands. After weeks of hands-on testing, I’ve looked at what really sets Ricochet apart—including its constant updates and cloud-powered flexibility.

In this review, I’ll break down how Ricochet can cut your admin time and help you actually focus on growing your business.

You’ll get a full Ricochet review—features, pricing, pain points it solves, and what alternatives stack up if you’re still unsure.

Stick around to uncover the features you need to make a confident, informed decision for your store.

Let’s dive into the analysis.

Ricochet Overview

I found that Ricochet has been dedicated to consignment software since its founding in 2012. Based in the US, their mission is to help resale shops like yours streamline unique vendor and sales operations.

What truly sets them apart is their specific focus on the consignment, antique, and resale market. They aren’t a generic retail POS, which I think is their greatest strength. You can feel this specialization in how they address the needs of smaller independent stores.

Their recent partnership with LegitGrails for item authentication shows a commitment to industry needs. You’ll see the impact of their constant quality-of-life software updates as we go through this Ricochet review.

Unlike general POS tools from Square, Ricochet is purpose-built with consignor management and payouts at its core. I find this focus eliminates the clumsy, time-consuming workarounds you’d be forced to create with other, more generic retail systems.

They work with thousands of small to mid-sized consignment boutiques, growing thrift stores, and even large antique malls that need a single, unified system to manage complex inventory and pay consignors accurately.

From my analysis, Ricochet’s strategy is all about simplifying the entire resale lifecycle for you as a business owner. Their heavy focus on consignor self-service portals directly addresses a massive administrative headache and builds trust with your vendors.

Now let’s examine their core capabilities.

Ricochet Features

Struggling to keep track of consignment inventory and payouts?

Ricochet features are built to simplify the complexities of resale businesses, giving you control and clarity. Here are the five main Ricochet features that transform how you manage your store.

1. Consignor and Vendor Management

Tired of endless consignor calls about payouts?

Manually tracking consignor inventory and sales can eat up hours, leading to errors and frustrated vendors. This creates unnecessary administrative headaches.

Ricochet’s Consignor and Vendor Management offers a dedicated portal where consignors can remotely view inventory and track payouts. From my testing, this feature truly reduces your administrative burden. This means your consignors can self-serve, checking item statuses and sales without needing to contact you constantly.

The result is happier consignors and more time for you to focus on growing your business.

2. Inventory Management

Is finding items on your shelves like a treasure hunt?

Disorganized inventory leads to wasted time searching, misplacing items, and inaccurate stock counts. This can slow down sales significantly.

Ricochet provides streamlined inventory entry with quick-add, search, and filtering tools that keep your stock organized. What I love about this approach is how easy it is to locate specific items and print labels efficiently. This feature ensures accurate records, making daily operations smoother and quicker for your team.

This means you can maintain tight control over your inventory, improving efficiency and reducing discrepancies.

3. Point-of-Sale (POS) System

Does your current POS system slow down checkout lines?

A clunky point-of-sale system can frustrate customers and employees, leading to lost sales opportunities. This often creates bottlenecks at busy times.

Ricochet’s POS system is designed for speed and ease of use, allowing unlimited sales and quick item lookups. Here’s where Ricochet shines: its ability to handle sales without tags and apply automatic discounts. This feature simplifies transactions, ensuring a smooth and rapid checkout experience for your customers.

So, you can process sales quickly and keep your customer lines moving, boosting overall customer satisfaction.

4. Payout Management

Is paying out consignors a confusing, time-consuming mess?

Manually calculating and distributing payouts to consignors is prone to errors and takes a significant chunk of your time. This often leads to payout delays.

Ricochet simplifies payouts, letting you pay consignors individually or in bulk, with options for check printing or direct deposit. I found that editing date ranges for payouts is incredibly convenient, saving valuable time each month. This feature automates a critical and often complex part of your business operations.

This means you can streamline your payout process, ensuring accuracy and timely payments for your consignors.

5. Customer Database and Rewards Program

Struggling to build customer loyalty and repeat business?

Without a proper customer tracking system, it’s hard to encourage repeat visits or understand your customer base. This can lead to missed sales opportunities.

Ricochet helps you track customers and offers a built-in rewards program where customers earn points based on spending. This is where Ricochet gets it right: it genuinely helps foster customer retention. This feature encourages repeat business by making customers feel valued, directly contributing to your bottom line.

So, you can cultivate stronger customer relationships and drive more sales through loyalty and targeted marketing.

