BigCommerce
BigCommerce is an open SaaS ecommerce platform that provides businesses with the essential tools to create, manage, and scale online stores through flexible design and powerful native features.
Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
Quick Comparison
| Feature | BigCommerce | Smartsupp |
|---|---|---|
| Website | bigcommerce.com | smartsupp.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $29/month | Free |
| FREE Trial | ✓ 15 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2009 | 2013 |
| Headquarters | Austin, USA | Brno, Czech Republic |
Overview
BigCommerce
BigCommerce gives you a flexible, all-in-one platform to build and grow your online store without the complexity of traditional software. You can design your storefront using intuitive visual editors, manage your entire product catalog from a single dashboard, and process payments securely. It handles the technical heavy lifting like hosting and security so you can focus entirely on making sales and serving your customers.
Whether you are launching your first shop or managing a high-volume enterprise brand, the platform scales with your ambitions. You can sell across multiple channels including Amazon, eBay, and social media while keeping your inventory synced in real-time. It is built for growth-minded retailers who need a reliable, high-performance engine to power their digital commerce strategy.
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
Overview
BigCommerce Features
- Page Builder Visual Editor Create and edit your site pages visually with a drag-and-drop interface—no coding knowledge required to make changes.
- Multi-Channel Selling Connect your store to marketplaces like Amazon and Walmart to reach more customers while managing everything in one place.
- Abandoned Cart Recovery Send automated emails to shoppers who leave items behind and win back lost revenue with personalized incentives.
- Native SEO Tools Improve your search rankings with customizable URLs, out-of-the-box metadata, and lightning-fast page load speeds.
- Multi-Currency Support Sell to customers globally by displaying prices and accepting payments in over 100 different local currencies.
- Inventory Management Track your stock levels across all sales channels automatically to prevent overselling and simplify your fulfillment process.
Smartsupp Features
- Unified Dashboard. Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings. Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots. Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App. Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List. See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages. Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
Pricing Comparison
BigCommerce Pricing
- No transaction fees
- Unlimited products and storage
- Real-time shipping quotes
- Responsive website designs
- Single-page checkout
- Up to $50k annual sales
- Everything in Standard, plus:
- Abandoned cart saver
- Stored credit cards
- Customer groups and segmentation
- Persistent cart feature
- Up to $180k annual sales
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
Pros & Cons
BigCommerce
Pros
- No transaction fees on any of the standard plans
- Extensive built-in features reduce the need for paid apps
- Strong SEO capabilities out of the box
- Excellent multi-channel integration with social and marketplaces
Cons
- Automatic plan upgrades when you hit sales limits
- Learning curve for advanced design customizations
- Limited selection of free high-quality themes
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers