Shop-Ware
Shop-Ware is a cloud-based auto repair shop management software that streamlines your entire workflow from digital inspections and parts ordering to customer communication and financial reporting.
Torque360
Torque360 is an all-in-one auto repair shop management software designed to help automotive business owners streamline invoicing, scheduling, digital inspections, and customer communications through a single integrated cloud-based platform.
Quick Comparison
| Feature | Shop-Ware | Torque360 |
|---|---|---|
| Website | shop-ware.com | torq360.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $235/month | $69.99/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2021 |
| Headquarters | San Francisco, USA | Saratoga, USA |
Overview
Shop-Ware
Shop-Ware is a comprehensive management platform designed to help you run a more profitable and efficient auto repair business. Instead of juggling paper tickets and phone calls, you can manage your entire shop through a centralized digital dashboard. The platform focuses on transparency, allowing you to share interactive digital inspections directly with your customers to build trust and increase repair approvals.
You can automate your parts procurement with integrated ordering and track your shop's performance with real-time financial analytics. Whether you run a single-bay garage or a multi-location enterprise, the software helps you eliminate bottlenecks in your service writing and technician workflows. By moving your shop to the cloud, you can access your data from any device and provide a modern, professional experience for your clients.
Torque360
Torque360 provides a centralized platform to run your entire auto repair business more efficiently. You can move away from paper-based systems and fragmented tools by managing your entire workflow—from the moment a customer books an appointment to the final payment—within a single interface. It helps you organize your garage, track technician productivity, and maintain clear records of every vehicle that enters your shop.
The software is built specifically for independent auto repair shops, tire shops, and detailing businesses that want to professionalize their operations. You can create professional estimates, send automated service reminders, and provide customers with transparent digital vehicle inspections. By automating these routine administrative tasks, you can focus more on the actual repair work and less on managing spreadsheets or chasing payments.
Overview
Shop-Ware Features
- Digital Inspections Create professional vehicle health reports with photos and videos that you can text directly to your customers for instant approval.
- Native Parts Catalog Search and order parts from multiple vendors simultaneously without ever leaving your active repair order screen.
- Live Chat Communication Message your customers in real-time to provide updates and answer questions, keeping a full history of every interaction.
- Digital Work Orders Manage your shop floor visually with digital tickets that update instantly as technicians complete tasks and log their time.
- Inventory Management Track your stock levels automatically and manage cores and returns to ensure your high-margin parts are always available.
- Real-time Analytics Monitor your gross profit, technician efficiency, and average repair order value through interactive, live-updating dashboards.
Torque360 Features
- Digital Inspections. Perform detailed vehicle inspections on your tablet and share photos or videos directly with customers to build trust.
- Smart Invoicing. Generate professional, branded invoices in seconds and accept secure online payments to speed up your cash flow.
- Appointment Scheduling. Organize your shop's calendar with a drag-and-drop interface that prevents double-booking and keeps your bays full.
- Estimates & Quotes. Create accurate repair estimates and send them via SMS or email for instant customer approval and digital signatures.
- Two-Way Texting. Communicate with your customers in real-time through built-in SMS to provide status updates and get quick answers.
- Technician Tracking. Assign tasks to specific technicians and monitor their progress to ensure every job stays on schedule.
Pricing Comparison
Shop-Ware Pricing
- Digital repair orders
- Digital vehicle inspections
- Integrated parts ordering
- Customer communication tools
- Basic reporting and analytics
- Everything in Support, plus:
- Advanced inventory management
- Labor rate optimization
- Sublet tracking
- Enhanced financial reporting
Torque360 Pricing
- Unlimited Invoices
- Unlimited Estimates
- Digital Vehicle Inspections
- Customer Management (CRM)
- Appointment Scheduling
- Basic Reporting
- Everything in Start, plus:
- Two-way SMS Messaging
- Technician Management
- Inventory Management
- QuickBooks Integration
- Advanced Analytics
Pros & Cons
Shop-Ware
Pros
- Digital inspections significantly increase customer trust and sales
- Cloud-based access allows management from anywhere
- Clean, modern interface is easy for staff to learn
- Excellent parts procurement integration saves hours daily
Cons
- Higher starting price point than some legacy competitors
- Steep learning curve for advanced inventory features
- Occasional lag during peak multi-user usage
Torque360
Pros
- Intuitive interface makes it easy for technicians to learn
- Digital inspections significantly increase average repair order values
- Excellent customer support with fast response times
- Seamless SMS communication improves customer approval speed
Cons
- Mobile app can occasionally experience sync delays
- Inventory management features have a slight learning curve
- Limited third-party integrations compared to older legacy systems