8x8
8x8 provides a unified contact center and communications platform that integrates voice, video, chat, and contact center solutions into a single cloud-based interface to streamline your business interactions.
Sangoma SBC
Sangoma Session Border Controllers provide robust security and seamless interoperability for your VoIP networks, protecting your communication infrastructure from cyber threats while ensuring high-quality voice and video connectivity.
Quick Comparison
| Feature | 8x8 | Sangoma SBC |
|---|---|---|
| Website | 8x8.com | sangoma.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $24/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1987 | 1984 |
| Headquarters | Campbell, USA | Markham, Canada |
Overview
8x8
8x8 offers a unified platform that brings your phone system, video meetings, and team messaging together in one place. You can manage all your internal and external communications through a single interface, eliminating the need to toggle between different apps. It is designed to help your team stay connected whether they are in the office or working remotely, providing high-quality voice and video services globally.
The platform specifically solves the problem of fragmented communication by offering integrated contact center capabilities alongside standard business phone features. You can easily scale your operations from a few users to thousands, benefiting from built-in analytics that show you how your team is performing. It is ideal for mid-market and enterprise companies that need reliable, secure, and compliant communication tools across multiple international locations.
Sangoma SBC
Sangoma SBC (Session Border Controller) acts as a dedicated gatekeeper for your IP-based communications. You can protect your business from common VoIP threats like toll fraud, denial-of-service (DoS) attacks, and eavesdropping. It sits between your internal network and your SIP trunk provider, managing how data flows to ensure every call remains clear and secure.
You can use it to bridge the gap between different communication systems, making it easy to connect remote employees or branch offices to your central phone system. Whether you need to support a few simultaneous calls or thousands, the platform scales to meet your traffic demands. It simplifies complex network configurations by handling NAT traversal and media transcoding automatically, so your team stays connected without technical interruptions.
Overview
8x8 Features
- Unified Communications Access your business phone, team chat, and video meetings from a single app on your desktop or mobile device.
- Omnichannel Contact Center Interact with your customers across voice, email, chat, and social media channels to provide a consistent support experience.
- Global Presence Get local phone numbers in over 50 countries so you can establish a professional presence wherever your customers are.
- HD Video Conferencing Host secure video meetings with up to 500 participants and use screen sharing to collaborate on projects in real-time.
- Advanced Analytics Track call quality and team performance with real-time dashboards that help you make data-driven decisions for your business.
- Smart Presence See the availability of your colleagues across all devices so you know the best time to reach out or transfer calls.
Sangoma SBC Features
- SIP Security. Protect your network from malicious attacks and unauthorized access with built-in encryption and advanced threat mitigation tools.
- Interoperability. Connect different phone systems and SIP trunks effortlessly by resolving signaling mismatches between various hardware and software vendors.
- Media Transcoding. Convert voice and video formats in real-time so your callers can communicate clearly regardless of their device's native codecs.
- DoS Protection. Defend your communication lines against denial-of-service attacks that attempt to overwhelm your system and block legitimate business calls.
- Remote Worker Support. Securely connect your remote team members to the office phone system without requiring complex and often unreliable VPN setups.
- High Availability. Ensure your business never goes offline with redundant configurations that automatically take over if your primary system encounters a failure.
Pricing Comparison
8x8 Pricing
- Unlimited calling to 14 countries
- HD video conferencing
- Team messaging and business SMS
- Mobile and desktop apps
- Integrations with CRM and productivity tools
- Multi-level auto attendant
- Everything in X2, plus:
- Unlimited calling to 48 countries
- Supervisor analytics and dashboards
- Call monitoring and whisper modes
- Quality management tools
- Advanced 8x8 Frontdesk features
Sangoma SBC Pricing
Pros & Cons
8x8
Pros
- Excellent call quality and reliability across global locations
- Consolidates multiple communication tools into one easy interface
- Strong security features and compliance for regulated industries
- Seamless mobile app experience for remote work flexibility
Cons
- Initial setup and configuration can be complex
- Customer support response times can be inconsistent
- Interface may feel cluttered for very basic users
Sangoma SBC
Pros
- Excellent value compared to other enterprise-grade SBC vendors
- Highly flexible deployment options including virtual and hardware
- Reliable performance for handling high-volume SIP traffic
- Straightforward web-based interface for managing complex configurations
Cons
- Technical documentation can be dense for beginners
- Initial setup requires solid knowledge of SIP protocols
- Support response times vary depending on your contract