Flxpoint
Flxpoint is an enterprise-grade ecommerce automation platform that connects your supply chain to your sales channels to streamline distributed order management and automated inventory syncing.
Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
Quick Comparison
| Feature | Flxpoint | Smartsupp |
|---|---|---|
| Website | flxpoint.com | smartsupp.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $599/month | Free |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2018 | 2013 |
| Headquarters | Jacksonville, USA | Brno, Czech Republic |
Overview
Flxpoint
Flxpoint acts as the central nervous system for your modern retail or wholesale business. You can connect your entire supply chain—including dropship suppliers, 3PLs, and internal warehouses—directly to your online stores and marketplaces. This eliminates the manual headache of updating stock levels or routing orders, allowing you to scale your product catalog without increasing your headcount.
You can automate the entire lifecycle of an order, from initial syncing to invoice reconciliation. The platform helps you implement complex fulfillment logic, such as routing orders based on the closest warehouse or the lowest cost. By unifying your data, you gain a clear view of your margins and can manage high-volume operations with a lean team.
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
Overview
Flxpoint Features
- Inventory Automation Sync stock levels across all your suppliers and sales channels in real-time to prevent overselling and stockouts.
- Distributed Order Management Route orders automatically to the best fulfillment source based on custom rules like location, cost, or priority.
- Product Data Mapping Transform messy supplier data into clean, SEO-friendly listings for your storefront using powerful mapping tools and templates.
- Multi-Channel Integration Connect your Shopify, Amazon, Walmart, and eBay accounts to a single source of truth for all product data.
- Vendor Portal Give your suppliers a dedicated space to manage orders, update inventory, and upload tracking information directly to you.
- Invoice Reconciliation Automate the matching of supplier invoices against your purchase orders to ensure you are always billed correctly.
Smartsupp Features
- Unified Dashboard. Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings. Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots. Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App. Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List. See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages. Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
Pricing Comparison
Flxpoint Pricing
- Up to 5,000 SKUs
- Up to 200 orders per month
- Connect 2 sales channels
- Unlimited supplier integrations
- Standard automation rules
- Email and chat support
- Everything in Professional, plus:
- Up to 15,000 SKUs
- Up to 1,000 orders per month
- Connect 5 sales channels
- Advanced order routing logic
- Priority support access
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
Pros & Cons
Flxpoint
Pros
- Highly flexible mapping for complex supplier data
- Excellent automation for multi-warehouse order routing
- Responsive and knowledgeable technical support team
- Centralizes diverse supply chains into one view
Cons
- Significant learning curve for the initial setup
- Premium pricing may be high for startups
- Interface can feel complex due to many features
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers