JustCall
JustCall is an AI-powered communication platform that provides businesses with a cloud phone system, SMS capabilities, and sales automation tools to enhance customer engagement and team productivity.
Sangoma SBC
Sangoma Session Border Controllers provide robust security and seamless interoperability for your VoIP networks, protecting your communication infrastructure from cyber threats while ensuring high-quality voice and video connectivity.
Quick Comparison
| Feature | JustCall | Sangoma SBC |
|---|---|---|
| Website | justcall.io | sangoma.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $19/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2016 | 1984 |
| Headquarters | New York, USA | Markham, Canada |
Overview
JustCall
JustCall is a comprehensive communication platform that transforms how you handle customer interactions across phone, SMS, and WhatsApp. You can instantly get local or toll-free numbers in over 70 countries, allowing your team to establish a global presence from a single interface. The platform focuses on eliminating manual data entry by syncing every call and message directly with your existing CRM.
You can accelerate your outbound sales efforts using automated dialers and improve coaching with real-time AI insights. Whether you are managing a remote support team or a high-volume sales department, the software provides the visibility you need through live call monitoring and detailed analytics. It simplifies your tech stack by consolidating your phone system, messaging, and workflow automation into one easy-to-use dashboard.
Sangoma SBC
Sangoma SBC (Session Border Controller) acts as a dedicated gatekeeper for your IP-based communications. You can protect your business from common VoIP threats like toll fraud, denial-of-service (DoS) attacks, and eavesdropping. It sits between your internal network and your SIP trunk provider, managing how data flows to ensure every call remains clear and secure.
You can use it to bridge the gap between different communication systems, making it easy to connect remote employees or branch offices to your central phone system. Whether you need to support a few simultaneous calls or thousands, the platform scales to meet your traffic demands. It simplifies complex network configurations by handling NAT traversal and media transcoding automatically, so your team stays connected without technical interruptions.
Overview
JustCall Features
- Multi-Channel Communication Make calls, send texts, and manage WhatsApp chats from a single unified dashboard to stay connected with customers.
- Auto Dialer Automate your outbound calling campaigns and reach more prospects in less time without manual dialing errors.
- CRM Integration Connect with over 100 CRMs to automatically log calls, recordings, and texts directly under your contact records.
- AI Call Scoring Use AI to automatically analyze and score your calls based on sentiment, talking speed, and script adherence.
- Live Call Monitoring Listen in on live calls, whisper advice to your agents, or join the conversation to ensure high-quality service.
- Local Presence Increase your call pick-up rates by showing a local caller ID that matches your prospect's geographic location.
Sangoma SBC Features
- SIP Security. Protect your network from malicious attacks and unauthorized access with built-in encryption and advanced threat mitigation tools.
- Interoperability. Connect different phone systems and SIP trunks effortlessly by resolving signaling mismatches between various hardware and software vendors.
- Media Transcoding. Convert voice and video formats in real-time so your callers can communicate clearly regardless of their device's native codecs.
- DoS Protection. Defend your communication lines against denial-of-service attacks that attempt to overwhelm your system and block legitimate business calls.
- Remote Worker Support. Securely connect your remote team members to the office phone system without requiring complex and often unreliable VPN setups.
- High Availability. Ensure your business never goes offline with redundant configurations that automatically take over if your primary system encounters a failure.
Pricing Comparison
JustCall Pricing
- Unlimited calling within US & Canada
- One local or toll-free number
- SMS and MMS capabilities
- Basic CRM integrations
- Call forwarding and recording
- Mobile and desktop apps
- Everything in Essentials, plus:
- Call monitoring and whispering
- Sales Dialer access
- SMS automation and sequences
- Advanced CRM integrations
- Appointment scheduling
Sangoma SBC Pricing
Pros & Cons
JustCall
Pros
- Seamless integration with popular CRMs like HubSpot and Pipedrive
- Quick and easy setup process for new phone numbers
- Reliable mobile app for managing calls on the go
- Helpful automated SMS sequences for lead follow-up
Cons
- Call quality can occasionally fluctuate on weaker connections
- Interface can feel cluttered when managing many active lines
- Additional costs for international numbers can add up quickly
Sangoma SBC
Pros
- Excellent value compared to other enterprise-grade SBC vendors
- Highly flexible deployment options including virtual and hardware
- Reliable performance for handling high-volume SIP traffic
- Straightforward web-based interface for managing complex configurations
Cons
- Technical documentation can be dense for beginners
- Initial setup requires solid knowledge of SIP protocols
- Support response times vary depending on your contract