Smartsupp
Smartsupp is a comprehensive customer service platform that combines live chat, email, and Facebook Messenger into one unified dashboard to help you convert website visitors into loyal customers.
ThriveCart
ThriveCart is a high-converting checkout software designed to help online businesses create optimized sales funnels, manage affiliate programs, and boost revenue through one-click upsells and bump offers.
Quick Comparison
| Feature | Smartsupp | ThriveCart |
|---|---|---|
| Website | smartsupp.com | thrivecart.com |
| Pricing Model | Freemium | One_time |
| Starting Price | Free | $??/month |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2016 |
| Headquarters | Brno, Czech Republic | Auckland, New Zealand |
Overview
Smartsupp
Smartsupp is a conversational commerce platform designed to help you build personal relationships with your website visitors. By combining live chat, chatbots, and video recordings, you can see exactly where your customers get stuck and reach out to them at the perfect moment. It consolidates messages from your website, email, and Facebook Messenger into a single inbox, ensuring you never miss a sales opportunity or support request.
You can automate repetitive questions with AI-powered chatbots that work 24/7, freeing up your team for more complex inquiries. The platform is particularly effective for online stores looking to increase conversion rates through proactive engagement. Whether you are a solo shop owner or manage a large support team, you can track team performance and customer satisfaction through detailed analytics and real-time visitor monitoring.
ThriveCart
ThriveCart is a dedicated checkout platform that helps you convert more visitors into customers with high-performing payment pages. Instead of using generic checkout screens, you can build custom, mobile-responsive carts that integrate directly with your existing website or sales funnel. You can easily set up one-click upsells, order bumps, and subscription payments to increase your average order value without needing complex coding skills.
The platform is built for digital product creators, coaches, and e-commerce entrepreneurs who want to automate their sales process. It includes a built-in affiliate center so you can recruit and manage partners to promote your products. By handling everything from tax calculation to automated follow-ups, it lets you focus on growing your business while the software manages the technical side of your transactions.
Overview
Smartsupp Features
- Unified Dashboard Manage all your live chat, email, and Facebook Messenger conversations from one central location to save time.
- Video Recordings Watch how visitors move through your site so you can identify friction points and improve your user experience.
- AI Chatbots Automate your customer service with bots that answer common questions and qualify leads while you sleep.
- Mobile App Stay connected with your customers on the go using native iOS and Android apps with instant push notifications.
- Real-time Visitor List See who is browsing your website right now, including their location and what products they are currently viewing.
- Proactive Messages Set up automatic triggers to send personalized messages to visitors based on their behavior or specific page visits.
ThriveCart Features
- One-Click Upsells. Increase your average order value by offering customers additional products immediately after their initial purchase with a single click.
- Intelligent Order Bumps. Add highly relevant add-on offers directly to your checkout page to encourage impulse buys before the customer completes their order.
- A/B Split Testing. Test different checkout designs, headlines, and offers against each other to see exactly what drives the most conversions for you.
- Built-in Affiliate Center. Recruit, track, and pay affiliates automatically so they can drive traffic and sales to your products for a commission.
- Automatic Tax Calculation. Save hours of manual work with built-in sales tax calculations based on your customer's location and product type.
- Behavioral Rules. Trigger specific actions in your email marketing tool or CRM based on whether a customer buys, abandons, or refunds.
Pricing Comparison
Smartsupp Pricing
- 1 agent included
- Live chat functionality
- 14-day conversation history
- Mobile app access
- Email notifications
- Everything in Free, plus:
- 3 agents included
- 1-year conversation history
- Automated messages
- Google Analytics integration
- Detailed statistics and reporting
ThriveCart Pricing
- Lifetime access license
- Unlimited checkout pages
- One-click upsells
- Order bumps
- A/B split testing
- Standard integrations
- Everything in Standard, plus:
- Affiliate Management Center
- Subscription dunning
- Automatic sales tax calculation
- Business projections
- Joint venture contracts
Pros & Cons
Smartsupp
Pros
- Very easy to set up on most ecommerce platforms
- Video recordings provide unique insights into visitor behavior
- Clean and intuitive interface for support agents
- Affordable pricing compared to many enterprise competitors
Cons
- Free version is limited to one agent only
- Mobile app notifications can occasionally be delayed
- Chatbot customization options are basic on lower tiers
ThriveCart
Pros
- One-time payment eliminates expensive monthly subscription costs
- Extremely fast page load times for checkout screens
- Highly effective one-click upsell functionality increases revenue
- Reliable integration with major email marketing platforms
- Simple interface makes it easy to launch quickly
Cons
- Initial upfront cost is higher than monthly competitors
- Visual customization options are more limited than builders
- Learning curve for setting up complex behavioral rules