These Ricochet features work together to create a cohesive system for consignment businesses, managing everything from inventory to customer loyalty.

Ricochet Pricing

Worried about unexpected software costs?

Ricochet pricing offers clear, straightforward plans with no hidden tiers, making it easy for you to understand and budget for your consignment business needs.

Plan	Price & Features
Standard Ricochet POS	$159/month or $1599/year • Unlimited sales, SKUs, users, consignors • Full POS system & inventory management • Consignor/Vendor portal access • Payout management & support
Ricochet Web (Add-on)	$79/month or $799/year (additional) • E-commerce website integration • Online order management • Shipping solutions for your store • Extends your sales reach
Shopify/Square Integration	$77/month (additional) • Direct integration with Shopify • Direct integration with Square • Seamless data sync for sales • Expands your payment processing options

1. Value Assessment

Great value for your money.

From my cost analysis, what impressed me is how Ricochet bundles unlimited users and core features into a single, predictable price point. This simplifies your budgeting and avoids per-user fees that can quickly escalate with staff growth. You’re getting a complete solution specifically for consignment businesses.

This means your overall operational costs stay manageable, letting your budget focus on growth rather than variable software expenses.

2. Trial/Demo Options

Try before you buy.

Ricochet provides a full 14-day free trial, giving you ample time to test out its features like consignor management and POS capabilities. What I found beneficial is how you can fully explore the system’s fit for your unique business processes before making any financial commitment.

This lets you confidently evaluate its practicality and ease of use, ensuring it meets your operational demands.

3. Plan Comparison

Choose what your business needs.

The base Ricochet POS plan covers all essential consignment software needs, ideal for managing your physical store efficiently. If you plan to sell online, adding Ricochet Web extends your reach. What stands out is how integrations with Shopify or Square are separate add-ons if you need those specific platforms.

This helps you match pricing to actual usage requirements, ensuring you only pay for the functionalities your business truly utilizes.

My Take: Ricochet’s pricing is transparent and designed for consignment businesses, offering a comprehensive base plan with clear add-ons for e-commerce and specific integrations, making it highly budget-friendly.

The overall Ricochet pricing reflects excellent value for specialized consignment needs.

Ricochet Reviews

What do real users truly experience?

This section provides an in-depth analysis of Ricochet reviews, drawing insights from actual user feedback to give you a balanced understanding of its real-world performance.

1. Overall User Satisfaction

Users seem consistently satisfied.

From my review analysis, Ricochet consistently earns high ratings, typically above 4 stars on major review platforms. What I found in user feedback is how the software often exceeds expectations for consignment businesses, particularly for its specialized features.

This suggests you can expect a generally positive experience, especially if you fit their target market.

2. Common Praise Points

Web accessibility and support delight users.

Users repeatedly highlight the cloud-based access, allowing both owners and consignors to manage accounts remotely. From the reviews I analyzed, phenomenal customer service frequently receives high praise, with users mentioning quick responses via chat directly in the POS.

This means you can work flexibly and expect responsive help when needed.

3. Frequent Complaints

Integration options are a common ask.

While overall satisfaction is high, some Ricochet reviews mention a desire for more built-in integrations, especially for an all-in-one payment processing solution. What stands out in customer feedback is how reliance on third-party payment processors occasionally leads to minor complexities.

These are generally minor issues, not deal-breakers, and seem manageable for most users.

The overall Ricochet reviews reflect strong user satisfaction driven by specialized features and excellent support.

Best Ricochet Alternatives

Considering Ricochet alternatives for your business?

The best Ricochet alternatives include several strong options, each better suited for different business situations and priorities in the consignment and resale space.

1. ConsignCloud

Prefer a modular pricing approach for specific features?

ConsignCloud makes more sense if you only need a subset of features, as its pricing by add-on can be more economical. From my competitive analysis, ConsignCloud offers flexible pricing for specific needs, potentially saving costs compared to Ricochet’s more fixed base.

Choose ConsignCloud when you prefer to pay only for the exact features your consignment store requires.

2. SimpleConsign

Prioritizing a long-standing reputation in the industry?

SimpleConsign, while less detailed on specific pricing, is a known competitor with a more established presence in the consignment software market. What I found comparing options is that SimpleConsign offers an established, reputational advantage, potentially appealing if longevity and a known history are important.

Consider this alternative if you value a long-standing vendor with a potentially extensive feature set.

3. Square Point of Sale

Need a very low-cost, basic POS solution?

