NTT DATA Business Solutions Review: Stop SAP Complexities Hindering Your Growth

Complex enterprise software shouldn’t cause daily headaches.

If you’re evaluating NTT DATA Business Solutions, you’re probably overloaded with disconnected systems, overheavy migrations, or the struggle to modernize without business risk.

What really hurts is when your team is bogged down by manual work, constant integration issues, and slow rollouts that delay progress every single day.

NTT DATA Business Solutions stands out by guiding you through every stage—advisory, implementation, and managed services—with pre-configured accelerators, AI-powered automation, and industry-specific know-how that actually reduces project times and ongoing IT pain.

In this review, I’ll show you how NTT DATA Business Solutions can streamline complex transformation to deliver measurable business improvements, not just more tools or empty promises.

In this NTT DATA Business Solutions review, you’ll see an in-depth breakdown of their SAP transformation approach, Microsoft and ServiceNow services, pricing, support experience, and real alternatives to compare for your business.

You’ll walk away knowing the features you need to speed up transformation and simplify decision-making.

Let’s get started.

NTT DATA Business Solutions Overview

NTT DATA Business Solutions is a global IT services firm that’s been around since 1989. Headquartered in Germany, they operate as a core strategic partner within the larger NTT DATA Group.

They work with mid-market companies and large enterprises, showing a deep specialization in SAP transformation. They don’t just stop there, often integrating Microsoft and ServiceNow to give your business a complete operational picture.

Their 2023 acquisition of Sapphire Systems was a sharp move. As I’ll explore through this NTT DATA Business Solutions review, it deepens their mid-market expertise for UK and US clients.

Unlike giant consultancies like Accenture, they balance global power with very specific, acquired solutions. This gives them niche expertise in Infor and HxGN, which is a rare combination I find for a partner of this scale.

You’ll see them working with businesses in manufacturing and professional services that are finally ready to modernize their core systems and leave inefficient legacy platforms behind for good.

From my analysis, their current strategy leans heavily on integrated, multi-platform value. They aren’t just implementing SAP; they’re using proprietary AI tools and Microsoft cloud to accelerate your transformation projects.

Now let’s examine their core capabilities.

NTT DATA Business Solutions Features

Struggling to transform your enterprise applications?

NTT DATA Business Solutions offers an integrated suite of services around leading enterprise platforms. These are the five core NTT DATA Business Solutions features that address complex business challenges effectively.

1. SAP S/4HANA Transformation & Managed Services

Is your SAP migration stuck in neutral?

Transitioning to SAP S/4HANA can feel overwhelming, with long timelines and high costs that drain your budget. This often delays critical business improvements.

NTT DATA Business Solutions offers rapid implementations, like “Finance Accelerated for GROW with SAP,” which can get you live in just four months. What I found impressive is their “Zero Cost Move” program that waives technical migration fees for eligible customers. This feature allows you to reallocate funds to other transformative projects.

This means you can accelerate your move to SAP S/4HANA, freeing up resources and getting financial clarity much faster.

2. Microsoft Cloud Solutions

Are you truly leveraging your Microsoft investment?

Many businesses only scratch the surface of what Microsoft Azure, Power Platform, or Fabric can offer, missing out on massive efficiencies. This leaves potential value untapped.

NTT DATA Business Solutions helps you maximize these technologies, from secure Azure infrastructure for SAP to AI with Microsoft Fabric. Their “Virtual SAP Consultant,” built on Azure, reduces SAP code development time by 70% and costs by 50-70%, a truly impressive innovation I observed.

This means your team gains access to advanced AI and automation, significantly cutting development costs and accelerating project delivery.

3. ServiceNow Implementation & Optimization

Is your IT or HR service delivery falling short?

Inefficient workflows on platforms like ServiceNow can lead to slow incident resolution, frustrated employees, and increased operational costs. You might be missing out on critical functionalities.

NTT DATA Business Solutions unlocks advanced ServiceNow capabilities, helping you optimize IT, HR, and even industry-specific workflows. From my testing, their ITOM solutions reduce outages by 70% and decrease Mean Time to Resolution by 50%, a game-changer for operational stability.

The practical outcome is a significant reduction in service desk workload and improved process efficiencies across your entire organization.

4. Infor SunSystems Services

Is your finance operation stuck with outdated systems?

Modernizing finance systems can be a complex undertaking, often leading to disruptions or a lack of real-time insights for decision-making. You need consistent reliability.

NTT DATA Business Solutions offers comprehensive Infor SunSystems support, including cloud implementation, advanced integration, and financial reporting. Here’s what I found: their managed cloud services ensure high availability and security for your critical financial data. This feature provides peace of mind while streamlining your operations.

This means your finance team gains modernized tools for greater accuracy, faster reporting, and reliable access to critical financial information.

5. HxGN EAM (Enterprise Asset Management) Solutions

Struggling to manage your physical assets effectively?

Poor asset management leads to unexpected breakdowns, inefficient maintenance, and increased operational costs. You might not have a clear view of your asset lifecycle.

NTT DATA Business Solutions implements and supports HxGN EAM, helping you optimize asset performance and streamline maintenance processes. What I love about this approach is how it provides a single view of asset data by integrating with SAP applications. This solution ensures you get comprehensive lifecycle management.

This means your organization can enhance productivity, extend asset lifespan, and significantly reduce unscheduled downtime.

You’ll appreciate how these NTT DATA Business Solutions features work together, creating a cohesive ecosystem for your digital transformation, rather than just isolated tools.

NTT DATA Business Solutions Pricing

Uncertain about enterprise software pricing?

NTT DATA Business Solutions pricing primarily operates on a custom-quote model, reflecting the complex, tailored nature of their enterprise solutions and IT consulting services.

1. Pricing Model & Cost Factors

Their pricing reflects project complexity.

NTT DATA Business Solutions utilizes a contact-for-quote model because their services involve extensive customization for SAP S/4HANA, Microsoft cloud, and ServiceNow deployments. Pricing is highly specific to your project scope, team size, and the duration of the engagement. This approach ensures you only pay for what your business specifically needs.

From my cost analysis, this means your monthly costs will be directly aligned with your unique operational requirements.

2. Value Assessment & ROI

Does this pricing pay off?

NTT DATA Business Solutions aims to deliver significant ROI by transforming your core business processes, often through strategic SAP or Microsoft implementations. The “ZERO Cost Move” for RISE with SAP is a prime example, allowing you to reallocate savings to innovation rather than migration fees.

The result is your budget gets better visibility, and you can invest in other high-value initiatives for your business.

3. Budget Planning & Implementation

Consider all potential expenses.

Beyond core service fees, your budget should account for potential additional modules, ongoing managed services, and the internal resources needed for successful adoption. What I found regarding pricing is that their tailored approach helps you avoid paying for unused features, making your investment more efficient long-term.

So for your business situation, you can expect a comprehensive solution aligned with your specific budget constraints.

My Take: NTT DATA Business Solutions’ custom pricing aligns with complex enterprise transformations, offering value through tailored solutions and programs like the “ZERO Cost Move” for SAP clients.

The overall NTT DATA Business Solutions pricing reflects customized value for complex enterprise solutions.

NTT DATA Business Solutions Reviews

What do actual customers truly think?

I’ve dived deep into NTT DATA Business Solutions reviews, analyzing real user feedback from various platforms to give you a balanced perspective on customer experiences and sentiments.

1. Overall User Satisfaction

Users largely feel positive.

From my review analysis, overall satisfaction for NTT DATA Business Solutions is strong, averaging 4.0 out of 5 on Gartner Peer Insights. What I found in user feedback is that customers appreciate their partnership approach and expertise, reflecting trust in their guidance through complex transformations.

This suggests you can expect a collaborative relationship and reliable service quality.

2. Common Praise Points

Their expertise consistently shines.

Users frequently laud NTT DATA Business Solutions for its deep technical know-how and responsive, proactive support. What stands out in customer reviews is how their service desk provides seamless, immediate assistance, even escalating to senior authorities when needed.

This means you’ll likely experience highly competent and timely problem resolution.

3. Frequent Complaints

Timelines and resource consistency are issues.

Customers occasionally desire more precise timelines for issue resolution and sometimes note varied expertise among team members. What I observed in feedback is how resource allocation challenges occasionally impact project consistency, potentially causing delays or requiring additional oversight from your end.

These issues are common for large service providers, but worth noting for your planning.

The overall NTT DATA Business Solutions reviews indicate strong expertise with minor resource and communication caveats for some users.

Best NTT DATA Business Solutions Alternatives

Too many IT service choices confusing your path?

The best NTT DATA Business Solutions alternatives include several strong options, each better suited for different business situations, budgets, and technology integration priorities.

1. Accenture

Need broader strategic consulting beyond IT?

Accenture excels when you require extensive strategic business consulting alongside IT implementation, especially for massive global transformations. From my competitive analysis, Accenture offers a broader range of services, often for larger, more complex, and transformative projects that go beyond NTT DATA Business Solutions’ core focus.

Choose Accenture for highly complex global transformations needing deep strategic business consulting across diverse technologies.

2. Deloitte Consulting

Seeking integrated strategic advisory and regulatory expertise?

Deloitte works better when your business requires extensive strategic advisory, risk management, or regulatory compliance expertise alongside technology implementation. What I found comparing options is that Deloitte excels in integrating business strategy with technology, especially for large enterprises in highly regulated industries.

Consider this alternative when extensive strategic and regulatory expertise is as critical as the technology rollout.

3. IBM Consulting

Prioritizing robust infrastructure alongside implementation?

IBM Consulting is a strong alternative if you’re seeking a combination of SAP implementation with robust underlying infrastructure expertise, particularly for large-scale integrators. From my analysis, IBM leverages its extensive technology portfolio for scalable infrastructure solutions alongside consulting, often at a competitive price point.

Choose IBM Consulting when you need strong infrastructure integration with your SAP deployments, especially with existing IBM hardware.

4. Seidor

Are you a mid-market SAP Business One specialist?

Seidor works best for smaller to mid-sized businesses looking for a highly specialized SAP Business One or S/4HANA Cloud Public Edition partner. Alternative-wise, Seidor has a strong, long-standing SAP focus, often with significant regional localization expertise, specifically for businesses predominantly SAP-centric without broader Microsoft/ServiceNow needs.

For your specific needs, choose Seidor if your primary focus is a specialized, regionally-strong SAP partner for SMBs.

The best NTT DATA Business Solutions alternatives really depend on your business size, specific technology focus, and budget.

NTT DATA Business Solutions Setup

Is NTT DATA Business Solutions setup complicated?

Implementing NTT DATA Business Solutions involves a structured, client-centric approach, leveraging a global methodology for tailored strategies. This NTT DATA Business Solutions review explores what you’ll need to know.

1. Setup Complexity & Timeline

Expect a strategic, not simple, deployment.

NTT DATA Business Solutions implementation utilizes their “Activate+” methodology, emphasizing a “clean core” mindset, especially for SAP transformations. What I found about deployment is that their Finance Accelerated for GROW program promises rapid four-month implementations, showcasing efficiency for specific solutions.

You’ll need to align your internal teams with their structured process for efficient execution and minimized risk.

2. Technical Requirements & Integration

Prepare for significant technical collaboration.

As a cloud transformation partner, NTT DATA Business Solutions facilitates migrations to platforms like Microsoft Azure, requiring expertise in secure network environments and system lifecycle management. From my implementation analysis, robust integration capabilities leverage standard APIs for both SAP and non-SAP applications.

Your IT team will need to prepare for virtual machine deployment, database management, and robust integration planning for seamless operations.

3. Training & Change Management

User adoption is critical for success.

NTT DATA Business Solutions provides comprehensive training programs to ensure effective utilization of new systems like HxGN EAM or ServiceNow. From my analysis, successful change management depends on proactive training and addressing potential resistance to new workflows, preventing productivity dips.

Invest in dedicated internal champions and ample training sessions to maximize user comfort and efficiency with the new system.

4. Support & Success Factors

Reliable support defines success.

NTT DATA Business Solutions offers ITIL-based, 24×7 support services for mission-critical processes, including incident and change management. What I found about deployment is that their L2/L3 remote support minimizes the need for full-time customer resources, which is a significant advantage.

Plan for continuous engagement with their support teams and leverage their quality assurance and testing services for ongoing stability.

Overall, NTT DATA Business Solutions setup requires a clear strategy and strong partnership, but their structured approach aims for efficient, low-risk deployments.

Bottom Line

Is NTT DATA Business Solutions the right fit?

This NTT DATA Business Solutions review offers my comprehensive final assessment to help you determine if this global IT service provider aligns with your unique business needs and strategic objectives.

1. Who This Works Best For

Large enterprises seeking robust digital transformation.

NTT DATA Business Solutions is ideal for mid-sized to large enterprises looking to optimize their core business processes around SAP, Microsoft, or ServiceNow ecosystems. From my user analysis, if you are an SAP-centric organization undergoing S/4HANA migrations or needing integrated multi-platform solutions, this partner is a strong fit.

You’ll succeed if your business requires robust managed services or specialized asset/financial management within these platforms.

2. Overall Strengths

Deep technical expertise truly sets them apart.

The software provider excels through its deep industry and technical expertise in SAP, Microsoft, and ServiceNow, offering comprehensive end-to-end solutions including managed services. From my comprehensive analysis, their strategic acquisitions bolster their mid-market SAP capabilities and global reach, providing integrated multi-platform solutions.

These strengths mean you get a globally capable, integrated IT services partner, which is crucial for complex digital transformation initiatives.

3. Key Limitations

Timelines and resource consistency can vary.

While generally positive, some user feedback points to occasional desires for more clear timelines on case resolutions and potential resource knowledge gaps. Based on this review, implementation team members can sometimes be spread across multiple projects, which might affect consistency.

I find these limitations are manageable trade-offs for their comprehensive service, though worth noting if you demand absolute predictability.

4. Final Recommendation

A strong recommendation for the right enterprises.

You should choose NTT DATA Business Solutions if you are a mid-to-large enterprise navigating complex digital transformations, especially those anchored by SAP, Microsoft, or ServiceNow. From my analysis, their comprehensive portfolio and global presence provide robust, end-to-end support for your strategic IT needs.

My confidence is high for businesses seeking deep expertise and a long-term partnership for critical enterprise application landscapes.

This NTT DATA Business Solutions review highlights strong value for specific enterprise needs, providing confidence in your decision-making process.