BuildOps
BuildOps is a comprehensive field service management software designed specifically for commercial contractors to streamline operations, manage complex projects, and accelerate growth through integrated scheduling, dispatching, and billing.
ServiceMax
ServiceMax is a comprehensive field service management platform that helps you transform your service operations through asset-centric tools, mobile technician support, and real-time data visibility to maximize equipment uptime.
Quick Comparison
| Feature | BuildOps | ServiceMax |
|---|---|---|
| Website | buildops.com | servicemax.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 2007 |
| Headquarters | Santa Monica, USA | Pleasanton, USA |
Overview
BuildOps
BuildOps is an all-in-one platform built specifically for commercial subcontractors in the mechanical, electrical, and plumbing trades. You can manage your entire business lifecycle from a single interface, moving away from disconnected systems and manual paperwork. The platform helps you bridge the gap between your office staff and field technicians, ensuring everyone stays on the same page with real-time data sync and automated workflows.
You can handle everything from initial service requests and dispatching to complex project management and final invoicing. By centralizing your data, you gain better visibility into your profit margins and technician productivity. It is designed for mid-market and enterprise-level commercial contractors who need a professional-grade tool to scale their operations and provide a better experience for their customers.
ServiceMax
ServiceMax helps you manage the entire lifecycle of your field service operations with a focus on the assets you maintain. Instead of just tracking appointments, you can monitor complex equipment history, manage warranties, and optimize parts inventory from a single interface. It bridges the gap between your back office and your field technicians, ensuring everyone has the data they need to fix equipment correctly the first time.
You can streamline your scheduling with automated dispatch tools and empower your technicians with a robust mobile app that works even without an internet connection. The platform is designed for mid-market and enterprise companies in asset-heavy industries like manufacturing, medical devices, and energy. By centralizing your service data, you can move from reactive repairs to proactive maintenance strategies that keep your customers' operations running smoothly.
Overview
BuildOps Features
- Smart Dispatching Assign the right technician to every job using a visual drag-and-drop board that updates your field crew instantly.
- Mobile Field App Empower your technicians to access job history, capture photos, and collect digital signatures directly from their mobile devices.
- Project Management Track long-term projects with specialized tools for change orders, progress billing, and real-time budget monitoring to protect your margins.
- Automated Invoicing Convert completed work orders into professional invoices with one click to get paid faster and reduce administrative errors.
- Maintenance Tracking Manage recurring service agreements automatically so you never miss a scheduled visit or a revenue opportunity.
- Customer Portal Provide your clients with a branded portal where they can request service, view history, and pay invoices online.
ServiceMax Features
- Asset 360. Get a complete view of every piece of equipment you service, including its full maintenance history, warranty status, and parts usage.
- Service Board. Schedule and dispatch your technicians visually with drag-and-drop tools that match the right skills to the right job automatically.
- ServiceMax Go. Empower your field technicians with a native mobile app that provides offline access to work orders, manuals, and customer data.
- Work Order Management. Track every service request from initial contact to final invoice while capturing digital signatures and photos directly in the field.
- Entitlements & Warranties. Verify coverage instantly to ensure you never give away free service and always bill correctly for parts and labor.
- Inventory & Parts. Manage your trunk stock and warehouse levels in real-time so your technicians always have the right parts for every repair.
Pricing Comparison
BuildOps Pricing
ServiceMax Pricing
Pros & Cons
BuildOps
Pros
- Purpose-built specifically for commercial subcontractors
- Excellent mobile app functionality for field technicians
- Streamlines the transition from service to billing
- Strong reporting tools for tracking job profitability
- Highly responsive customer implementation and support team
Cons
- Initial setup requires significant time and effort
- Higher price point than residential-focused software
- Learning curve for staff moving from paper
- Customization options can feel overwhelming at first
ServiceMax
Pros
- Deep integration with Salesforce ecosystem provides seamless data flow
- Excellent offline mobile capabilities for remote job sites
- Highly customizable workflows to match complex business processes
- Comprehensive asset tracking improves first-time fix rates
- Strong reporting tools for analyzing technician productivity
Cons
- Significant time investment required for initial implementation
- Learning curve can be steep for non-technical users
- Higher price point compared to basic scheduling tools
- Requires dedicated admin resources for complex configurations