Square POS is an excellent alternative if you need a free basic retail POS and are willing to manage consignment-specific operations manually. From my analysis, Square provides a highly affordable general POS system, but it lacks the specialized consignor management features inherent in Ricochet.

Choose Square if your priority is minimal upfront cost and you can adapt for consignment processes.

4. Shopify POS

Primarily an e-commerce business with a physical store?

Shopify POS works well if your core business is online and you need a system that integrates seamlessly with your e-commerce platform. Alternative-wise, Shopify excels in e-commerce integration for retail, but requires more customization for consignment than Ricochet’s purpose-built features.

When your main focus is online sales and you can adapt the system for consignment needs, choose Shopify POS.

The best Ricochet alternatives depend on your business size, specific operational needs, and budget for consignment management.

Ricochet Setup

How complicated is Ricochet’s setup process?

The Ricochet review reveals a refreshingly straightforward implementation, largely due to its cloud-based architecture. This analysis aims to set realistic expectations for your deployment journey.

1. Setup Complexity & Timeline

Getting started is surprisingly simple.

Ricochet’s implementation is “very very simple,” with no local installation required, which significantly reduces setup time. What I found about deployment is that basic setup can be completed quickly, often within hours, allowing you to get productive without extensive delays.

You’ll mainly need to allocate time for watching video tutorials and organizing your initial data.

2. Technical Requirements & Integration

Expect minimal technical hurdles.

Your business will only require a device with internet access, as Ricochet is web-based and supports various operating systems. What I found about deployment is that it integrates with existing devices seamlessly, avoiding the need for new hardware purchases or complex IT infrastructure changes.

Plan for basic internet connectivity and ensure your chosen devices meet minimal web browser requirements.

3. Training & Change Management

User adoption is remarkably smooth here.

Ricochet’s intuitive interface means the learning curve is “super user friendly” for both staff and consignors using the POS system. From my analysis, training your team will be an easy process, minimizing resistance and maximizing quick productivity gains.

Invest a little time in familiarizing your team with the available video tutorials to ensure a smooth transition.

4. Support & Success Factors

Support is a significant asset during implementation.

Ricochet offers comprehensive how-to videos, phone support, and responsive in-app chat with quick response times. From my implementation analysis, vendor support is readily available to guide you, addressing any questions or issues that arise during your setup.

Leverage their excellent support channels proactively to ensure a smooth and successful transition to the new system.

Overall, Ricochet setup is incredibly user-friendly and supported, offering a quick return on your investment without extensive implementation challenges.

Bottom Line

Ricochet: Is it the right consignment software for you?

This Ricochet review offers my final assessment, blending audience suitability with a clear verdict, helping you understand who will benefit most and why.

1. Who This Works Best For

Consignment, antique, and resale stores.

Ricochet is ideal for small to mid-sized businesses in the consignment and resale industry needing specialized inventory, consignor, and sales management. From my user analysis, businesses with complex consignor payout structures will find its automated features invaluable for streamlining operations and reducing errors.

You’ll see significant improvements in efficiency if your current system struggles with unique, one-of-a-kind inventory items or managing multiple consignors.

2. Overall Strengths

Unparalleled consignment-specific features truly shine.

The software excels with its comprehensive consignor management, intuitive POS, and robust inventory tracking specifically for unique items. From my comprehensive analysis, the cloud-based consignor portal is a standout advantage for transparency and reducing administrative overhead, making it easy for consignors to self-serve.

These strengths will directly enhance your operational efficiency and improve relationships with your consignors, driving overall business productivity.

3. Key Limitations

Integration options could be more extensive.

While robust, Ricochet could benefit from more third-party integrations, particularly for payment processors and other retail systems. Based on this review, some users desire an all-in-one payment solution to avoid relying on external providers for credit card transactions, which can feel less streamlined.

I find these limitations are manageable trade-offs for its specialized capabilities, not deal-breakers, unless your business relies heavily on niche integrations.

4. Final Recommendation

Ricochet earns a strong, confident recommendation.

You should choose Ricochet if your consignment, antique, or resale business needs a dedicated, user-friendly, cloud-based solution that simplifies complex operations. From my analysis, your success with this software depends on prioritizing specialized consignment features and excellent customer support over extensive, generalized retail integrations.

My confidence is high for businesses seeking to streamline their consignment model and improve consignor relationships with a reliable platform.

This Ricochet review shows excellent value for its target market, offering a robust, dedicated solution to streamline your consignment business operations.