OroCommerce
OroCommerce is an open-source B2B eCommerce platform designed to help manufacturers, distributors, and wholesalers manage complex online sales operations through integrated CRM and flexible workflow tools.
Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
Quick Comparison
| Feature | OroCommerce | Smartsupp |
|---|---|---|
| Website | oroinc.com | smartsupp.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2012 | 2013 |
| Headquarters | West Hollywood, USA | Brno, Czech Republic |
Overview
OroCommerce
OroCommerce provides a flexible foundation for your B2B digital commerce needs. You can manage complex corporate account structures, multiple price lists, and custom product catalogs all from a single interface. It addresses the specific challenges of wholesale and manufacturing by supporting request-for-quote (RFQ) workflows and streamlined quick-order forms.
You can unify your sales and marketing efforts using the built-in CRM to track customer interactions and pipeline health. The platform adapts to your specific business rules, allowing you to automate purchasing processes and manage multiple localized websites. Whether you are digitizing a traditional distributorship or scaling a global manufacturing brand, you get the tools to handle high-volume transactions and intricate buyer-seller relationships.
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
Overview
OroCommerce Features
- Corporate Account Management Manage complex customer hierarchies with multiple offices, departments, and specific user permissions for your B2B buyers.
- Personalized Price Lists Create and assign unlimited custom price lists to specific customers or groups to reflect negotiated contract terms.
- RFQ Workflow Engine Streamline negotiations by allowing customers to submit quote requests and managing the back-and-forth directly within the platform.
- Multi-Website Management Launch and control multiple storefronts, international brands, or localized sites from a single centralized administrative console.
- Integrated B2B CRM Gain a 360-degree view of your customers by tracking sales activities, marketing touchpoints, and order history in one place.
- Custom Product Catalogs Show different product assortments to specific buyers so they only see the items relevant to their industry or contract.
Smartsupp Features
- Unified Dashboard. Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings. Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots. Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App. Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List. See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages. Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
Pricing Comparison
OroCommerce Pricing
- Open-source license
- Basic B2B eCommerce features
- Corporate account management
- Community-based support
- Standard product catalog tools
- Everything in Community, plus:
- Multi-warehouse management
- Advanced workflow engine
- 24/7 professional support
- Elasticsearch integration
- Scalability for high-volume traffic
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
Pros & Cons
OroCommerce
Pros
- Extremely flexible architecture supports unique B2B business rules
- Native CRM integration provides excellent customer visibility
- Comprehensive out-of-the-box features for complex wholesale needs
- Strong multi-website and localization capabilities for global brands
Cons
- Significant learning curve for non-technical administrators
- Requires specialized developer knowledge for deep customizations
- Initial setup and implementation can be time-consuming
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers